I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... See more
Company replied
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See what reviewers are saying
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... See more
Company replied
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... See more
Company replied
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... See more
Company replied
Company details
Written by the company
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Contact info
2810 Stoner Court, 52317, North Liberty, United States
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4.1
Great
987 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FireplacesDirect
Hello Jeremy,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future, and we appreciate your recommendations.
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello Paul,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I found the website easy to use and…
I found the website easy to use and found what I was looking for.
February 16, 2024
Reply from FireplacesDirect
Hello Gary,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Best order
It has been great to order product I needed for my pellet stove. I’d recommend to my friend to order from this company. Thanks for the great service.
February 16, 2024
Reply from FireplacesDirect
Hello David,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
RedStone 30” fireplace insert
Easy ordering process and very fast shipping. Received the merchandise only 3 or 4 days after placing order. Installation instructions were very clear. Fireplace looks great after installation, especially with the 5” border kit. Very happy with the service and the performance of the unit so far.
February 15, 2024
Reply from FireplacesDirect
Hello Don,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Always a great experience
February 13, 2024
Reply from FireplacesDirect
Hello Christopher,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Very helpful customer service
Very helpful customer service - directed me to the correct item.
February 14, 2024
Reply from FireplacesDirect
Hello Michael,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Agent I talked to found the item I…
Agent I talked to found the item I needed.Agent toll me the price and how long it would take to get to me .
February 14, 2024
Reply from FireplacesDirect
Hello Raul,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
You all have been promising
You all have been promising. A fireplace to be delivered since December. It's the middle of February and no propane insert fireplace that was prepaid for that has been promised for three different deliveries and has never showed up and now has been promised for a fourth delivery
February 14, 2024
Reply from FireplacesDirect
Good morning Shannon,
Thank you for the feedback. Unfortunately this order had items that were on a manufacturers backorder due to a delay in their production of those items. We do apologize for that inconvenience and delay. We did communicate this with you each time we received a delay or update from the manufacturer. No deliveries were ever promised as they were only updates of when the items were expected to be out of production from the manufacturer. We cannot promise delivery of items that have not shipped. We did keep in close contact with you as of late to keep you most up to date with this order as it as you needed it to ship by a certain date. When we emailed the last two times in regards to the order and shipment, we never received a reply on how you wanted to proceed. We did send you an email on 2/13 letting you know that the order had shipped, and it appears it will be at your local terminal on 2/16. This will require a delivery appointment and the carrier will call you to schedule that once it is at their terminal. They will be calling the number we have on file for your order.
Please let us know if there is anything else that we can assist with.
Best,
Vince
FireplacesDirect
Great 👍 thanks for the fast service.
February 8, 2024
Reply from FireplacesDirect
Hello David,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
User Friendly Site
Site was easy to navigate. Description of products were clear & easy to follow.
Check out was simple & easy also.
February 10, 2024
Reply from FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our website and service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Haven’t received the item yet😩
February 6, 2024
Reply from FireplacesDirect
Good morning,
Thank you for reaching out. Your item is still in transit to you with USPS.
Best,
Vince
FireplaceDirect
Reply from FireplacesDirect
Hello John,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Tom!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great experience
When we order from Fireplaces Direct we received fire place damaged and when contact staff was very nice and helpful. They took care the problem right away and i got my replacement within a week.
Highly recommended.
February 9, 2024
Reply from FireplacesDirect
Hello Carl,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Great customer service
Ordered and it came in damaged
They reordered and it arrived fine
They were very good to work with
January 23, 2024
Reply from FireplacesDirect
Hi Craig,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Very helpful & knew exactly what I was…
Very helpful & knew exactly what I was looking for plus add one!
February 8, 2024
Reply from FireplacesDirect
Hello Katie,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Beautiful Ceramic Logs!
I received my order faster than I thought I would! The picture on the website was a good replica of what I received. They have such a great selection of styles too! I think the embers were way to expensive. If I had to do it over again, I would get the embers and lava rocks at Home Depot or Lowes.
January 25, 2024
Reply from FireplacesDirect
Hello Rozanne,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Fireplace Support
I called in and the sales person help steer me through the site and order the exact items I was looking for.
January 20, 2024
Reply from FireplacesDirect
Hello Jack,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Customer service specialist was…
Customer service specialist was extremely knowledgeable and answered all my questions
February 6, 2024
Reply from FireplacesDirect
Hello Rusty,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Love the 42” wood burning fireplace !
Love the 42” wood burning fireplace !! Very good service & very fast shipping!!! I just ordered all the accessories!
January 19, 2024
Reply from FireplacesDirect
Hi Camelia,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
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