The Fireplace Fitters Company Ltd Reviews 

199
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and polite, making interactions pleasant and productive. Many people highlight the exceptional service, noting clear communication, efficiency, and reliability from initial contact to installation. Consumers are very satisfied with the quality of the work, including installations, repairs, and servicing, often praising the final appearance and functionality of their fireplaces. Reviewers frequently mention the team's respect for their homes, consistently noting that work areas were kept clean and tidy. People also appreciate the company's ability to solve complex issues, such as repairing obsolete fires or finding solutions for challenging installations, ensuring a smooth and reassuring experience.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as professional, efficient, and... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent communication, efficiency, and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the finished look... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fireplace Fitters did a brilliant job fitting our Barbas Bella Panorama gas fire. We had significant constraints about what we could actually install given our floor plan. Fireplace Fitters found a wa... See more

Rated 5 out of 5 stars

Moved house and now had a open fireplace to deal with. I endured one winter! Gemma is great to deal with, her knowledge and attention to detail is impressive. Stefan carried out the survey, he w... See more

Rated 5 out of 5 stars

Fabulous service from the team - from survey to fitting, every step of the way. Friendly team , great advice and timely fitting. We installed 2 stoves, one gas and one wood - they both work beautifull... See more

Rated 5 out of 5 stars

The epitome of the small family business, honest, reliable and easy to do business with. The engineers are exceptional. In my case they fixed an “obsolete” fire that I was told had to be replaced. The... See more


Company details

  1. Fireplace Store

Written by the company

Our fitting teams cover London, Bedford, Cambridge, Essex, Hampshire, Hertfordshire, Kent, Middlesex, Suffolk and Surrey (other areas on request)


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(199)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Installation very professionally completed.No mess and no hassle. First rate company would heartily recommend.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

New automatic gas fire

We had an old, outdated gas fire replaced by one that lights automatically at the touch of a switch (almost). Much easier to light than lying on the floor! Friendly, knowledgeable service. Thank you!

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent experience

From the beginning the company was very helpful, communications were excellent and I felt I was given a lot of choices but also helpful guidance. The fitting of the stove was very quick, smooth, clean, the men polite and friendly. Despite coming a long way to my house they were well on time. It could not have been better and I would strongly recommend them.

October 25, 2022
Unprompted review
Rated 5 out of 5 stars

The Fireplace Fitters company is the…

The Fireplace Fitters company is the best choice I could have made, Gemma is an amazing lady who helped me design my fireplace she talked through everything with me, giving me peace of mind, prompt emails with constant updates she couldn’t have done more, the fitters an absolute joy to be with, polite knowledgeable, tidy respectful Kai Paul and Jordan I feel so lucky to have such skilled workmen in my house, I will recommend this company to anyone it was a great experience and the most professional finish.

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent fireplace installers!

I had the best experience with this company from start to finish. I had purchased a second hand wood burner to save money and it was hard to find a company that was happy to do the installation only. Fireplace-Fitters did a fantastic job at a really good price. They provided a detailed quotation and gave me several options for the installation, for example also centralising my fireplace which made a huge difference. They also protected all furniture before starting the work, the log burner looks absolutely stunning, I couldn’t be more pleased!

October 24, 2022
Unprompted review
Rated 5 out of 5 stars

And another 5 star review

And another 5 star review. The two fitters we had out did a fantastic job. Friendly, tidy and contentious. The finished installation was done impeccably. Could not be happier.

September 30, 2022
Rated 5 out of 5 stars

Fireplace Fitters were very professional

FF recently fitted a Dik Guerts wood burner in my home. There were a few unexpected structural problems but they sorted them out and the end result was excellent. Gemma was very helpful and patient in my search for the right stove and Jordan was very professional when fitting the stove. I am very pleased -and nice and warm!

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

Amazing experience from start to…

Amazing experience from start to finish. Gemma was so helpful with all my questions, very responsive and the guys have done an outstanding job. I’m so happy with my fireplace, it looks amazing and really finishes off my living room. I need to decorate and hang a mirror over the fireplace, from where the hideous old fireplace was, so the picture is from straight after it was fitted. Thank you so much.

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

Hi Gemma

Hi Gemma

I am delighted with the installation of my new fire.

It is so refreshing to work with a company that arrives on time and carries out the work with a minimum of fuss.

Ky and Paul were both professional and friendly and left my house as they found it.

I highly recommend Fireplace-Fiiters.co.uk and would definitely use them again.

Many thanks for your help and for keeping me informed every step of the way.

Liz

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

What a great company

What a great company. From initial enquiry and ongoing support provided by Gemma & Amy to survey undertaken by Paul and through to final installation (Richard & Paul). We are so very pleased with the final result, a beautiful fireplace surround and flueless gas fire fitted to a very high standard. Our lounge is transformed. We have no hesitation in recommending this very friendly company and will certainly use them again for future servicing.

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

From ‘Ancient’ to ‘Modern’!

For years, I have had to lie down on the floor with a lighted taper to ignite our ageing open gas fire. As of this morning, when two experienced engineers (father and son) came round with a new, remote-controlled unit which they fitted with minimum inconvenience and a maximum of smiles, we can now sit back and press buttons on a remote control. They also did remedial work on a loose chimney pot and fitted appropriate covers. The service throughout has been excellent, with Gemma guiding us through the different stages. We have no hesitation in recommending this small, family-based company.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

fire pit gas repair

Contacted fireplace fitters company asking to repair a damaged outdoor gas pipe to our fire pit, they were very thorough, asking for pictures and description of damage and works ? they came back with a quotation within 24 hours and within 3 days of our inquiry the work was completed 😃 very helpful, very professional, and kept us updated and notified at all times, the most important part was the price was very reasonable 👍🏼 thank you for your help.

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

Stove fitting …

Jordan came to carry out the initial survey , he was very thorough in his explanation . He then came to do the fitting of my stove. Very professional knew his job. Absolutely recommend from start to finish, great job done.
Grateful thanks to Gemma and Amy back at base who sent me all information I needed to make choices and decisions

July 7, 2022
Unprompted review
Rated 5 out of 5 stars

This company were recommended to us by…

This company were recommended to us by the chimney sweep and have lived up to his recommendation, being knowledgeable, reliable and have great communication skills.
We are very satisfied with our new wood burner, it was fitted quickly and cleanly, with no fuss or problems. Great service from really nice people.

July 5, 2022
Unprompted review
Rated 5 out of 5 stars

Someone reliable at last!

We had a Gazco studio one fire fitted a few years back and to be honest it has been a bit of a nightmare. We had all sorts of problems that the original fitters were unable to sort out and bit by bit the fire was gradually replaced under warranty until Gazco themselves came out to sort the issue. Needed to find someone different to do the ongoing servicing and this company has been great. They are very efficient and communicate well. As well as doing some trouble shooting for us when we had all the problems they have now serviced our fire and what a positive experience that turned out to be when compared to the original fitters. Highly recommend this company.

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Polite, friendly and efficient from making the appointment to The fire being serviced. Will definitely use again

June 15, 2022
Unprompted review
Rated 5 out of 5 stars

Pleasure to do business with this…

Pleasure to do business with this company. Gemma and Amy at HQ patient answering queries as we decided what we wanted, and organised efficiently the work. Jordan and Kai very professional, got on with the job over two days with no fuss, in and out as planned. Both fireplaces look great.

May 28, 2022
Unprompted review

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