Everything from setup to quality of work to cleanup was top notch. Somewhat involved install of gas fireplace isert that required jackhammering bricks, running new gas and electrical lines, and runni... See more
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Review summary
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Chris did a great job cleaning our Mendota fireplace insert and ensuring that it ran properly. He found a hole in the exhaust duct which was allowing cold air to come in and which extinguished the uni... See more
Mike and Xavier just cleaned my wood fireplace, and as usual FCA did an outstanding job. They were meticulous in keeping our home clean while they worked and were most efficient. Mike answered all my... See more
I specifically wanted a Mendota fireplace insert. Not too many places to purchase from in NWI. I ended up at the Fireplace Authority location in Elmhurst, IL. Jason was super helpful (and patient!... See more
Company details
Information provided by various external sources
Since 1998, we’ve been offering our Chicago area customers the very best in personalized service and outstanding workmanship. Our story began in the mid-nineties when two business partners decided to open their own chimney company to serve their local area. The business originally offered services like repairs, cleanings, and inspections with the goal of adding value and longevity to their customers homes. After listening to the unique needs of local homeowners over the years, our founders noticed a need to extend their offerings to include fireplaces and outdoor living items. Other stores at the time were not customer friendly, clean, or modern. This problem sparked the idea for Fireplace and Chimney Authority as we experience it today. If you are in the Chicago area, we invite you to visit one of our showrooms or check out our online catalog to get an idea of what you might like. Browse our Gallery for our recent makeovers and see a variety of jobs that could make your design dreams come true. In our showrooms, you can expect our professional sales consultants guide you through the process of choosing the very best items for your budget and needs. Our beautiful and bright showrooms in Lisle and Elmhurst are perfect destinations for people in the Chicago land area. Are you looking for service or maintenance of our existing fireplace rather than purchasing something new? No worries. Our wide-reaching service area covers the city of Chicago as well as the northern, western and southern suburbs. We are avidly committed to the satisfaction of our all of customers, partners and employees. Get in touch today to experience the Fireplace and Chimney Authority difference.
Our Mission
Join our Family
Because our company began with a loyalty to serving our local community, we keep transparency at the core of what do. Our primary concern is always your safety and satisfaction, just as if you were our own family. We whole-heartedly believe that every person we serve in our locations deserves nothing short of our best. Fireplace and Chimney Authority is passionate incorporating our values below into every area of our business.
Contact info
120 E. Lake St, Elmhurst, IL 60126, 1702 Ogden Ave, Lisle, IL 60532, United States
- 630-279-8500 or 630-697-6071
- sales@fireplaceandchimneyauthority.com
- fireplaceandchimneyauthority.com
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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Gas leak following repair service. The company had to come out the next day to fix.
The technician repaired a valve that he discovered was faulty on a previous visit to clean my fireplace. That evening I noticed an odor in the area of the fireplace. I wasn't sure if it was the result of it not having been used in some time. The next morning, I still smelled the odor and became concerned, so I open the windows and patio door. I called the company, and they were able to send a technician later that morning. He tested for a gas leak and discovered a connection made during the previous day's repair was askew and there was a leak. He was able to fix the issue quickly and I have had no problems since. The only reason this is not a one-star review is that the company responded quickly to repair the faulty installation. Both technicians were polite and kept the area clean, but this error could have led to tragic consequences.
May 13, 2025
I would recommend going elsewhere
I would recommend going elsewhere. After giving an estimate, we hired to replace a gas log valve and install a new remote control to en existing gas log set. After attempting to remedy a malfunctioning setup a couple of times they will not return to rectify nor discuss refundig a portion of monies paid. Disappointing.
February 1, 2025
Unprompted review
Reply from The Fireplace & Chimney Authority
Dear Mr. Plunkett,
FPCA takes our customer service extremely seriously. To that end, your review prompted a significant look at the situation as it played out.
