Everything from setup to quality of work to cleanup was top notch. Somewhat involved install of gas fireplace isert that required jackhammering bricks, running new gas and electrical lines, and runni... See more
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Review summary
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Chris did a great job cleaning our Mendota fireplace insert and ensuring that it ran properly. He found a hole in the exhaust duct which was allowing cold air to come in and which extinguished the uni... See more
Mike and Xavier just cleaned my wood fireplace, and as usual FCA did an outstanding job. They were meticulous in keeping our home clean while they worked and were most efficient. Mike answered all my... See more
I specifically wanted a Mendota fireplace insert. Not too many places to purchase from in NWI. I ended up at the Fireplace Authority location in Elmhurst, IL. Jason was super helpful (and patient!... See more
Company details
Information provided by various external sources
Since 1998, we’ve been offering our Chicago area customers the very best in personalized service and outstanding workmanship. Our story began in the mid-nineties when two business partners decided to open their own chimney company to serve their local area. The business originally offered services like repairs, cleanings, and inspections with the goal of adding value and longevity to their customers homes. After listening to the unique needs of local homeowners over the years, our founders noticed a need to extend their offerings to include fireplaces and outdoor living items. Other stores at the time were not customer friendly, clean, or modern. This problem sparked the idea for Fireplace and Chimney Authority as we experience it today. If you are in the Chicago area, we invite you to visit one of our showrooms or check out our online catalog to get an idea of what you might like. Browse our Gallery for our recent makeovers and see a variety of jobs that could make your design dreams come true. In our showrooms, you can expect our professional sales consultants guide you through the process of choosing the very best items for your budget and needs. Our beautiful and bright showrooms in Lisle and Elmhurst are perfect destinations for people in the Chicago land area. Are you looking for service or maintenance of our existing fireplace rather than purchasing something new? No worries. Our wide-reaching service area covers the city of Chicago as well as the northern, western and southern suburbs. We are avidly committed to the satisfaction of our all of customers, partners and employees. Get in touch today to experience the Fireplace and Chimney Authority difference.
Our Mission
Join our Family
Because our company began with a loyalty to serving our local community, we keep transparency at the core of what do. Our primary concern is always your safety and satisfaction, just as if you were our own family. We whole-heartedly believe that every person we serve in our locations deserves nothing short of our best. Fireplace and Chimney Authority is passionate incorporating our values below into every area of our business.
Contact info
120 E. Lake St, Elmhurst, IL 60126, 1702 Ogden Ave, Lisle, IL 60532, United States
- 630-279-8500 or 630-697-6071
- sales@fireplaceandchimneyauthority.com
- fireplaceandchimneyauthority.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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The technicians were professional
The technicians were timely, efficient, knowledgeable and friendly. They painted the fireboxes and then installed the gas logs easily, replaced the batteries in the gas logs in our other fireplace and then gave us a very good overview of the new gas logs. Everything was done very neatly as well.
March 5, 2025
All’s Good
Salesperson very knowledgeable, follow up questions answered timely, product arrived early. Installers on time, considerate of house, did work efficiently and gave us necessary instructions. Follow up questions via phone timely. Good experience.
February 25, 2025
Very satisfied customer
The entire process went extremely smooth and everyone I dealt with was very friendly, professional and knowledgeable. The workmanship is outstanding. The fireplace looks amazing!
March 1, 2025
Amazing!
High quality work, very professional, clean work environment. Very happy with my experience....highly recommend!!!
February 11, 2025
Cleaned up after
The install was done professionally and when done they cleaned up
February 22, 2025
Neat and clean
February 22, 2025
Fantastic job
Very knowledgeable, clean and polite. We've used them in the past and will continue in the future.
February 22, 2025
Replace your “old” fireplace system
Really good system they placed in our home. Saved us much and very pleased.
February 13, 2025
Fireplace
My wife and I have wanted a fireplace for many years and we couldn’t be happier with the excellent work performed by Fireplace Chimney Authority. Our sales rep Cisco Sotelo was consultative and took the time to review all available options. I would also like to compliment our installers, Jake and Sean. Their quality craftsmanship and attention to detail is evident in their work. I look forward to doing further business with Fireplace Chimney Authority.
February 5, 2025
Second time in 2 years that additional…
Second time in 2 years that additional parts needed to be replaced. It took months to get first appointment and the an additional 3 months after the part was received Finally fireplace was fixed and the person that came out was professional and cleaned the wor area. Problem was with setting up the 2 service calls, winter was almost over and we were not able to use the fireplace until the end of February
December 17, 2024
Great work and reasonably priced.
February 13, 2025
This company is THE BEST
This company is THE BEST! They are experienced, knowledgeable, and reasonably priced. They were happy to send a technician wearing a respirator, as I am immunocompromised. He did an excellent job and was very personable. The entire experience with The Fireplace and Chimney Authority was delightful, from my initial call to them, through the completion of the job. I would never even consider using any other fireplace company.
August 7, 2024
Disappointed and still waiting to have it fixed …
I really enjoyed our interactions from the get go with the contact at the F&CA. Knowledgeable, funny, knew what I needed— what’s not to like? The install job wasn’t initiated correctly. We have a double sided fireplace and wires are exposed all over the backside - which is our LR. I called and they said they would fix it— planned to bring extra coal/rock to build it up and then order a box to go around the wires to conceal it and make it look more realistic. Our install was just over a month ago and still haven’t come back to fix this. They also decided to order a larger grate for the wood because our fireplace is larger than initially thought , but didn’t order a larger pan to go under neath the grate. So they brought the wrong size pan and larger grate and it looks very faux- very unrealistic. We spent 2k on this supposed upgrade and it’s def not an improvement and I’m still waiting to have them come out and fix these three things. I would not recommend. Btw i’ve never written a neg review before until now.
January 21, 2025
The tech came to clean our Mendota…
The tech came to clean our Mendota fireplace insert. He worked efficiently and left no mess. It was like he was never here but our fireplace is working more effectively.
February 6, 2025
The technician was on time
The technician was on time, very thorough in cleaning and inspecting the fireplace. Answered all question that I had.
January 17, 2025
What a great experience
What a great experience, especially working with Oz. He walked us through all of the options that made sense for us, shared critical safety information that we were unaware of, and led us to a new fireplace that we just love! Everyone we worked with was professional and customer focused. I highly recommend this company and if Oz is available don't miss the chance to work with him.
February 7, 2025
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