FinestCarMats.co.uk Reviews 

Ordered the car mats for a VW Polo early December as a Christmas present for my newly qualified driving teenager (not a fancy or unusual car!) and I still havent recevied them (its now 29th December).
I wrote to them before Christmas to ask when I would recevie the mats and it took several days to reply to me. I asked if I could have a refund and rerturn them as it missed the due date as a present - more than a week later they replied to say I can return them but at my own cost. I still havent even received the mats.

I wouldnt shop here if you value expedience, clarity and excellent service - this business fails on all counts! It just isnt good enough.

I ordered these mats as a prestige quality after waiting for 2 weeks and RECIEVED 23rd of Dec these were a gift and too late to do anything about it
It turned out I got the cheaper version and I ordered a fresh air pack which I never received
I will be returning these for a full refund
Do not purchase from these quality not great

Not happy with the service still not receive my car mats

Absolute rubbish company! I ordered a set of car mats as a Christmas present I was told give to eight business days I ordered them on the 27th December so thought plenty of time , after the initial email I heard no more so emailed them on the 11th December no hurry to answer email and then was told there was delay due to Christmas but my mats would be with me soon.. I emailed them again this week to be told three days later that they couldn’t find the tracking number so they would refund my money 😡I asked them where I was supposed to get another set of car mats before Christmas amongst another few choice words but no answer .. I’m absolutely disgusted with them tbh.. I wouldn’t touch tbem with a bargepole.. the first email when I ordered them said my mats were in production three weeks later they had lost the tracking number so, it makes me wonder if they are even manufactured in the UK at all tbh.. 😡

Messaged the company initially to make sure I ordered the right size mats and was sent a link to order.
Received them today and they dont fit !! Holes to lock the mat on are in the wrong place.
They dont even look like the picture online.

Ordered over 2 weeks ago tbis shitty company hasnt sent order when email saying we are busy.shit service seems like they are middle men trying to mk a cut

Terrible experience. Ordered mats over 2 weeks ago. Still no mats. Contacted them 4 times over 3 days. No replies. Had to contact bank

DO NOT USE, COMPLETE SCAM, SHOULDN'T STILL BE ALLOWED TO MARKET ONLINE.

After initially ordering on the 20th of November the mats finally arrived today the 19th of December. The mats are of good quality and everything I requested was of great quality. The fit was perfect for my car and I'm really happy with the end result. I can understand people being annoyed at the delivery and it's something this company is gonna have to improve on massively. Laura the customer service rep was a big help answering my emails. You know what they say better late than never.

Totally wrong car mats delivered after entering all the correct car details , have emailed them 3 times asking for the correct mats to be sent , just been ignored . Wish I’d read the reviews before I’d ordered the mats,looks like I’m not alone to be let down by this lot.

Wrong fitting car mats received. Then refused to send a prepaid return label for the refund.. and now after dozen of emails send they not answering my emails to get my refund... Total scam...

Companies house has the company dissolved.
Yet they are still open to orders
Orders that never ship

DONT GET SCAMMED GIVE THIS A MISS

Mats are great quality and after having a missing delivery issue it was sorted promptly and professionally and replacements received within 3 days. Very happy with the service and will definitely recommend to others

Ordered car mats using my registration number, paid for extras like leather trim, etc. Mats arrived and stitching was poor, mats did not fit my new car. Contacted Customer Services and a lady called Laura replied said she would send a replacement. She assured me that she will make sure the stitching would meet my standards, after 4 days the new mats arrived and they were a perfect fit,stitching was also great. I am glad Laura dealt with my order.

I wanted mat for my Lexus and the order went through quickly. Unfortunately the one that arrived were not right for the car. When I got in touch with Finest CarMats they quickly apologised, but were unable to make replacement mat for my 350H. They very quickly refunded every penny and were in touch regularly. The mats, which they have asked me to give away are excellent quality, Shame we couldn't do business.

The photo in the add appropriate to your car reg, make and model is not what you get.
There response was, “ The image shown on our site is generic just to show a sample of the quality”
Photo’s confirming advertised photo and the bog standard half mat I got are viewable on Google Maps.

My order for mats have arrived and they do not fit my vehicle, they are way out on their measurements, even though I entered my vehicle reg on their web site and the Make & Model of vehicle corresponds.

But the company have no telephone numbers to contact, no live chat (even though they advertise as having one) do not answer to Facebook messaging, so now have to wait on them replying to my email………….

I placed an order for some custom car mats for my new car as I had previously bought mats from Finest Car Mats and received good quality mats.

Well not on this occasion. I purchased the 2nd from best carpet choice and was upgraded to the prestige type (well that's what it said at the time of ordering). I paid £71.39 and I received some mats a few days later that were paper thin, a very poor quality of workmanship and looked very similar to mats I could have purchased from home bargains or b&M for £20. The stitching was all over the place and I was not happy with the quality. I contacted Finest Car Mats to advise of my issue and that I wasn't happy. They apologised to me and said give us chance to rectify the issue. I agreed and they said they would send me another set free of charge but the best carpet choice. If I wasn't happy I could return both for a refund. I received the second pair of custom mats and although the carpet was slightly thicker than the original ones sent, the stitching was all over the place, the edges of the carpet were sticking out in places and the mats were not flat.

I contacted Finest Car Mats again to say I was still not happy and that I would happily return these car mats to them at my own expense for a full refund so I could purchase from somewhere else.

I also asked what had happened to the company, as I have placed orders with them before and have always been very happy with my purchase(s). I was told that the company had new owners.

The new owners are clearly cutting corners and manipulating customers into thinking they're getting good quality custom designed car mats but in reality their products are poor quality.

I have since sent pictures and videos of my order comparing them with previous orders from Finest Car Mats and have had no reply.

These people have no Morals or Principles. I have also caught them telling me lies (I have email proof). Now trying to get a refund is proving very difficult.

I do not trust this company and I certainly don't recommend them to anyone.

As of Monday 24th November 2025 I have still had no reply from them !

These are not premium or anything like!

Regret I used this company without reading reviews. 20% one star reviews is chronic. The order was completed but only after one month of to and fro. I was concerned that this was a scam.
Information from the company was limited. There is no telephone access which should put everyone off but you only find out when they fail to deliver.

Search at companies house shows this company was dissolved last year. Asked Trustpilot to review activity but I regret no results have been reported.
KD