Finlock Removals Reviews 

67
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Harvey contacted me on a regular basis.Guttering looks great all done in one dsy.Brillant jobs.Obs had no rain I'm sure it will be great.Lovely job all round.Thank you all

Rated 5 out of 5 stars

I recently had the concrete guttering on my house replaced by Finlock Removals, and I couldn’t be happier with the result. From the initial consultation, I was impressed by their knowledge... See more

Rated 5 out of 5 stars

Did my research before choosing Finlock Removals. Two great guys removed 33 metres of old concrete gutters and replaced with Upvc in a day and half. So pleased I chose this company, they did a gre... See more

Rated 5 out of 5 stars

Finlock Removals kept us informed as to when they could start the removal of the concrete gutters as it’s reliant on the rain forecast. The 2 lads turned up on time and were friendly and polite. The... See more

Company details

  1. Water Damage Restoration Service

Written by the company

Replacement Specialists Finlock removals are your go-to company for any concrete gutter issues you are facing, we are nationwide, friendly, knowledgeable, and most importantly – qualified to help you. Best of all, it couldn’t be easier to contact us.


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4.5

Excellent

TrustScore 4.5 out of 5

67 reviews

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4.5

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(67)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service

Fantastic service. Quote was very reasonable. Very helpful staff. Ensured that the area was left clean and swept. Great communication at all times. Would absolutely recommend.

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quality job, fast. fairly priced

Is very rare to find a company that accomplished all the check marks of the job with high standard: customer service, job quality, fairly price, friendly staff, clean and fast.
Cut concrete is a hard and messy work, they did everything in two days, scaffolding included. They left everything tidy and surprisingly clean.
The improved view of the house is remarkable. All leaks, damp and moisture are gone. After a winter with some hard storms there is not any new stain. Well done!!

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I would highly recommend Finlock Removals if you need your concrete guttering replaced. I had been plagued with damp patches above the windows in my bungalow and water was starting to drip in during heavy rain. Harvey provided a quote and gave a step-by-step guide as to how the work would be carried out. Carl and Jason (the installation team) did an excellent job carrying out the work over a two day period and left the garden clean and tidy when they had finished.

One of my neighbours is suitably impressed so much so that he tells me he will probably be having his gutters replaced by Finlock Removals later this year.

In summary the new PVC guttering has taken years off the aesthetics of my bungalow and I’m only sorry I didn’t have the work carried out years earlier.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Concrete guttering removal

Currently in the middle of a full house refurbishment in Bristol. Out of all the jobs on my long list the horrible concrete guttering has been the quickest and best job done so far thanks to finlock removals. They were the first company I approached regarding a quotation for removing the old concrete guttering and replacing with new pvc. I explained they were the first company I approached so I wanted a few more quotes. Unlike other companies they agreed and were not pushing for a sale. I got a few more quotes from local companies but didn't like there hard sale tactics. I phoned finlock removals back and booked them in. Within 2 days of showing up the job was completed. The 2 gentlemen on site were polite and cleaned up after themselves. The quality of the workmanship is to a great standard and finish looks amazing.bI strongly recommend this company to anyone. Many thanks finlock removals.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

have used them on two of our properties…

have used them on two of our properties which were fitted with Finlocks, they responded quickly, came out quickly and have completed the work quickly and in my opinion it looks good.

would recommend and use again.

only comment is they do chase for payment immediately post serving of invoice yet rubbish removal is somewhat later and i did have to chase. i dont believe this is wholly down to the finlock company and rather a 3rd party. otherwise, site was left clear and tidy.

November 3, 2024
Unprompted review
Rated 4 out of 5 stars

Had the guys do my gutters as I had…

Had the guys do my gutters as I had awful mold in the bedrooms, lads were lovely who came to do the job and 2 month later the mold is fading as expected

Had a slight issue with my downpipe but the office sent the engineer out fairly promptly and no issues since

December 25, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing from start to finish - Couldn't be happier with results

Amazing from start to finish. We had recently moved into a property in Torquay with x2 Finlock gutters. Both were old, looked a mess and were causing water to enter the walls of the house. It seemed a big job and something we were quite stressed and nervous about.

