Fireaway Pizza Reviews 607

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the food to be fresh, tasty, and of good quality, with many appreciating the authentic taste of the pizza. Reviewers often highlight the efficiency and helpfulness of the staff, noting quick order processing and good service. However, a significant number of people experienced issues with delivery service, citing long wait times, missing orders, and cold food. Some customers also expressed dissatisfaction with the product, particularly regarding gluten-free options and inconsistent quality. There were also instances of poor customer service, with some reviewers reporting rude staff and a lack of accountability.

What people talk about most

Product

Customers had ambiguous experiences with product. While some reviewers praised the amazing food, delicious... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as orders not being... See more

Staff

Reviewers highlight ambiguous aspects of staff. Many customers praise the staff for being helpful,... See more

Quality

Clients share ambiguous opinions on quality. Many reviewers praise the amazing food, with some calling it the... See more

Delivery service

People report negative experiences with delivery services, citing frequent issues with long wait times, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I've ordered a few pizzas from fireaway Banbury and always really enjoyed them.my latest order ,the new pizza "the harvester" was really good, fresh and tasty. I also ordered the new crispy ceaser sal... See more

Rated 3 out of 5 stars

We went for Pizza lunch today with our grand daughter in Fulham. The restaurant was empty. We ordered. The pizza came in a card board box. No plates no cutlery no napkins. We had to ask for all thi... See more

Rated 2 out of 5 stars

Got a pizza after a night out on Early hours of Sunday morning, ordered a gluten free ham and pineapple as I am coeliac, it cost £16 for the smallest one which was a big one, it wasn’t nice at al, it... See more

Rated 1 out of 5 stars

Ordered pizza at the dockside Chatham branch, quoted 45 mins for delivery but 90 mins later it hadn’t arrived. Order tracking wasn’t working, called them but constantly went to voice mail so after ano... See more


Company details

Information provided by various external sources

Fresh Fast Custom Pizza🍕🍕🍕 , fired up in 150 seconds !🔥🔥🔥Home delivery available https://t.co/dTd60oDeWb. tap the app 📱🔥


Contact info

  • Brigstock Road 37, CR7 7JH, Thornton Heath, United Kingdom

  • fireaway.co.uk

2.8

Average

TrustScore 3 out of 5

607 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lovely food, thanks Fireaway

Had a calzone and gelato ice cream from the Shrewsbury branch. Both were stunning. The calzone was crispy on the outside and rammed with fillings. Probably the best calzone I've had. The gelato was lovely and soft, the perfect sweet. Will be trying their other mains next time. Cannot recommend highly enough.

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

We got milkshakes at the Horsham…

We got milkshakes at the Horsham branch, all tasted like the milk used was off/sour. The bubblegum milkshake had bits of chocolate within, do they not clean there blenders?? Had to throw away after a few sips, waste of money.

August 25, 2024
Unprompted review
Rated 5 out of 5 stars

Cheers team for fantastic pizzas every…

Cheers team for fantastic pizzas every time, order extra cheese, I promise you won't regret it! Sam from Glos Rd Bristol branch has delivered piping hot perfection really quickly to me a few times now. Thanks 🙏

August 18, 2024
Unprompted review
Rated 1 out of 5 stars

BURNT PIZZA from Guildford location and…

BURNT PIZZA from Guildford location and terrible customer service from head office. They just stopped replying to my email when I insisted on a refund for burnt pizza. I've sent numerous follow up emails and they've ghosted me. You can tell how bad their service is by reading the reviews and seeing that they've never replied to anyone on trustpilot to try to resolve their poor scores. Good thing everyone has unlimited options of pizza available to them and these terrible people can be avoided completely!

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Honestly

Honestly, not only did it look amazing but tasted amazing. Delivery was brilliant. I actually loved the salad it was just gorgeous. Cannot praise you enough. Delicious.

August 12, 2024
Unprompted review
Rated 1 out of 5 stars

Why remove our favourites from menu 😡

A ‘monthly’ Fireaway pizza Saturday has been a family tradition for a while now. The ordering and delivery service was bang on as usual .

The ‘one star’ rating is particularly for this reason- they have removed our favourite and most regular options - the burner and pestuno pizzas . Still, thought we will try the new options - veggie supreme and pesto manifesto; extremely disappointed. Probably the last time we will be ordering from fireaway ! It’s a shame will miss our favourites. Hoping they bring the old menu back to retain loyal vegetarian customers

August 9, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered by one get one free

Ordered by one get one free, called to double check I was going it correctly as wasn't showing on Just Eat.
Only ordered on Just Eat as they would take phone orders.
Didn't get the extra pizzas, also the shakes we order where wrong, and wing raw!
Phones to be spoken down to and totally disrespected by what I can only describe is a unmanned young boy! Clearly doesn't care about the business. He hung up and turned off phone lines, shop isn't suppose to close till 12am!
Absolutely shocked how the has been dealt with and how rude he was. Never again will I order from the Basildon branch

August 1, 2024
Unprompted review
Rated 1 out of 5 stars

The Peterborough branch is a joke

The Peterborough branch is a joke. Terrible customer service, disrespectful agent who can’t even think of a solution when order couldn’t be delivered. Food is overpriced and sometimes gone bad. For that money they should respect customers more. Don’t buy from them!

July 29, 2024
Unprompted review
Rated 4 out of 5 stars

experience

pizza came on time but i was given the wrong pizza. However this did get sorted and i got given a refund

July 23, 2024
Unprompted review
Rated 1 out of 5 stars

Awful customer service.

Tried my local branch twice. Both times the order was very late, taking between 45mins to 1hr after "order is out for delivery". Second order was delivered incomplete with the driver saying they'd return with it shortly. It never arrived. Tried calling the branch multiple times but no answer. Absolutely awful service, if one branch can act like this I won't be trusting any other.

Wouldham, Kent.

July 21, 2024
Unprompted review

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