FinestCarMats.co.uk Reviews 

Car mats are fine, but delivery took 5 weeks and 2 chase-up emails. The company need to be more honest with their delivery times.

Ordered car mats for my MG delivery quoted up to 8 working days. After chasing up several times with poor communication from them the mats finally arrived after almost 5 weeks .
Next problem the mats do not fit properly. Have asked to send back for a full refund but they are not interested in helping just not keen on giving customers their money back. Still not resolved but if you can get your mats elsewhere do not use this company if you want good service

DO NOT USE THIS COMPANY , 6 WEEKS AND STILL NO CAR MATTS . SHAMBLES , HAD TO RECLAIM MY PAYMENT THROUGH THE BANK.

I am really pleased with the car mats. l would order again and will recommend to anyone

Ordered car mats for a ford fiesta, from time of ordering took a lot longer than specified. So a quick email and a very quick reply to say my order was delayed. Two days later they arrived excellent quality and fit perfectly. Price was very competitive. Will definitely use again as I require some for my car.

Ordered mats 26th April no mats arrived and it's 19th June and only just received my refund after getting the bank to intervene and take the money back had a look on companies house website and it looks like company has been dissolved for over a year so don't know why they continue to take orders

ZERO customer service! Took my money on the 28th May with a 5-8 day lead time. Only bought from this supplier due to their lead time as mats were a gift. No response to my emails and no telephone line to call.

More importantly……. No mats!!

My advice, spend your hard earned cash elsewhere!!

Took a month to arrive, despite numerous emails asking to just be refunded, the quality is absolutely garbage and definitely not the standard I paid for, the trim is also poorly stitched and wonky. Really disappointed that after a month and all the effort I've put in to actually getting them that they look rubbish. Do not recommend.

Avoid this company as though they had the plague! I ordered some mats for my Xtrail a month ago, and they have not turned up. I contacted them on various occasions and it became clear that I wasn't being messaged back by a human being, and was given pathetic excuses as to why my mats hadn't arrived. I have asked for a refund but as of yet I have had no reply to this. I have contacted my bank to make them aware of the situation, and hopefully get my money back. Save yourselves a lot of wasted time and grief and give this website a wide berth.

First time reviewer. Ordered mats 5 weeks ago and after much chasing, they finally arrived. Constant delays, tracking didn’t work, and I’m not even sure the quality is that good - we’ll see. Won’t be ordering from here again.

Ordered mats on 21st May, received on 15th June! Poor customer service…I had to chase them about it! Shame because mats are good quality! Unfortunately I couldn’t recommend them based on the long delivery scale!

Avoid! Avoid! Avoid!
Please be aware I placed an order on the 2nd of May for a non personalised Audi A4 B9 mat. As of writing I have not received an order. I requested an update 2 weeks after the order and received what now appears to be an automated reply from someone called Laura saying it’ll be on it way.

Following this there has been zero update or communication. I very much doubt this is a UK based company. I would not risk your money I have put a formal complaint in but don’t know whether this will make a difference.

I am happy to provide proof of this and really don’t want anyone else to get stung

Avoid this company.
This has been one of the most frustrating online shopping experiences I’ve had. I placed my order over two weeks ago and have still not received the mats I paid for. Despite repeated emails, I continue to receive the same response: “awaiting confirmation from the product team.”
My order has not been shipped, no clear explanation has been provided, and there has been no meaningful effort to resolve the issue. The lack of transparency, communication, and customer service has left me feeling completely let down.
Customers deserve honest updates and realistic timelines. Based on my experience, I would not recommend purchasing from this company.
**UPDATE**
after having to send repeated daily requests, I have finally received my refund.
While I appreciate that the refund has now been processed, I am disappointed by the lack of communication throughout this matter and the need to repeatedly chase for a response.
Based on my experience, I would not recommend purchasing car mats from your company.

Order took over 5 weeks to arrive despite constantly told that delivery was eminent. I asked for a refund due to the excessive order time and I was ignored. When the mats finally arrived they did not fit properly. Again asked for a refund and they will only offer if I pay for the return postage. Shocking customer service. Avoid at all costs.

Absolutely disgusting customer service! Mats ordered and paid for told delivery between 5-8 days. Its now been over 5 weeks! Ive emailed many times to be told staff is off sick, delivery issues, will be there next week etc etc!! Would like money back and to cancel order but they need to speak with the production team! WTF!! Its shocking how buisnesses can treat people! I wish i had read all the comments before i ordered and i would of definitely not have ordered with them!!

Ordered June 1st and despite false delivery emails they are “still in production”. They claim 5-8 working days and we are now on 10. I wouldn’t mind if they were honest and gave me a realistic date but I just don’t believe them anymore. I am so disappointed and I won’t use them for our other vehichles.

I purchased my car mats on 23rd may and I’ve still not received yet! When ordering it said that orders would take 6-10 working days but we are 13 working days up to now and the courier still hasn’t got my parcel. Fair enough if they are busier than usual but a little communication of this would be courtesy but I haven’t had anything. Won’t be shopping on this website again due to the slow manufacturing and postage of their items. Very disappointed.

Terrible experience! Never received my mats.

I ordered car mats on 17th May and received an email on 27th May to say the mats were nearly ready with a tracking number included. I assumed this meant they were dispatched or at least very nearly.

By 31st May, I still hadn't heard anything. I emailed and was told there had been a delay and my order would be "dispatched shortly". I followed up the next day to ask for an estimated date and was told they would be ready "as soon as possible".

I tried to be patient but was getting concerned as there were no clear updates. I emailed again on 4th June to chase the order and did not receive a reply. It was at this point I looked up reviews and saw I was not the only one and it was very unlikely I'd ever receive these mats.

I emailed again to say I'd seen the reviews and would like my order cancelled and receive a full refund. I was told it would be "sorted next week, could I please wait?" NO CHANCE.

They have now cancelled my order and issued a full refund. The only thing they've done efficiently throughout this whole process!

I have waited over 4 weeks for my car mats, have emailed them over the last few days for a refund but still awaiting a reply!

*Update on below - mats finally arrived and not bad quality to be fair, so added a star, but lead up to this still only rates 2*
Unfortunately didn't read the reviews before placing order and had the exact same issue as the majority of recent reviewers - mats ordered, money taken, no news after the 5-7 working day delivery promise. Contact 'Laura' to be told manufacturing issues. Another week goes and this time it's excuse of shortage of carpet !
So currently going through credit card company to get money back and then dropping a note to Trading Standards