FinestCarMats.co.uk Reviews 

Love the quality of the mats we received and the customer service is fantastic and sorted out an issue we had with the drivers mat. Definitely will buy from here again

Ordered mats on the premise of a 3-8 day delivery. This was at the longer side that I wanted to wait but accept it. Day 9 and nothing, no communication until email and advised ‘next week’! That’s not good enough when a purchase is made expecting delivery as promised. I have now emailed to cancel and refund under my legal rights.. I cannot stand poor customer care

I ordered a full set of premium mats to replace my worn ones in my Jaguar XF. However, the mats arrived and are far from high quality. The stitching for the trim was coming away and looked like a 2 year old had attempted their first stitch.

I emailed the company, as there is no option to phone them with pictures. I had not fitted them due to the poor quality, they then asked me to send photos of them fitted, which I did. I then realised the eyelet for the fasteners were too large for the clip and seny through the dimensions of the eyelets of the original mats. It has been two weeks of emailing back and forth, with the final email stating that I was using the clips in my car incorrectly, to which I had to find replacement clips online to prove they were wrong regarding how the fasteners worked.

I still have not has a resolution to my complaint. It has now been over 7 weeks since I ordered these and I wish I never bothered.

I would suggest to stay clear!

Received mats within the lead time, exactly what I ordered, would recommend.

I placed my order on 9th February and still to this day 27th February I've still not received my mats. I contacted the customer service only to be told the mats generally take 8-10 days from my order date then get told they take the same time once made to deliver. The order on the website say the order was fulfilled on the 20th February and the courier says they've been waiting on the stuff to deliver since the 20th. It's all very off putting for using the company again.

I payed for my mk3 mondeo car mats in last jan all i had back was lies after lies telling me the machine had broken down they do not have a phone number at all which I find peculiar also another company name Laura said after I asked for my money back she would email me When she had refunded me a total of £46.78 WHY I’m still waiting for my money PLEASE IF YOU HAVE ANY SENCE AT ALL DO NOT USE THIS COMPANY THEY ARE NOT TRUSTWORTHY AT ALL

Very pleased in all respects
Customer service excellent
Kept informed throughout
Will definitely use again
Someone honest and trustworthy so hard to find these days but these are both

First class service. Laura contacted me to make sure everything was perfect for my new mats for the Defender 110. All sorted and made to order. Had them arrive in just over a week. Perfect fit, very much an upgrade on the old ones and really pleased. Highly recommend the team and the product. In my opinion the best out there.

Ordered a 60£ car mats for my Ford van, the car mats was 10mm to far forward that was supposed to be and the passenger side was a bit to the left in front than is should be. Also the prestige ones ordered was to slim to be named prestige and to be charged 60£. First time ordering from them but I wouldn’t do it again even for less money.

I brought these car mats in a lovely cobalt blue trim colour for my new car. They fit really well not loose or moving around at all. So pleased with them. I brought some a few years ago for my son’s car and pleased with them back then too. Thank you

My dispute with FCM has lasted many days involving over 40 emails and still there is no satisfactory resolution. In my opinion and reading other reviews it would seem that others agree with my assertion that the mats fall very much short of the 'luxurious' description and certainly do not offer good value for money. All very disappointing after a long wait.
I eventually managed to get a refund based on the fact that there was damage to the mats set (how this was not spotted before dispatch is beyond me and there was no apology ) but despite several requests FCM have failed to refund the return postage I incurred (over £6).This must be a breach of consumer law but my messages are now being ignored.
I have now purchased a set from alternative online competitor and the mats are far superior in all respects. I do hope you have a better experience with FCM than I did. You may wish to heed my warning.
UPDATE (March 2025)I would like to have removed the one star rating as I cannot find anything about my experience with FCM that merits even minimum praise. Despite an assurance from them that the return postage for the faulty car mat would be paid in return for a positive edit to this review I have not received the payment. Just about says it all really doesn't it! Seems to me that finding a trustworthy, reputable seller is becoming harder and harder these days.

I blame myself to some degree for not researching this company initially so I will learn from this in future. My 'opulent', 'finest quality' car mats took longer to arrive than promised but this was not a problem to be honest. What was an issue though was the obvious lack of attention to my order and poor quality right out of the bag. I ordered the most expensive Opulent choice, it was not. I ordered a LIME green border to match my new car, it was a poorly stitched unpleasant bluey green. The simple return and refund has also fell on deaf ears as they are not forth coming with a return address and I suspect LAURA may not be the polite 'Scottish lassy' they are advertising. I am no detective, but I strongly believe the people behind this are about as Scottish as me and I'm a Yorkshireman and the factory may be flying a flag other than the Saltire.

The Car Mats I purchased were of excellent quality and with being my second purchase I’m extremely happy again.
I would highly recommend FinestCarMats to anyone who’s looking for quality Car Mats and accessories too.

Absolutely shocking! Ordered my car mats on 26th of December, I waited 6 weeks for these, kept telling me they will be posted soon, refused to give me a refund!

Few minor problems in the beginning but was sorted out quickly and to my satisfaction would recommend this company better to get the top of the range carpets they are much thicker a really nice quality

I ordered car mats for the front of van caddy maxi i got a linner for the back of van and wrong size thay don't answer any emails 5 iv sent a wast of money be warned

Terrible customer service. Ordered and paid for my mats January 16th 2026, got a message off Evri saying they're expecting the order 20th January but I'm still waiting for the mats to be delivered. I don't know how many times I've emailed them!! All I get is the mats are still being made.... I'm sure Evie been scammed. I've requested a refund but I don't think that will happen. They have a place in East Kilbride apparently and I'm actually going up that way soon. So I'm going to give them a visit.
Really anyone reading the reviews and thinking of buying off this company !! Please don't. Because you'll pay for them but they'll never come 😡😡

The mats I received are really good and great value. They fit the car perfectly. I’m really pleased with them.
Ordering was very straightforward. The only hiccup was delivery time which was two and a half weeks rather than the advertised 5 to 8 working days. As I’d had no communication from the company about the delay I was beginning to wonder if the mats would arrive. I had to email them after two weeks and they said the mats were delayed due to the volume of orders which is fine once you know.

Stay away from this company.
I ordered 2 “premium” mats for my van at a cost of £60.
The first set I ordered that were due to be delivered by Evri got lost in the post after waiting 4 weeks for them to arrive. Okay this was not Finest mats fault but dealing with their customer service was impossible.
After waiting the 4 weeks finest mats agreed to produce another set, these arrived about 3 weeks later to my disappointment.
I had paid £60 for 2 “premium “mats, there was nothing premium about them, you could get the same mats for £20 elsewhere. Given that you are unable to contact this company on the phone I emailed them to complain. They eventually got back to me and offered a 10% refund which I turned down and requested a full refund. This was on Friday 30th Jan and at time of writing this review I have still not heard anything back from them.
DO NOT USE THIS COMPANY, CUSTOMER SERVICE IS TERRIBLE, PRODUCT QUALITY FOR THE COST IS NOT GOOD VALUE FOR MONEY.

******UPDATE******
I have just contacted trading standards and there is no record of this company in the UK, they say it must be an overseas company.
Stay away from them it’s a scam.

A car crash of a company, my order was over 3 weeks late , numerous emails and broken promises, avoid at all costs folks