FireSealsDirect Reviews 2,828

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the company for its excellent products, often highlighting their quality, competitive pricing, and wide range of availability. Many people appreciate the fast and reliable delivery service, noting that orders often arrive quickly and as expected. The customer service is also consistently described as helpful and efficient, with many consumers commending the ease of ordering and the clear communication throughout the process. However, some customers also noted issues with the delivery service, mentioning instances where items were delayed, did not arrive on the scheduled day, or were handled by inflexible delivery companies. A few other people also felt that the return policy was poor or that some products were overpriced.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency, with... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the good quality,... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and helpful service,... See more

Order

Clients share positive opinions on order. Many customers praise the straightforward and easy ordering... See more

Price

Customers consistently note positive experiences with price, often describing products as competitively,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 45 lengths of 10mm Intumescent strip. Delivered within 2 days. Product appears good quality and easy to cut to length using “stanley blade” snips. Lets hope it is never tested…! Overall a grea... See more

Company replied

Rated 5 out of 5 stars

Good products at good prices. Delivered quickly and as ordered. Also the suggested products, appeared focused and directed me to a second product (Fire sealant) which complemented my intended purcha... See more

Company replied

Rated 5 out of 5 stars

I ordered the intumescent seals to match those that had already been installed (by others). I had a few issues before finding the Fire Seals Direct web site, it’s was easy to use and the items came th... See more

Company replied

Rated 5 out of 5 stars

I have bought several different products in the last twelve months And Fire Seals have been helpful, considerate and super efficient posting the goods There range of fire protection goods covers... See more

Company replied



Company details

  1. Fire Protection System Supplier
  2. Construction Equipment Supplier
  3. Fire Protection Equipment Supplier
  4. Fire Protection Service

Fire Seals Direct

Written by the company

Your Trusted Supplier of Fire Door & Fire Stopping Products
With over 40 years of fire safety experience, we serve fire door installers and firestopping contractors across the UK through our vast portfolio of passive fire protection products from well-known and trusted brands. Choose Fire Seals Direct for a seamless online customer experience, large stock holding and range available the next working day, and technical expertise and advice from our trusted Customer Care team.

Our Shipping Promise

Next Working Day Delivery Before 4pm

Receive your order the next working day if you place your order before 4pm and choose next day delivery at the checkout.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

floor aluminium joining strip

The floor aluminium joining metal strip, After removing patio doors, Where an extension was built the laminated floor needed a joint cover as you cannot buy a 2.1cm long cover anywhere but FIRE SEALS DIRECT - Very Happy ,

January 16, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that we were able to supply the exact product required.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day and weekend.

Richard

Rated 5 out of 5 stars

Wide range of products we use

Wide range of products we use, priced well and competitive,
Fast shipping and UK based call centre with excellent updates on delivery items... What more could you ask for...

January 16, 2026
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Reply from FireSealsDirect

Good morning,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the products, pricing and service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day and weekend.

Richard

Rated 5 out of 5 stars

Great delivery time

January 15, 2026
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Reply from FireSealsDirect

Good afternoon Guy,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day

Richard

Rated 5 out of 5 stars

Top company good working knowledge

I have bought several different products in the last twelve months
And Fire Seals have been helpful, considerate and super efficient posting the goods
There range of fire protection goods covers everything a builder or DIY could need
Top company

January 21, 2026
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Reply from FireSealsDirect

Good morning,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the products and service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day

Richard

Rated 5 out of 5 stars
FireSealsDirect logo

Reply from FireSealsDirect

Good morning,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the products and service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day

Richard

Rated 5 out of 5 stars

Excellent selection of products at…

Excellent selection of products at competitive prices. Speedy service.

January 20, 2026
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Reply from FireSealsDirect

Good afternoon Alan,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the products and prices we offer and the quick delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely afternoon

Amy

Rated 5 out of 5 stars

Goods delivered on time

Goodd were delivered as instructed
Items are as advertised and best price

January 13, 2026
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Reply from FireSealsDirect

Good afternoon Charanjit,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely afternoon and evening.

Richard

Rated 5 out of 5 stars

Flawless

2nd order I have made, totally flawless with early next day delivery.

January 14, 2026
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Reply from FireSealsDirect

Good afternoon Carl,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely afternoon and evening.

Richard

Rated 5 out of 5 stars

Fast friendly service .

Excellent advice given to me for the product I required, Fast delivery, Polite and friendly service , will definitely use again.

January 12, 2026
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Reply from FireSealsDirect

Good afternoon Paul,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely afternoon and evening.

Richard

Rated 5 out of 5 stars

Excellent service

Ordered 10mm cold smoke seals and door closers.
Fast delivery and excellent service

January 13, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning,

Thank you so much for taking the time to leave us a 5* review.

This is great feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Brilliant company & brilliant service

Brilliant company & brilliant service. Thank you so much! Absolutely amazing.👍

January 19, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning,

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Fast delivery 🚚 arrived next day great…

Fast delivery 🚚 arrived next day great service and quality product

January 15, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning, hope you had a lovely weekend

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

items are as described and delivered on…

items are as described and delivered on time. very happy with this service.

January 9, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Jim, hope you had a lovely weekend

Thank you so much for taking the time to leave us a 5* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order and the service we have provided.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 4 out of 5 stars

The article was delivered

The article was delivered. I haven't yet fitted it.

January 14, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning, hope you had a lovely weekend

Thank you so much for taking the time to leave us a 4* review.

This is fantastic feedback, and I am really pleased to hear that you are happy with the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 5 out of 5 stars

Fire silicone

Great price and quick delivery
Excellent all round

January 13, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Lee.

Thank you so much for taking the time to leave us a 5* review!

This is fantastic feedback, and I am really pleased to hear that you are happy with the prices we offer and the quick delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

Rated 5 out of 5 stars

Professional service and everything I…

Professional service and everything I need to complete the project I was tasked with.

January 12, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Neil.

Thank you so much for taking the time to leave us a 5* review!

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

Rated 5 out of 5 stars

Great service

Processed quickly. A bit of a hiccup with the delivery but that was down to the delivery company.

Fire seals were very helpful and sent out a duplicate order.

Definitely would use again.

January 12, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Catherine.

Thank you so much for taking the time to leave us a 5* review!

This is fantastic feedback, and I am really pleased to hear that we were able to resolve the issue with the delivery and get another order out to you quickly.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

Rated 5 out of 5 stars

Great company to buy from

Great company to buy from. Fast delivery and always the right order.

January 6, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good morning Paul.

Thank you so much for taking the time to leave us a 5* review!

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Amy

Rated 5 out of 5 stars

Quick deliver

Quick deliver

January 6, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Emilian, hope you had a lovely weekend.

Thank you so much for taking the time to leave us a 5* review!

This is fantastic feedback, and I am really pleased to hear that you are happy with the service we provide and the delivery of your order.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

Rated 3 out of 5 stars

Failed Delivery

The service from Fire Seals Direct was good as usual. However, on this occasion it was let down by the delivery company who failed to deliver 3 times.

Fire Seals Direct did sort the issue by using a different delivery service.

January 8, 2026
FireSealsDirect logo

Reply from FireSealsDirect

Good afternoon Peter, hope you had a nice weekend.

Thank you so much for taking the time to leave us a review.

Our apologies on this, we had several orders impacted by the storm at the end of the other week, which delayed this order and I can see a replacement was arranged for you.

Your feedback is greatly appreciated, and it really does help us to continually develop our services and products.

We look forward to our continued working together and feel free to reach out with any queries you may have, always happy to help.

Have a lovely day.

Richard

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