I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... See more
Company replied
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See what reviewers are saying
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... See more
Company replied
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... See more
Company replied
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... See more
Company replied
Company details
Written by the company
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Contact info
2810 Stoner Court, 52317, North Liberty, United States
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4.1
Great
987 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don't waisted your time here
Don't waisted your time here. I ordered what I needed and paid for very expensive overnight shipping. Fireplaces Direct calls me back later saying the input the wrong address and ask me to verify it. It's funny they have my address and ship to address with is correct, yet 4 1/2 days later I'm wondering if it will even show up today. This is the second ti.e I will cancel an order on these guys because a product doesn't show up in a reasonable amount of time.
March 8, 2024
Reply from FireplacesDirect
Good morning Morgan,
Thank you for the feedback. Unfortunately we only show 1 order from you and it is this one that you are leaving a review for. We do not have any previous orders from you. When we placed this order for you and processed it, we were notified by FedEx that the address that we were provided by you was pulling up in their system as an incorrect address. Which is why we reached out to you, to verify the address. We then let FedEx know that the address that was provided to them was in fact correct. We appreciate your quick response in letting us know the address was correct, and unfortunately we cannot be held responsible for operational delays with carriers due to address inquiries. Please let us know if there is anything more that we can assist you with.
Best,
Vince
FireplacesDirect
Easy order!
Easy order!
Ordering was quick and easy and it arrived fast and in good shape.
March 5, 2024
Reply from FireplacesDirect
Hello Michael,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello William,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
They know what they're doing and had…
They know what they're doing and had what I needed.
February 20, 2024
Reply from FireplacesDirect
Hello Henry,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great product yet poor customer service
Great product, poor customer service over the phone.
February 20, 2024
Reply from FireplacesDirect
Hey Michael,
Thank you for the feedback and we apologize for the inconvenience. Unfortunately we do not show any call records of any of our customer service reps talking to you in regards to your order. Please let us know if there is anything more we can do to help.
Best,
Vince
FireplacesDirect
Reply from FireplacesDirect
Hello Nathan,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Quick search to find the part I needed
Quick search to find the part I needed. Reasonable price and shipped quickly.
March 6, 2024
Reply from FireplacesDirect
Hello Timothy,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello John,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
We bought 2 units
We bought 2 units. The first one didn't work said it needed a part after lots of time on the phone. Couldn't get help so I purchased a second one, the same part number, just to get my customer satisfied and it came without a remote hookup. The 1st one was missing the remote by the way and 1 just ordered one. So I called to get everything returned and was told they won't return anything that has been hooked up. How do you know if it works unless you hook it up? Not a good policy.
February 13, 2024
Reply from FireplacesDirect
Good afternoon Karyn,
Hey Karyn,
Thank you for the feedback. There is only 1 purchase that was made with our company and that is for 1 gas log set. Unfortunately anything that uses gas cannot be returned once it is installed. That is the policy that is stated on our website, all returns have to be within 30 days and in new unused condition. Please let us know if there is anything else we can assist with.
Best,
Vince
FireplacesDirect
It was easy to order and arrived in a…
It was easy to order and arrived in a reasonable amount of time. However, one of the logs arrived broken.
February 27, 2024
Reply from FireplacesDirect
Hello Paula,
Thank you for your review. Our apologies that a log was broken in transit; please call us at 319-320-4135 or email us at sales@spotix.com so that we may take care of that for you. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
22 Year Old Gas Fireplace, Repaired :-)
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear. Arrive 6 days ahead of estimate. Within a week fireplace is working with a better pilot than before. I was able to re-use pan & logs. Outstanding provider. Thank-you.
February 27, 2024
Reply from FireplacesDirect
Hello Brian,
Thank you for your review. We're so happy to hear that you're pleased with our service and that we had just what you needed, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Originally had issues with my gas log…
Originally had issues with my gas log set remote not working. Kyle was very helpful in getting my issue resolved in a timely manner!! I would highly recommend Fireplaces Direct to anyone who may be interested in fireplace related projects! Great service and fast shipping, reasonable prices.
February 12, 2024
Reply from FireplacesDirect
Hello Gary,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Kyle!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Peter,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future.
Best,
Fireplaces Direct/Spotix Customer Solutions
Honest
Honest, Helpful, Answered all questions, gave advice. And shipping was timely and I love the fireplace
February 15, 2024
Reply from FireplacesDirect
Hello Cindy,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Steve,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
The staff are pleasant to work with and…
The staff are pleasant to work with and very helpful
February 23, 2024
Reply from FireplacesDirect
Hello Robert,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Not so hot
First, I waited 7 weeks to receive this item. Second, I had to reach out 3 times to find out what was up with my order as I had no receipt of communication. Third, once i finally received the order, I was extremely disappointed to find this was just a sculpture, not an electric display as this was marketed. I sent it back. I am even more disappointed that I had to pay for return shipping
February 6, 2024
Reply from FireplacesDirect
Good morning Sooo-z,
Thank you for the feedback, and we do apologize for the delay from the manufacturer on this item. Our website does state that this is for the accessory log kit only, it is not marketed as a full fireplace. Because of the delay of this item, when you notified us that you wanted to return the item we agreed to only charge return shipping. Our policy also clearly states that we do deduct shipping charges for outbound and return shipping if the the reason for a return is not due to a fault by our company. Please let us know if there is anything more we can assist you with.
Best,
Vince
FireplacesDirect
Great customer service
Great customer service! Electric fireplace was very well packaged. Delivered in a timely manner!
February 19, 2024
Reply from FireplacesDirect
Hello Joe,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Carl,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Torsten,
Thank you for your review. Please email or call us, and we will help you get the part you need. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
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