I invested $4,700 in a wood-burning stove, expecting a high-quality product. Instead, it arrived rusted and looking like it had already been used. I reached out to the company hoping they would s... See more
Company replied
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See what reviewers are saying
Working with a gas fireplace, 22 years old, thanks to the photos posted on your website, I was able locate the Copreci 72PKNQM which is an exact match to my needs. Instructions with part were clear.... See more
Company replied
This guy knows what he's doing! The fireplace in my new house was very much not up to code, and he fixed/replaced the damaged bits inside and out, and even resurfaced the interior so it looks fantasti... See more
Company replied
Yesterday when I called my wait time for a sales representative was less than 45 seconds. When Nick got on the line he was very helpful in answering questions that I had after viewing the website,... See more
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Company details
Written by the company
We're glad you're here, because we wouldn't get to work for this great company without you. What makes us so great, you ask? We work hard. Our team has decades of hearth, patio, and barbecue experience. We know our products inside and out, and we use this knowledge to better serve you. When you call, one of the smiling faces below will answer the phone and help you to the best of their abilities every time. We do our best to ensure you're happy with every purchase. We play hard. We've been one of the fastest growing companies in the Eastern Iowa Corridor for several years running. We were also named one of the "Coolest Places to Work" by a local business journal. It's no accident — lunch cookouts, a casual atmosphere, and a truly awesome team of people make us a unique group. Satisfied team members create satisfied customers.
Contact info
2810 Stoner Court, 52317, North Liberty, United States
- 877.374.2070
- sales@spotix.com
- fireplacesdirect.com
4.1
Great
987 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Shipping was ridiculously fast
Shipping was ridiculously fast. Fireplace arrived in good condition and well packaged. I'd buy from them again, it was easy.
February 1, 2024
Reply from FireplacesDirect
Hello William,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We'd love to work with you again in the future.
Best,
Fireplaces Direct/Spotix Customer Solutions
Ordered on 17 Jan 2023 and still have…
Ordered on 17 Jan 2024 and still have not received this item.
January 17, 2024
Reply from FireplacesDirect
Hey Rick,
Thank you for the feedback. This order was placed in 2024, not 2023. It appears that USPS also lost this package. Please see the email that we sent you this morning in regards to your no cost replacement order. Email would have come from sales@spotix.com.
Best,
Vince
FireplacesDirect
Good customer service
January 26, 2024
Reply from FireplacesDirect
Hello Paul,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Fireplace Remote Controls/Spotix Customer Solutions
Great selection and awesome support…
Great selection and awesome support team that work there.
January 16, 2024
Reply from FireplacesDirect
Hi Paul,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
We still haven’t recieved our fireplace…
We still haven’t recieved our fireplace and ordered it 1/15/24. Very displeased
January 16, 2024
Reply from FireplacesDirect
Good morning Lara,
Thank you for the feedback. We did send you an email this morning letting you know that the reason for the delay in this shipment was due to inclement weather that has happened in the Midwest. When freight carriers get bogged down with freight coming in, and then unable to send it back out, it takes time to get things back in order and organized so the freight goes out to the right place. You should be receiving a call from your terminal today to update you that the shipment will be delivered to you on Monday, and be able to schedule that delivery with them. Please let us know if there is anything more we can assist you with.
Best,
Vince
FireplacesDirect
Bought this last heating year
Bought this last heating year. Seems I turn stove up to 5 and this piece overheats.
Fan tripped limit switch by morning. When restarted, fan was making noise at higher heat setting. Keeping it under 4. It's a pity that half of the heat options break the stove.
January 14, 2024
Reply from FireplacesDirect
Good morning Rick,
Thank you for the feedback, please give one of our product specialists a call to assist in troubleshooting this with you. We can be reached at 319-320-4135 or emailed at sales@spotix.com.
Best,
FireplacesDirect
Vince
Reply from FireplacesDirect
Hello Jarrett,
Thank you for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
way off on lead time
way off on lead time. Also asking for experience and still don't have product.
