Great service , order arrived two days after order , and especially happy with the delivery driver who saw my house is off car park and using a wheelie truck brought pallet down to side of house ! Mor... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery driver went out of his way to make the delivery as easy as possible for us. We live on a narrow road and yet he managed to get the truck into our driveway which is a lot harder than it so... See more
Company replied
Great service and product. Slight supply issues but was sorted within a day and logs arrived within 3 days of ordering. Company kept me informed all through the process. Would highly recommend and wil... See more
Company replied
I've received fantastic customer service from Firewood Direct. I dealt with Kornel who was very curtious and dealt with all my info gathering questions very professionally. Both my deliveries were o... See more
Company replied
Company details
Written by the company
Firewood Direct is Ireland’s dedicated supplier of premium kiln-dried firewood, delivering high-quality hardwood logs directly to homes and businesses nationwide. We focus on providing clean-burning, efficient, and reliable firewood that customers can depend on. Every product we offer is properly dried (<15% moisture), sustainably sourced, and carefully prepared to ensure excellent performance in fireplaces, stoves, fire pits, and wood-burning appliances. Our mission is simple: make premium firewood accessible, consistent, and hassle-free. We offer easy online ordering and nationwide delivery, while being committed to a smooth experience from start to finish. We take quality seriously - each batch of firewood is processed to achieve ideal moisture levels, giving you hotter, cleaner, and longer-lasting burns with minimal smoke and ash. At Firewood Direct, customer satisfaction is at the core of our business. We believe in clear communication, honest service, and dependable delivery. Whether you’re heating your home daily, keeping a holiday cottage warm, or enjoying occasional fires with friends and family, we provide a product you can trust. We continue to grow thanks to our loyal customers and their feedback. Your reviews help us improve, innovate, and maintain the highest standards in Ireland’s firewood market. Firewood Direct - premium heat, delivered to your door.
Contact info
4.8
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Firewood Direct
Thanks Wayne! Glad it was smooth from start to finish. Appreciate the kind words!
Efficient wood supplier
The most efficient wood supplier we have used so far. The wood itself looks very good quality and was well packaged. The even include a good sized pack of kindling in the crate.
June 18, 2026
Reply from Firewood Direct
Thanks for the great review! Glad we're topping the list for you. The kindling is there so you're ready to go from the moment the crate arrives. Appreciate the support!
Crate put away safely & tidly in garage…
Crate put away safely & tidly in garage when I wasn't home to accept delivery
June 12, 2026
Reply from Firewood Direct
Thanks Eilish! Glad the driver took care of everything while you were out. Appreciate the review!
Very positive experience
Ordered on Wednesday, delivered on Friday. Given that the standard create is smaller that i have experienced the price comparable to weight is very similar. The quality of the Oak is excellent as expected. I had not been expecting the delivery, which is a minor gripe, I was at home luckily. The delivery driver was professional and accommodating . Overall this has been a very positive experience dealing with this company for the first time. Definitely will not be the last... Oh and the addition of a bag of kindling and a good quality shopping bag was an excellent unexpected surprise
June 12, 2026
Unprompted review
Reply from Firewood Direct
Thanks for the detailed review! Glad the oak quality hit the mark and the driver looked after you well. We hear you on the delivery heads-up, that’s something we’re working on. Nice to know the kindling and bag were a welcome surprise too. Looking forward to the next order!
Friendly chat and prompt delivery.
May 11, 2026
Reply from Firewood Direct
Thanks Neil! Glad the chat and delivery were both on point. Appreciate the review!
Reply from Firewood Direct
Thanks Bart! Glad the delivery was quick. Appreciate you taking the time to review!
Excellent service
Excellent service, delivery made two days after the order was made. I had a follow up enquiry and they back to me within an hour with the answer. Really impressed with the service, and the price was very competitive also.
May 24, 2026
Reply from Firewood Direct
Thanks Fergus! Great to hear we got back to you quickly on the follow-up. That's the kind of service we want every customer to have. Appreciate the kind words!
Excellent service order was delivered…
Excellent service order was delivered in a few days 👍👍
May 20, 2026
Reply from Firewood Direct
Thanks Pat! Glad the delivery was quick and easy. Appreciate the review!
Good quality dry beechwood
Good quality dry beechwood, prompt delivery. Will order again.
May 6, 2026
Reply from Firewood Direct
Thanks Tobias! Glad you're happy with the beech. We'll be here for the next order!
Reply from Firewood Direct
Thanks Ron! Glad you're happy with the firewood, price, and delivery. Appreciate the review!
Delivery is always very prompt and the…
Delivery is always very prompt and the driver is very helpful in leaving the wood as close to my shed as possible.
May 7, 2026
Reply from Firewood Direct
Thanks Colman! Glad the driver is looking after you well. Appreciate the continued support!
Great logs, speedy delivery
Great logs, fast delivery. Will definitely use again. High end of pricing, but no delivery charge. So worth it.
April 27, 2026
Reply from Firewood Direct
Thanks for the review! Glad the logs and delivery hit the mark. You're right, the free delivery helps balance it out. Appreciate the support!
Reply from Firewood Direct
Thanks Thomas! Glad you're happy all round. We'll be here for the next order!
The wood is superb & completely well…
The wood is superb & completely well packed. The crate is slightly smaller than I’ve been used to it not a huge issue. The biggest issue for me is that I got no notice from the driver as to an estimated arrival time & the crate was delivered without my knowing. As I do not have any equipment to move the crate in its entirety, this necessitated me hand balling the contents into an empty crate in the garage & as I’m an oap this took a little while. Other than that you’d have gotten a five star review.
April 27, 2026
Reply from Firewood Direct
Hi Owen, thanks for the detailed feedback and glad to hear the wood itself is up to standard. Sorry about the lack of notice from the driver on delivery. That's not the experience we want, especially when placement matters. We'll follow up on this with our delivery team to make sure it doesn't happen again. If you order again, feel free to add a note at checkout or give us a call and we'll make sure the driver coordinates with you on timing and placement.
Very good hardwood timber
Very good hardwood timber, perfect for my stove. Delivery was fast and no messing around. Happy 😊
March 28, 2026
Reply from Firewood Direct
Thanks Mark! Glad the beech is working well in your stove. No messing, just good firewood. Appreciate the review!
Reply from Firewood Direct
Thanks Des! Appreciate you taking the time to review.
Good quality timber
Good quality timber. Prompt delivery.(it does exactly what it says on the tin).
March 27, 2026
Reply from Firewood Direct
Thanks William! Love that line. We’ll keep doing exactly what we should! Appreciate the review!
Great service and fast delivery
March 27, 2026
Reply from Firewood Direct
Thanks Emma! Glad we could get it to you quickly. Appreciate the review!
Low moisture wood and great value
Low moisture wood and great value. Delivery was within 3 working days. 5 stars.
March 27, 2026
Reply from Firewood Direct
Thanks Mick! Low moisture is what makes all the difference. Glad you're happy with the value and delivery!
Reply from Firewood Direct
Thanks Declan! That's what we're all about. Enjoy the fires!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.