Finlandia Pharmacy and Natural Health Centre Reviews 

I had great difficulty in completing my online order as their website could not handle the traffic volume which resulted in me duplicating my order. They were good in handling the issue after I wrote to customer service and cancelled the duplicate order and offered a 10% discount on next order.

I never got my purchase. I have no idea if I am getting a refund, product is shipping or if I will have to take it up with Visa.

This was my first time ordering online from Finlandia and I will continue to do so. The website is easy to navigate and the price of the items I ordered was a little bit less than the other company I was ordering from in a different province. I will be ordering this item on a continuing basis and I am very happy I found Finlandia. The item was immediately shipped the day after I submitted my order and shipping was fast (ordered on Sept. 23 and received on Sept 27 .... Thank you. The items were well wrapped and secured in the box.

The people that helped me figure out what specific products I wanted were great but the adamant refusal of the cashier to listen to what I wanted was an unpleasant experience! I’ve been treated with less respect as a senior in this store than other places I travel less to get to! I go across town at much inconvenience to get to Finlandia because I want to support such a store, but have walked out of there a few times with a bad sense of my experience!
I’d recommend more care of seniors, more comfortable chairs and bathroom access!
PS - two of the people I spoke with were eager to get out of the store since it was their end of work day, and obvious about it to me!

Perfect service. Fast delivery. Securely packed and shipped. Product is exactly as advertised.

I purchased genuine health fermented protein and another brand of cacao nibs, received a notice after paying that neither items are in stock and will take 1-2 weeks to arrive and ship, it's been 2 weeks and still no update! The first item isn't even stocked in your warehouse and needed to be ordered from the supplier. Why bother offering online sales if you can't fulfill the orders?? I've ordered the same item several times from another Canadian online shop and never had an issue, I wanted to support your shop being BC based, but I'll likely order elsewhere next time

My credit card was charged for my order and the next day I was informed my order is out of stock. And I’m still waiting….

I received my products but it took weeks to arrive. I had a bad customer experience. The cargo takes really long to arrive, if you have an urgent need, look for an alternative.

Ordered online. Easy process and very prompt free delivery

Made a mistake on my online order but got fixed right away. Andrew is very efficient.

I ordered some products online. There were some that were not available when the order was being processed. As a result the entire order was held up. I think when it’s your responsibility to ensure orders are fulfilled that appear to be in stock that you don’t hold up the entire order – you need to absorb the cost of mailing these in batches given it is in fact your fault Finnlandia for allowing me to purchase some thing and then only afterwords telling me that it’s not in stock.

Metagenics products are suberb and Finlandia delivers! thank you from Qualicum Beach

Items were sent out right away and received in good order. Staff was helpful and friendly.

Easy to shop online.
Reasonable prices
Very quick delivery.

Still haven’t received my order so 🤷🏻‍♀️

excellent service, but… difficult communication over the phone. ESL associate had very heavy accent difficult to understand and be understood. I’m ESL as well. no blame just frustrating and had too repeat my request in order to be properly understood.

I live remotely now, but I've been buying Finlandia products for over 20 years. In my most recent purchase I ordered pro-biotics which require refrigeration, and the online order was carefully packed with an ice bag that kept it cool, and it arrived safely in the mail. Thank you!

Excellent as always! Professionals with good attitude and knowledge and expertise!