To recap:
1/17: We arrived for a service call with the complaint that the "starter is difficult to use". Our technician serviced the unit which included cleaning off an extremely soot covered log set, rearranging the logs back to spec for better results, new sand, and new embers. Based on your request, the technician also recommended a different valve.
1/25: A technician arrived to replace the existing valve.
2/4: Technician arrived to adjust the pilot based on your complain that it was "too loud". Pilot was adjusted at no charge.
2/21: Technician arrived after receiving complaint that the unit made a popping sound after a couple of minutes and goes out. To accommodate the customer, technician replaced the brand new valve system.
3/11: Technician arrived to adjust logs since they "did not look as good as before the new valve". Sand and embers were added and customers custom grate was replaced as courtesy. Technician also adjusted the log set in the bedroom at the customers request "to look more like the downstairs fireplace". All were done at no charge.
Throughout this time period, you called and e-mailed several times with similar complaints about the pilot going out and or it being too loud. Eventually, it was explained that it could not be both ways and that that is why we don't adjust the pilot, i.e. the pilot is more likely to go out.
6/3: The last communication was that the remote was not working properly, and you wanted a refund for half the cost to change out the valve and that he would go somewhere else. After attempting to ascertain if you had changed the batteries, we received back an e-mail that you had. You ended the e-mail with "no worries, I moved on with another installer".
Throughout this process, we feel that we have done above and beyond the normal service up to and including multiple visits at no charge for issues caused by your requests. If you have found another service team, we wish you well. If you would prefer, you are welcome to give us a call at 630-279-8500 and ask to speak to our General Manager regarding this situation. He will get back to you promptly.
Sincerely,
The Fireplace & Chimney Authority Team
Great installation crew and personnel…
Great installation crew and personnel at the store
April 29, 2025
Excellent experience start to finish
Great help in showing us options and installation was smooth and professional.
May 10, 2025
Excellent advise and excellent execution
April 24, 2025
Great Company
Thru the years, I have used The Fireplace and Chimney Authority to convert my gas fireplace to remote controlled, wonderful service, everything works great, no worries about guessing about gas valves etc. also, to clean and inspect. Great customer service, the techs are kind and patient. Highly recommend.
April 19, 2025
Don’t hesitate!
The customer service was outstanding! The product was even better! I am in love with my fireplace and the door. I’ve used it every day since it was installed. I highly recommend working with this company.
April 11, 2025
Great products and great personnel to…
Great products and great personnel to work with. Highly recommend.
April 8, 2025
John and Mike were professional in the…
John and Mike were professional in the execution and presentation of the installation of a new chimney liner. John removed old ceramic to replace with an insulated liner. John answered all my questions and we are looking forward to using our up to code fireplace!!
April 17, 2025
Unprompted review
The representative was on time…
The representative was on time diagnosed the issue and had the part in his truck. He checked the whole system made sure all was working properly cleaned the unit when he was finished. Very pleased.
April 3, 2025
Love the new look of our fireplace!
Very efficient and neat. Our new fireplace insert and hearth look great! It really updates our fireplace like we wanted and looks sharp!
April 1, 2025
Their prices are comparable to others I…
Their prices are comparable to others I received quotes from but the service and communication was much better. I would recommend using them. I had a chimney liner installed and they also did some work on the flashing around my chimney. The service technicians were very respectful and trustworthy and cleaned up thoroughly. Excellent!
March 15, 2025
The service person was delightful
The service person was delightful, did a great job, cleaned up the work area, and did a very complete servicing of our gas fireplace
March 15, 2025
Everything was wrong!
Everything that could have went wrong, did go wrong. From start to finish, not one thing went right, and the company took no responsibility. The ordering process took two months, then came in without screen, they blamed that on someone else, then screen didn't fit the custom front that they measured. 4 months later and were still waiting on it to be finished. No offer of discount for all our trouble, never will use again!! It's bad when the installers bash the "Manager" R.J. hopefully you have learned a few things from this.
December 5, 2024
We love the results of our updated…
We love the results of our updated fireplace. Everything was completed promptly according to what we were told. Thank you!
February 28, 2025
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