I needed a bottom bracket for my electric bike. Having found it very difficult to identify the correct parts on the internet, I reached out to FireCloud Cycles via an email on a Sunday. I very quickly... See more
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See what reviewers are saying
Came across this company looking to use Clearpay for payment for a new bike. I ordered and accidentally paid the full amount up-front, my mistake. I placed a second order (using the Clearpay meth... See more
Great website, friendly communications. One of only a few places in the UK where the bike I bought was available. The choice of next day delivery for an extra £2 was very reasonable. Bike was ver... See more
I’m surprised to see I’m the first to review this company on Trustpilot. As there were no reviews on here, good or bad, and PayPal was an accepted form of payment, I ordered a Spider-Man saddle for gr... See more
Company details
Written by the company
FireCloud is a Family run established over 8 years ago. We have One of the most comprehensive ranges of quality cycle components, spares and accessories in the UK with express and global delivery available. Our sales staff are extremely knowledgeable and our mechanics are at the top of their game. We are here to help you reach your cycling goals.
Contact info
43 Whitecross Road, BS23 1EN, Weston-super-Mare, United Kingdom
- 01249750874
- firecloudrich@gmail.com
- firecloudcycles.co.uk
Refund
Hi. Due to an unforeseen issue I had to cancel this order. I’ve given a 1 but not because I didn’t like what I’d recently purchased then had to cancel but because I still haven’t received my refund from you!!!
My first payment is due to go out of my account this coming Monday but obviously I didn’t in the end end up getting it. So therefore can you PLEASE deal with my refund with Clearpay. I’ve also contacted Clearpay myself and the issue I’m having with my refund. Thankyou.
May 17, 2022
Reply from FireCloud Cycles
Thank you for your feedback.
We are disappointed to hear this. We have investigated this with Clearpay and can see that the order was cancelled and refund issued but there was a notification issue with Clearpay.
This has now been rectified and if you check your inbox, you will see the update.
Apologies for the inconvenience and thank you for initially choosing FireCloud Cycles
Kind regards
Olly
The cycle was delivered as described…
The cycle was delivered as described and my daughter is over the moon with her new bike.
The only downside was with my account on the website. I originally registered but every time I tried to access the account I was unable to log in and it wouldn't recognise my email address and the tracking system didn't work.
April 22, 2022
Reply from FireCloud Cycles
Thank you for your feedback and choosing FireCloud Cycles
Kind regards
Richard
Prompt delivery of my orders
I recently ordered two items for my bike online & was pleased with the items that were delivered quickly.
April 13, 2022
Reply from FireCloud Cycles
Thank you for your feedback and choosing FireCloud Cycles
We appreciate it
Kind regards
Eden
Spare parts
Excellent service , parcel was received but empty so I got InTouch with them and I had another delivered 2 days later . I WOULD DEFINITELY RECOMMEND THESE.
April 1, 2022
Have not received my order
March 31, 2022
Reply from FireCloud Cycles
Hello. We have tried contacting you directly but not heard back. We are happy to send out a replacement but please message us back so we can get confirmation that this is the best way to resolve this issue. Kind regards, FireCloud
they didnt send the stuff in the parcel…
they didnt send the stuff in the parcel but hopefully they send it now how they said they will.
March 29, 2022
Reply from FireCloud Cycles
Thank you for your feedback.
We have investigated and notice you confirm the package was received but looks like it had ripped open in transit and we are sorry that this was the case.
The replacement was dispatched and we have now gone to Royal Mail to investigate the whereabouts of the initial dispatch.
Thank you for your understanding.
Kind regards
Nathan
Fair prices and fast delivery
March 27, 2022
Great price for front derailleur and…
Great price for front derailleur and brake bolts. Swift delivery. Would recommend.
March 16, 2022
Great website, good product, speedy delivery
Great website, easy to use on a mobile device. Good choice of products and size information was clear. Free postage for small items, speedy delivery. Brilliant experience all round.
March 14, 2022
Well done Firecloud
Well done Firecloud, web site easy to use, parts delivered 48hrs early and they fitted - brilliant.
Mick R
March 13, 2022
Unprompted review
Great service & support
Very quick delivery of order. I had some technical issues relating to fitting of part but Richard was very helpful with & solved the issue I was having.
March 12, 2022
Purchased BMX bottom bearing to repair…
Purchased BMX bottom bearing to repair bearing that had failed on my exercise bike. Fitted perfectly, at a good price.
March 6, 2022
Great services..will use again..
March 1, 2022
FSA headset as described and at a more…
FSA headset as described and at a more reasonable price than anywhere else I could find. Prompt delivery at no additional cost.
February 12, 2022
Come on time what more can ask
February 1, 2022
My second order from FireCloud
My second order from FireCloud. This time for a rear axle. Unbeatable prices and service. Highly recommended.
January 27, 2022
Unprompted review
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