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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting the app's ease of use, intuitive interface, and valuable tools for network management. Many appreciate the fast and accurate device discovery, real-time monitoring capabilities, and the peace of mind it offers in securing their home networks. The customer service is also frequently commended for being responsive, helpful, and providing excellent support. However, some people were dissatisfied with the product and the app, citing issues like inaccurate speed reports, difficulty identifying certain devices, and problems with login loops. A few reviewers also mentioned that the free trial period was too short or that the app was not always tailored for very simple network setups.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, finding it user-friendly and... See more

Technology

Reviewers highlight positive aspects of technology, with many praising its utility for network management and... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise the app as a "must-have" and "fantastic... See more

Product

Users describe ambiguous interactions with product. Many reviewers express satisfaction, highlighting the... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Based on these reviews

Rated 5 out of 5 stars

I've been using Fing for several years. It helps keeps track of my numerous Wi-Fi devices on my home network (upward of 100 devices) I actually have two other routers connected to my main router,... See more

Rated 5 out of 5 stars

An excellent app worth every penny. There is a room for improvement as there are no products which prevent baseband hacking. Every antimalware supplier do not even admit that there is such a threat li... See more

Rated 5 out of 5 stars

Fing has been a fantastic tool for keeping tabs on my home network. Simple, mobile and light with fun extra's! The device discovery is fast and accurate, and the alerts help me stay ahead of any u... See more

Rated 5 out of 5 stars

I discovered FING just few weeks ago and now every day I take a look to check the healt of my net. It is full of useful tools even in the free version. I'm not a professional, so at the moment I don't... See more


Company details

  1. Computer Security Service
  2. Business Networking Company
  3. Computer Support and Service Company
  4. Software Company
  5. Web Collaboration Platform

Written by the company

We help our users with their networks. It's that simple. From the Fing App to Fing Desktop to Fingbox to our unique Device Recognition Technology, we focus on giving visibility into the connected world and empowering our customers and clients to create smarter digital environments.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 42% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Extremely useful product with great…

Extremely useful product with great support.

I would not feel comfortable with WiFi without some easy way to keep an eye on network connections. The emails I get for new devices or device change of connection status put my mind at ease.

Recently I had to change my email address for the Fing account and their support got me through that process.

January 2, 2025
Unprompted review
Rated 4 out of 5 stars

Great network information, but.....

Great network information while running the desktop app, however unless you run a raspberry pi you will need to leave your computer on all the time to monitor your network all the time and unless you pay for the full package you cannot block unknown devices on your network (not even manually, unless your a techie who knows how) Great app but not enough help to solve issues and I find the full package price to be too expensive for just a home user.

January 7, 2025
Unprompted review
Rated 3 out of 5 stars

Amazing for insight into home network but support needs HELP

Gain interesting insight into my home network. Between all of the IOT, wi-fi extenders, cameras, dongles, printers and everything else logging onto to our HOME network who could tell what's legit or not. But, but....the desktop APP does NOT appear to "play nicely" with Windows 11. It is NOT stable and just disappears and we constantly need to re-install it. Not good. The support people have no answer for this besides spinning us around in circles. No solution. No answer. Their support is somewhat lacking. Sorry. This is called trustpilot. They want truthful reviews. Good product. Needs a bit of TLC and stability on Windows and few more guidance videos and self learning tools.

December 1, 2024
Unprompted review
Rated 5 out of 5 stars

top shelf group of folks at fing

top shelf group of folks at fing. they're fast to respond and always easy to work with. if you've battled an intruder like i have, the programs fing offers have helped me stay informed on a daily basis.
paul k.

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

Useful tool

I've been using FING for several years with their premium level. I find it's been an excellent tool for managing my smart home devices and automation.

December 26, 2024
Unprompted review
Rated 2 out of 5 stars

Long time user but on the way out...

I've been using Fing for a long time but switched to the free IP Scanner app on my iphone. Same features and still free.
I can't stand software that runs smoothly as a share or freeware and some day someone decides to transform it into a subscription model. I don't do subscriptions. You're not Adobe and Adobe is not a model to follow. take a look at DaVinci Resolve. These guys leave a free version to private users and a paid version for professional use.

Clearly with the recent limitation of network scans I'm done with Fing. That was the one step over the red line and I'm switching to other solutions. Bye Fing....

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great support and product

Support responses always come in under 24 hours, often same day. Responses are easy to understand and directions provided are clear. Thus far, I'm pleased with both support experiences as well as the product on my Mac and iPhone/iPads.

December 24, 2024
Unprompted review
Rated 4 out of 5 stars

I don't get it anymore..

I don't get it anymore... Why do I need three (four?) different programs like F app, F desktop, F on iPhone and a different one on iPad? All of them show different topics, and now I have an alert on a rogue network which I should see and acknowledge in the mobile app... There is nothing there!!
Also, my DECO setup gave me a net mask of /22 for ~45 devices. Why and how should I change this?

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Fing Support experience

I use and enjoy Fing. I have the full setup: IOS apps, Mac desktop apps, and a Raspberry Pi 'agent' to monitor things.

I recently had an issue with my account storage. It was corrupted, and I could not fix it. Case opened, and I worked with a support person,
Michal Majek, who owned the case and responded faithfully to updates.

It took longer than I would have expected to resolve the account storage issue, but the response to emails was very nice to see and to know the problem was being worked. Knowing that you know I am out here and wanting status was gratifying.

It's all fixed now, and everything is humming along nicely.

I could have built this setup using open-source tools like nmap and such, but this does exactly what I want and it's off the shelve. If I want something else of more, I know how to manually go get it.

Sidebar: Device identification keeps getting better too. Right now the only misidentified hardware is the Synology AP, which I cannot convince the Fing app does not run DSM. That's the Synology NAS OS...

December 13, 2024
Unprompted review

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