FinestCarMats.co.uk Reviews 

Waited over 5 weeks for the car mats, never received them, I contacted them after 2 weeks, then 4 weeks and 5 weeks, all I got told via email is they were in production and would be with me in a couple of days.
One star is to higher praise for this company, my bank has raised a dispute, goods not received.
Avoid using this company.

Ordered over 6 weeks ago and still no mats. Communication is brief, vague. Have no clue what's going on and whether this company is legitimate.

QUALITY: PRESTIGE were ordered and I'm disappointed with the quality. Cheap mats at an expensive price. Ordered on the 20th May and not delivered until 5th June. Unlike some people at least I got them. I'll be using another company in the future.

Ordered some mats on 7th May with confirmation saying dispatch is usually within 5-8 working days.

18th May (7th working day)- email with tracking code for Evri sent. States the 5-8 days again but adds 9-10 days of during busier periods.

I waiting until the 29th May (16th working day) to email them as there’d been no update and got a email saying there’s a delay (no reason given) and they would be dispatched shortly.

Emailed again on 5th June (20th working day) to which I got another generic reply with no explanation to which I asked to cancel. ‘Laura’ replied again on 6th June saying the production team are going to update on the order early next week (8th June onwards).

I’ve had a successful chargeback processed by my bank as I’ve read the recent reviews on here and doubt whether I’d actually receive them. If they’d at least given an explanation then I’d have waiting longer but my replies seem to be copy and paste from what other have received.

Stay clear!

Ordered my mats on May 2.. Till now still pending. So frustrating. I have submitted a dispute on clear pay.

Appalling company! Do not order mats here!
Took 3 weeks for my order to arrive and I think it only did because I emailed them daily.
‘Laura’s’ Name is Varshita so not sure why they sign their emails off with Luara-Customer Service.
No phone number of course and the mats are poor quality and don’t fit!

Not impressed with this company..mats where late.no info on delivery date...mats where rubbish.threw in bin

Terrible customer service.

I ordered my mats on 8/05/26 and, as of 04/06/26, I still haven’t received them. I’m completely fed up with repeatedly emailing to ask where my order is.

I requested a refund, but instead of resolving the issue, I was asked to wait another week. Very disappointing experience, and I would not recommend.

Still waiting for car mats which were ordered on the 18th May 2026. No apology just simply they are working on it. Simply not good enough

If I could rate as 0 stars that would have been my choice.
I would avoid purchasing mats from this company at all costs.
We ordered some mats on the 29th April 2026. The delivery times were 5-8 working days, despite many emails to the company to resolve this issue and many false promises we still do not have the mats we purchased as of today the 3 June 2026. Neither have they refunded the money for the mats they aren’t able to provide.
This is by far the worst service I have ever experienced and no way to contact other than email.
The tracking status has not been updated since the 5 May 2026. Last week you promised they would be with us in 2-3 working days but surprise, surprise we still haven’t received them and the tracking status still states Evri are expecting them!!
Holding our money and not providing the product, absolutely disgraceful.

I am a very disappointed customer, and wish i had read the reviews!! Or gone to Halfords!!

Ordered custom car mats on 25/4/2026 they arrived yesterday 5 weeks 2 days late was supposed to be here 1/05/2026 for my wife's birthday present, contacted them about delivery time on 25/5/2026 got a email saying there was a delay with my order they will be there soon from Laura.
i checked the Evri website that said they were out for delivery on 5/5/2026, so i sent another email saying they should arrived as checked with Evri got a reply "Thanks they will be there soon " that was 26/5/2026 Well the have arrived!!!
Wrong which was a surprise as it took so long to make them !I ordered for a right hand drive Jaguar XK8 with the reg number as you cannot order without!
But they are way wrong They do not look like the pictures on the form i sent at all! and now Laura is trying to say it's my fault for not providing a reg number!! Which you have to put on the website to order them! Now she is asking for the reg number which i provided in the last email which i sent sent with pictures off them in my car and not fitting!
They say there is a live chat on the website i cannot find one and everything has to be done by email !!! which is snail-mail as far as i am concerned. What is so wrong with providing a phone number it would be so much easier . i am waiting for a reply to get them sorted or get my money back and go to Halfords!!

After ordering the mats over 5 weeks ago they have still not arrived. Not only that, but Evri do not recognise the tracking number. Every email I have sent has been replied to stating delay in production then delivery etc etc, asking me to wait a little longer. I have asked to cancel and refund as these were meant to be a birthday gift for my husband in April!!!! I wish I hadn't been an idiot and failed to check these reviews before ordering.

Been waiting a month for product, stalling techniques to all emails sent excuse about hold ups in production. Laura who answered emails very blunt replies. Have requested refund as still have not received goods or update. Quoted my consumer rights and reported to both my bank and shopify as a scam.

Ordered some rubber mats for my 25 reg Skoda Kamiq - very pleased with them (only just put them in) they look good and fit well though as they're rubber they do pong a bit.
Only downside is they took a month from order to delivery. Could possibly be because skoda had only just updated the Kamiq design slightly.
Communication was reactive rather than proactive so I had to keep nudging them but no reason for the delay was ever forthcoming . If there were problems in production a simple explanation would have been acceptable and saved me moaning.
Overall happy with the mats

Ordered mats for car says 5/8 days for order to be delivered nearly 3 weeks and still nothing emailed 3/4 times still nothing and try getting refund joke company never again

They are scammers, pure and simple. They take your money but don't give you a product. AVOID

They wasted time putting me through with 'Laura' at customer support who did nothing but make false promises. As of a month later I've had no updates on my order and I'm convinced they will be hit with a ton of chargebacks and bad reviews. Do not use this awful company

Do not use never arrived. Kept being told it would be the following week it’s been over a month. I have repeatedly asked for a refund and to cancel my order and just get no where. Had to do a charge back with my bank

Ordered a set of 4 car mats nearly 3 weeks ago. Never arrived. When emailed, no apology or explanation just asked to wait another 5 - 6 days. Asked to cancel. Typical stalling techniques. Asked for clear information regarding refund and when this will be. Heard nothing. Looks like I will forced to get bank involved for a chargeback.

ABSOLUTELY TERRIBLE!
Poor quality mats that don’t fit properly, constantly shift, and curl up in the footwell - completely unsuitable. The mats advertised with clips, but I received four flimsy velcro squares instead. Delivery was delayed significantly and customer service ('Laura') are slow, evasive, unhelpful and unbelievably frustrating. I have had to ask four times to return the mats, each time they come back with an argument or counter offer, not allowing me return them. Email is the only way of contact, no phone number or address is listed anywhere. It's been two weeks so far of me requesting to return them and still they are coming back with counters, madness - what on earth sort of company is this?! Genuinely the absolute worst experience I've had. AVOID AVOID AVOID.

I ordered my mats from Finestcarmats.co.uk on Wednesday 29th April and i have emailed them so many times asking where they are and they say they are still in manufacture process it says on their website that it will be delivered within 1 to 8 working days. This is an absolute joke. I still haven’t received them and it’s now Wednesday, the 27th of May. Do not buy anything from these monkeys, they will just rip you off.