The Healthy Place Reviews 

1,829
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

10 star review! Grant and his colleagues went above and beyond taking care of my product and overnight shipping requests. Extraordinary customer service! Kind, informed and do whatever it takes !

Rated 5 out of 5 stars

Last week I stopped at the Fitchburg location of The Healthy Place. I have been shopping at this store for 13 years and my experience was exactly what I expected – amazing! These employees not only ex... See more

Rated 1 out of 5 stars

Worst company! They still haven’t paid me back on orders they have cancelled! Keep sending emails with lies about how they never charged. After sharing screenshot, they said they would refund me, and... See more

Rated 5 out of 5 stars

I LOVE the Healthy Place! Since 2012, when I moved back to Madison, Tim and the team have seen me through supplement, essential oil, and dietary needs as a nursing mom of a preemie infant, iron supple... See more

Company details

  1. Vitamin and Supplements Store
  2. Aromatherapy Supply Store
  3. Health and Beauty Shop

Written by the company

Our team of health and wellness experts are devoted to helping people in our community find the tools they need to enjoy full, vibrant health! We've been serving customers in the Madison, WI area and beyond for over 10 years. We've won many awards in the local Health and Wellness Industry for our excellent customer care and commitment to quality. Our team is comprised of wellness and fitness experts, herbalists, and certified aromatherapists, nutritional counselors, and more. We're excited to help you find what you need!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(1,829)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

I purchase CBD capsules for my autistic…

I purchase CBD capsules for my autistic brother that seem to help him a lot. Medicaid well not cover CBD, I pay for it myself. Very happy with the product and the knowledgeable staff. The customer service when it comes to anything else has issues. Because my brother lives in a home where he has staff that care for him, I set up auto ship for every 2 months to be sure my brother would be able to continue his progress with CBD and I wouldn't have to worry about him running out. His staff was sent the correct 2 month supply on 8/25/21, but then it was sent again 9/2/21 and 9/8/21. To almost $300 all on one month. I can't afford that extra expense. I called when I realized this was happening, before the 3rd order was sent. I was told it would be cancelled. It wasn't. Today I called again to see if they would rectify the situation. I explained how the CBD isn't mailed to me but my brothers staffing agency. That was I big reason I did not know this was happening since I wasn't getting the product at my home. They asked if could give me a call back. I had hopes that they would step up and do the right thing, unfortunately that did not happen. I was asked what I wanted "the CBD doesn't expire until 2023" really???? I explained why that wasn't a good idea. No offer to refund at least 1 of the 3??? I will be disputing the transactions now. I tried to do the right thing and call.
Update: I was contacted after this review, but the result was unacceptable. I was mailed products that I did not order and was changed. The products are not shipped directly to my home and were opened. I was offered a 50% in-store credit on items I did not order. Customer service is more than lacking. My advise would be never to set up auto ship.

September 15, 2021
Unprompted review
The Healthy Place  logo

Reply from The Healthy Place

Becky, I am so sorry for all of this! We and our system clearly messed up here and I want to make all of this right. Here is my email Tim@findyourhealthyplace.com I am glad you left this feedback so that we could fix this. Would love the privilege to continue helping your brother and serving you!

Rated 4 out of 5 stars

i love your place

i love your place, even though its a bit expensive. but worth it to chills here.

September 14, 2021
Unprompted review
The Healthy Place  logo

Reply from The Healthy Place

Thank you for taking the time to leave a review Amara! I just want to make sure you know we always offer price matching on all of our products and within the last few months have been lowering prices to be the most affordable source in the nation. Hope you are well and please reach out if there's anything we can help with :-)

-Ross
Wellness Consultant

Rated 5 out of 5 stars

Very happy with the product Metabo…

Very happy with the product Metabo Go-Go. I do feel since I started using this my sugar craving are less, and I am satisfied and able to go longer with less snacking and seem to be filling up with out eating as much. This is bottle number 2 will continue to purchase as use the product as long as it seems to work for me.

September 13, 2021
Unprompted review
Rated 5 out of 5 stars

Happy Customer in IL

Great service and fast shipping. A great selection of products for whatever ails you! Prices are competitive with another major retailer. I will continue to order online.

September 12, 2021
Rated 3 out of 5 stars

I ordered the Solgar Whey to go

I ordered the Solgar Whey to go. When it came it was not the same can and wording as shown in the picture. Probably won't order again.

September 12, 2021
The Healthy Place  logo

Reply from The Healthy Place

I apologize for the confusion Marie! The Solgar company updated their packaging of the Whey To Go product and it does look slightly different. We are working to get that picture updated on our website.

Also, they are now sourcing the protein from *grass fed* cows (which is healthier)

So, different label & higher quality sourcing. Sorry about the confusion and I hope you're well :-)

-Ross
Wellness Consultant

Rated 5 out of 5 stars

Helped my fam through a lot!

I LOVE the Healthy Place! Since 2012, when I moved back to Madison, Tim and the team have seen me through supplement, essential oil, and dietary needs as a nursing mom of a preemie infant, iron supplementation of that baby, my kids' nasal allergies, my husband's heartburn issues, air travel with a young family, and immune support through the global pangolin. ;) Very thankful for the EXPERT advice and knowledge, for friendly smiles and pleasant family friendly music in the store, and FREE same day delivery! And did you know there's a blog? I refer back to the air travel one often.

September 12, 2021
Unprompted review
Rated 5 out of 5 stars

Ordering online was easy

Ordering online was easy. I love the free delivery. You did not have one item I was looking for, and a quick phone call verified that it was not available. It was good to have the phone call option while ordering online.

September 11, 2021
Rated 5 out of 5 stars

Omega-3 Fish Oil Order

I have been looking for the Omega-3 Fish oil as recommended by my doctor and found out The Healthy Place carried the same brand. I placed the order immediately. Just like the past experience, the company informed me on every step of the order. I received the product in well package with a warm notes today. The Healthy Place meets their commitment again. Thank you for the outstanding services!

September 10, 2021
Rated 5 out of 5 stars

Ordered my product on a Tuesday morning…

Ordered my product on a Tuesday morning and it was delivered Tuesday afternoon! I was pleasantly surprised!
Have only been taking my supplements a couple days so haven’t noticed a difference yet, but I am optimistic!

September 10, 2021
Rated 5 out of 5 stars

I contacted the Healthy Place via text…

I contacted the Healthy Place via text regarding status of my order. Ryan responded to my inquiry as to when I could expect delivery of the order. I was impressed with how quickly Ryan provided the information. I presented Ryan with another question which necessitated Ryan contacting the Inventory Dept. Again, Ryan provided the answer to my question quickly. Ryan is an asset to your team. Thank you for Ryan!!!!

September 10, 2021

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