January 30, 2024
Reply from FireplacesDirect
Hello David,
Thank you for the feedback, unfortunately we were not made aware of the manufacturers backorder of this item when the order was placed. We apologize for the inconvenience on that issue. We tried keeping you as up to date as we could with emails from our supplier after we were made aware of the backorder from the manufacturer. The order has shipped and we sent you a shipping confirmation email on 1/30. Again, we are very sorry for the delay, we try and keep our customers aware of delays like this as soon as we possibly can. Please let us know if there is anything more that we can assist with.
Best,
Vince
FireplacesDirect
The fireplace spark guard was delivered quickly, but poorly assembled.
The fireplace spark guard was delivered quickly, which was great. But it arrived poorly assembled, with one of its three panels partially detached. The screws had been cross-threaded during assembly. One of the three panels remains loose, I believe the thread is too damaged to be easily tightenable.
January 12, 2024
Reply from FireplacesDirect
Good morning James,
Thank you for the feedback and we are sorry to hear about the state in which the item arrived to you. We have sent you an email requesting photos of the item in its current state, and once we receive the information back we can look into options in assisting for you. If this was damaged in transit, we only have a short window of being able to file that with the carrier. Please do reply to our email so that we can assist anyway that we possibly can.
Best,
Vince
FireplacesDirect
Resourceful information to help me…
Resourceful information to help me select the proper part. Part delivered in a timely way.
January 9, 2024
Reply from FireplacesDirect
Hi,
Thanks for your review. We're happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Reply from FireplacesDirect
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Excellent customer service
Customer service rep saved me a bunch of money, and item shipped immediately. I'm very pleased!
January 22, 2024
Reply from FireplacesDirect
Hello Mary Lynn,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I'm pleased with the website
I'm pleased with the website. Easy to maneuver and easy to order. Have not received my order as of yet, when I do I will update my opinion. Received 1/2 of my order 1/26/2024 hopefully remainder will be arriving today?
January 22, 2024
Reply from FireplacesDirect
Hello Ricky,
Thank you for your review. We're so happy to hear that you're pleased with our website and service (Your order should be delivered to you tomorrow), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Timely shipment and well packaged.
January 18, 2024
Reply from FireplacesDirect
Hello Carl,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
it was easy to order
it was easy to order. I can't give it a 5-star because I have not yet received my merchandise, but I'm guessing it'll come promptly. Processing of my order is timely ... it has shipped within 2-3 days of my ordering.
January 20, 2024
Reply from FireplacesDirect
Hello Lois,
Thank you for your review regarding our service. Your order was placed 1/21, we shipped it 1/22, and it is out for delivery 1/24. Thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
Very responsive
Very responsive. Had the incorrect address and they email to correct mistake. No logs broken in shipping
January 4, 2024
Reply from FireplacesDirect
Hi Korey,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I received my order 2 days later
I received my order 2 days later. I haven’t installed it yet but will let you know. The only negative is the usability of the web site. I had to use my google search engine to find what I needed. Your actual service site wouldn’t go to what I needed.
January 16, 2024
Reply from FireplacesDirect
Hello Kimberly,
Thank you for your review. We're sorry that there were challenges with our website. If we are privileged to work with you again in the future, please know that our product specialists are here to assist. Thank you for being our customer.
Best,
Fireplaces Direct/Spotix Customer Solutions
Such helpful and knowledgeable people
Such helpful and knowledgeable people. This is my second order with them, and could not be any happier.
January 19, 2024
Reply from FireplacesDirect
Hello Benjamin,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We would love to work with you more in the future.
Best,
Fireplaces Direct/Spotix Customer Solutions
The sales rep was knowledgeable and…
The sales rep was knowledgeable and very helpful with selecting the right burner.
January 18, 2024
Reply from FireplacesDirect
Hello Al ,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
I was able to reach someone quickly that could help.
I appreciate most of all that when I called that I was able to speak to someone that speaks English as a primary language! Second , Alex was knowledgeable and helpful with a suggestion that I might like a simpler remote. He was patient and answered my questions.
January 16, 2024
Reply from FireplacesDirect
Hello Helen,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Alex!), and we thank you for being our customer!
Best,
Fireplaces Direct/Spotix Customer Solutions
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