FinestCarMats.co.uk Reviews 

4,097
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 230 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praised the excellent quality and perfect fit of the car mats they received, often finding them to be a great value. The ordering process was also described as straightforward and easy by several people, contributing to a positive initial experience. However, some customers also noted significant dissatisfaction with delivery times, frequently experiencing much longer waits than advertised, sometimes for several weeks. Communication regarding these delays was often reported as poor or non-existent, leaving people without updates. Additionally, a number of people received incorrect products or experienced issues with the mats not fitting their vehicles as expected, and some reported not receiving their orders at all, leading to frustration.

What people talk about most

Product

People report ambiguous experiences with product quality and fit, with many customers praising the good... See more

Order

Reviewers mention ambiguous feedback about order, with many expressing significant dissatisfaction regarding... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service, citing long wait times and... See more

Quality

Customers consistently note ambiguous experiences with quality, with many reviewers praising the good... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a lack of communication... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Haven’t even received my mats yet and it’s been nearly 2 weeks. They might be good quality, they might not. Either way the wait time is just ridiculous. I understand they’re made to order but come on,... See more

Rated 4 out of 5 stars

Ordered some rubber mats for my 25 reg Skoda Kamiq - very pleased with them (only just put them in) they look good and fit well though as they're rubber they do pong a bit. Only downside is they t... See more

Rated 4 out of 5 stars

I wanted mat for my Lexus and the order went through quickly. Unfortunately the one that arrived were not right for the car. When I got in touch with Finest CarMats they quickly apologised, but were u... See more

Rated 4 out of 5 stars

Ordered car mats for a ford fiesta, from time of ordering took a lot longer than specified. So a quick email and a very quick reply to say my order was delayed. Two days later they arrived excellent q... See more


Company details

  1. Car Accessories Store
  2. Car Repair and Maintenance
  3. Truck Accessories Store

Written by the company

FinestCarMats.co.uk supply bespoke, made-to-order car mats for over 8,000 makes/models of cars. We have the widest range of customisable options and all mats are manufactured in our factory in the UK. We offer FREE delivery on orders over £20 which arrive in 2-8 days on average. We offer a wide range of mat qualities to suit all budgets without compromising quality backed by over 18+ different trim options. Our aim is the become the UK's number one Car Mat retailer and we are doing everything we can to assist our customers by delivering Car and Boot mats made to perfection.


Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.3

All reviews

(4,097)

232 reviews in the last 12 months

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Rated 1 out of 5 stars

Very poor quality

Horrendous.. poor quality mats, plastic used for binding, sewing atrocious, uneven cut out, there is absolutely nothing to praise.
Took over a month to receive!
Stay away from this company you can buy better quality from your local discount store.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Had no problems

Customer was in contact all through the manufacturing process with delivery updates. When the product arrived there was a component missing. My query was handled very quickly and professionally and items sent to me.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Gourmet quality mats

After receiving the wrong mats (the mistake was my own) Laura from FCM was able to rectify this almost immediately without any further costs. The quality of the mats are outstanding in every way and definitely compliments my Audi S5 - I thoroughly recommend.
Thanks again!

April 3, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

I ordered mats that were meant to take 5-7 working days. After 33 days still no mats. It took them 27 days to tell me their machine was broken. When I asked for contact information to make an informal complaint and I would like a refund. Which by their policies and procedures I had a right to. Laura in their customer service kept ignoring emails
Sent. I have now reported to trading standards for ignorance and refusing to give information customers have the right to know. Do not go near this business take your money and your business elsewhere

April 1, 2026
Unprompted review
Rated 4 out of 5 stars

Good mats but late

Ordered mats for our new car which was easy enough and for a good price, said it would be 5 to 8 days with no update on the evri site with the delivery times/dates.laura in the office kept me up to date but took longer than 8 days to arrive, only let down

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT waste your time or money

This company is appalling, waited several days for a reply and always had to follow up my emails. My order took over a month to arrive, I initially asked for a refund on my order after it went over the ‘5-8 working days’ lead time, absolute rubbish by the way, as I was sick of waiting for my mats. Was refused a refund. Laura, who is extremely rude and has no customer service experience whatsoever was awful, barely answered my emails but the ones she chose to answer, were short and so disrespectful. I wouldn’t waste your time, my mats are not great quality, and the customer service is dreadful. Not worth my time or money, so do not waste yours!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

The custom made mats I ordered arrived…

The custom made mats I ordered arrived a little later than expected however, the quality of the product for the price is exceptionally good.
I think the small business have an excellent personalised product, I wish the company all the best I would definitely use again!

March 10, 2026
Unprompted review
Rated 1 out of 5 stars

The mats were not correct for my car

The mats were not correct for my car, unfortunately I left it too long to fit them to get them changed, if you have a Hyundai Kona Hybrid I would suggest that you don't purchase here.

On a less negative note, had the mats fitted they seemed of a good quality.

March 7, 2026
Unprompted review
Rated 1 out of 5 stars

I waited for the mats for 1 month

You don't even deserve one star. Well, maybe the lady who responded to emails quickly, but it's a shame her response wasn't as accurate as the one you'll find on their website. These personalized mats for Quasqai look like the ones in the picture. They're cheap, like the ones you'd find in any budget store for £7. I paid £19.99 on sale, plus £3.99 personalization and £3.99 delivery. The changes were supposed to arrive within 3 to 5 business days. Then, I was informed in an email that my mats were being "produced" and that the turnaround would be extended to 10 days. After 10 days, I received an email with a tracking number, but my mats wouldn't be available at Distances for another two weeks, even though the email promised they would be delivered in a week. So, I ordered the mats on February 7th and received them today, March 7th, even though they weren't at the supplier's location yesterday. Very disappointed and highly unlikely to recommend them. I'll just add that the mats from Homebargins lasted 4 months, on the driver's side. The ones I ordered are of lower quality, so I don't know if they'll last that long. Money down the drain.
Sorry , but I can't add pictures.

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Great communication. I had a slight mishap with original order but this company came through with flying colours. Excellent service, excellent product. All in all, you cannot find a better company to deal with. 11 stars out of 10.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from Laura.

Great customer service from Laura.

Received the wrong fit mat as there are several versions of our car model. I emailed to resolve and they immediately sent out replacements. Really good quality too

Thank you

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

I had to come and and write a review as…

I had to come and and write a review as I seen a lot of bad ones and was worried. Ordered blue trim Audi q3 mats . They came within two weeks and are very good quality and fit perfect . I had emailed to ask how long as I saw some people waiting weeks and weeks and they got straight back to me. Would definitely order from here again .

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

MG HS PHEV 2025 Car Mats

I ordered car mats for my MG HS PHEV 2025. The mats did not fit well. The eyelets for the front did not fit as they appear to be too small. The rear mat did not fit fully, there was gap just behind the two front seats. Laura has responded to my concern and she has agreed to get my coccern redressed. The support I have received is phenominal. I will not hesitate recommending this company. Please if you have any concern reach out to support.

December 3, 2025
Unprompted review

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