We contacted several companies, but none gave us confidence in the task at hand.
Contacted FinlockRemovals.co.uk & spoke with Harvey, who allayed any concerns, explained how they tackle the job, was friendly throughout and couldn't have been more helpful. We booked-in with FinlockRemovals.co.uk & in less than a week, scaffolding went up and next day a team of two were with us.
We had anticipated two days to do the job, it was done in one with hours of the day to spare. (I am very sorry I didn't catch your names -you were both amazing, thoughtful, so friendly, helpful and knew exactly what they were doing. Removed the unsightly finlock gutters and replaced with fresh new uPVC gutters and fascia's. Wow, what a difference to the house, it looks so good.
Less than two working days later and all rubbish removed and scaffolding coming down. I cannot thankyou all enough for your hard work and completing such a fantastic job. You gave us full confidence by being so friendly, helpful and professional throughout.
I wouldn't hesitate to recommend FinlockRemovals.co.uk to anyone.
Please do not waste your time and potentially money with other companies that don't show the same level of service as this.
Thank you all so much for such a great job, you have really helped us out. There are several houses in our road with old finlock gutters. When they ask us who removed ours I will say to use FinlockRemovals.co.uk only, they are amazing. Thank you!

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Magnificent Company and Excellent Workmanship

For years, we battled with our Finlock gutters, which eventually led to severe damp causing our internal walls and ceilings to crumble away. We had visited the Finlock Removals website multiple times in the past, but never reached out because it didn’t appear they serviced Anglesey, North Wales.

The situation worsened over Christmas and New Year when heavy rain caused water to pour into our landing. Despite seeking help from local tradesmen, we were repeatedly let down by false promises and over-inflated prices.

In a last attempt, we decided to contact Finlock Removals through their website. To our surprise, Harvey called us back the following day. He was incredibly knowledgeable and walked us through the process, providing a quote on the spot. The cost was far more competitive than any local estimates we had received, and he promised a completion time of just 7 to 10 working days.

Finlock Removals lived up to their word in every way. Their team was very professional, politely mannered and extremely hardworking, leaving no mess behind. The quality of their work was outstanding, with impeccable attention to detail in all aspects of the job.

Just days after the installation, we experienced torrential rain, but not a single drop of water entered our home. Most importantly, our walls are finally drying out and we can confidently redecorate the affected rooms in a few months time.

We cannot recommend Finlock Removals highly enough. Their service and craftsmanship are exceptional, and we are so grateful for their reliable and efficient work ethic.

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service, so many delays!

Terrible service!
Can never get through on the phone ever! Then get promised that someone will call back that day - they don’t.
The work was delayed due to them not having the correct materials - then the collection for the waste was not booked in when we were promised that it would be. The waste was placed in a bag covering my drive (not placed in the corner so I can use the drive way). The bag at the back is in the middle of my garden which has damaged my grass.

The guttering work was done on 18th December one bag of waste has been collected today 6th Jan!!!!!
We still have a bag in the garden and the collection company said they do not have a collection ticket for it.
I am very disappointed.

I WOULD NOT RECOMMEND THIS COMPANY!

January 6, 2025
Unprompted review
Finlock Removals logo

Reply from Finlock Removals

Hi Shannon
Glad that you're happy with the actual work that has been done to your property, the most important thing is that the guttering is done to a high standard and that the house is water tight and secure. mission accomplished there.
That aside, we feel you're being quite unfair here... like most businesses we in part have to rely on other companies (Suppliers/Waste disposal).
in response to your complaint about having wrong materials, we order materials prior to every installation, and in this case we were delivered the wrong ones. from there our team travelled quite a distance to find the correct ones to come back the next day and carry out the installation. its hard to solve that problem any faster or better than that.
in response to your complaint about waste disposal... we have replied to every phone call and email you have sent us, even calling back on new years eve when the office is shut. calling 10 times back to back whilst were on the phone to someone else and then saying we don't respond to you is unfair, you've been called back every time.
All services were booked when we said they were, the actually delay in activating the collection is more to do with your bill being paid 3 days late than anything else, we have actually spent more time than usually required to push the collection through.
Fortunately, our other customers are happy with the service provided and the discount received for having work done over the festive period. we are sorry you don't feel the same.

Rated 1 out of 5 stars

Unreliable!

Kyle sales rep, booked appointment for 8:30am, on the day they said they will now come at 10:30am. At 10:30 am they said they would come within the hour. Then at 1pm they turned up, and then said they didn’t have materials on the van! Then after I sent them away , they never returns ed any of our phone calls! Beware will be happy to answer your phone call till something goes wrong! Luckily we didn’t part with any money!

November 1, 2024
Unprompted review
Finlock Removals logo

Reply from Finlock Removals

Minell, upon our team arriving you've asked them to undertake additional works where your extension meets the Finlock guttering which they've obviously not got the materials for. we tried to contact you whilst they were away trying to procure these just to get a message back saying not to bother.
i hope by seeing our other reviews you've seen you may have missed out on a great deal on a quality job there.

Rated 5 out of 5 stars

Finlock Removals provided a fantastic service

Finlock Removals are the company to go to if you need your concrete guttering replaced. We started to notice a damp patch which was getting worse. After several other quotes (including a ludicrous quote of £19000 if I paid installments) Finlock did not disappoint. Harvey was very informative, talking through the step by step process of what will happen. The team were on time, and completed the job in a day and a half.

I can’t complain. The process talk a week from initial query to completion. We went with full black fascia’s, soffits and guttering; the product looks incredible! Thanks for the great service!

October 18, 2024
Unprompted review
Rated 1 out of 5 stars

Cowboys

I came home from my holiday to find these cowboys recently working on my neighbours property.They had cut the concrete cutters out using a still saw with no water suppressant. Thick dust everywhere including in my upstairs bedroom as I had left a window slightly open due to the hot weather.
No attempt to even try and stop the dust going in. Complained to flintlock removals they don't give a s*** would not recommend to anyone!

August 28, 2024
Unprompted review
Finlock Removals logo

Reply from Finlock Removals

HI Andrew
we are not responsible for this and we let all our customers know to inform their neighbours of the work taking place, and the potential for dust.
we also don't use "Stihl" saws to do the work either and the concrete is already wet due to being full of rain water.
unfortunately calling the office demanding compensation for something we cant take responsibility for isn't a great approach.
Hopefully anyone reading this has also seen our other reviews where most people give us 5 stars for being the most professional Finlock specialist in the uk.. not cowboys.

Rated 5 out of 5 stars

Finlock Removals were there for us when so many others had let us down

Finally after years of countless companies failing to provide promised quotes, or providing quotes and walking away from the job on the day (RutilusCGR), Harvey at Finlock gave us a quote we were happy with and when Scott and Luke actually arrived we were overjoyed. They were polite, friendly, understanding and very hardworking. All the materials used are sturdy and of good quality. We are extremely pleased with the finished job.

July 13, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Choice of company

I had a few quotes for my concrete gutter removal and it was clear from talking at length with Harvey that Finlock removals really do know how to do this properly.
They competently did this whole job in 3 days (with scaffold erection and dismantling either side. )
The guys were courteous and friendly and respectful of my property and surrounding garden.
They have done an excellent job and my house now looks really smart.
Having the concrete gutters removed will mean I no longer have a damp problem in all the upstairs rooms, which has been directly linked to old concrete gutters.
If you need your concrete gutters removed, my advice is don't waste your time asking general roofers or general guttering companies as Finlock do this day in, day out and are experts : I've experienced this first hand.
What's more, they also gave me an insurance-backed guarantee which many smaller companies don't.
I highly recommend them and their work.
Thank you guys!
Kate Smith, Forest Row, East Sussex

May 8, 2024
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Finlock Removals for the removal and installation of new gutters. From the outset, they were exceptionally clear and informative about the process. The team arrived on time and completed the job in just one day, which was impressive.

One thing that stood out was their attention to cleanliness. They set out a Hippo bag conveniently beside the road to ensure all waste was neatly contained and out of the way. The entire crew was friendly and professional, making the whole experience smooth and stress-free.

The new gutters look fantastic and have greatly improved the appearance of my home. I highly recommend Finlock Removals for anyone in need of gutter services. Their efficiency, tidiness, and excellent customer service are top-notch!

May 17, 2024
Unprompted review
Rated 4 out of 5 stars

3 weeks for a 1 day job!

Took 3 weeks for a 1 day job! The installation team from Finlock were very good and professional and finished the work within a day. Is it unfortunate, due to a combination of lack of communication & clarity with the scaffolding company, it took them 3 visits to get the scaffolding done to Finlock's safety requirements. Even though we are very happy with the end result and finish, our overall experience was frustrating and slightly negative. This will not stop us from recommending the company, as we already have to one of our neighbours.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

Finlock Removals

From the first phone call to Finlock to the final clear up I have had a stressless seamless service, the promises that were made the amazing guys who installed everything were fantastic, I would recommend Finlock Removals to anyone. best decision I made going with these guys, helpful, caring, honest all values that matter to me and them. Thank you Finlock Removals and the entire Team.

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

After years of quote collecting we went…

After years of quote collecting we went with these guys and glad we did.
We have spoken to all kinds of builders and roofers and felt like they were winging it a bit, despite them telling us otherwise.
I am a property surveyor myself and know this needs to be done right the first time and can be a right headache if it’s not done bang on.
Finlock quoted quickly, came out quickly, and the work was done in 2 days.
Next door had a well known roofer do it, it took 4 days and it looks rubbish in comparison, so I’m glad we paid that little bit extra to get finlock on it.
Happy bunny

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Great job, efficient & tidy work

Luke & Scott did a great job on our bungalow, super efficient and tidy. The work is also back by the IWA so gives us peace of mind for the future. Thank you to the team at Finlock

May 9, 2024
Unprompted review

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