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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their unique style, high quality, and comfortable fit, often noting their durability even after multiple washes. Many people are thrilled with their orders, highlighting the exceptional customer service which is frequently described as friendly, responsive, and helpful, making them feel valued. However, some customers were not happy with specific product issues, such as a cargo legging button scratching phones or a sports bra not being true to size. A few reviewers also mentioned receiving items that did not match the advertised color or experienced delays in receiving their orders, with some expressing disappointment regarding customer service responses to these issues.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the quality, comfort, and... See more

Quality

Consumers find quality to be positive, consistently praising the exceptional craftsmanship, durable... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the support team for... See more

Order

Customers generally express satisfaction with their orders. Many reviewers praise the products received,... See more

Service

Users describe positive interactions with service, consistently highlighting its excellence and efficiency.... See more

Based on these reviews

Rated 5 out of 5 stars

Top notch and super prompt customer support and is so customer centric. One of my best experiences ever! Plus they are generous with discounts. Firm Abs products are unique in not just style but cu... See more

Company replied

Rated 5 out of 5 stars

Firm abs has great quality material that lasts years! Several years ago I ordered my first pair of black cargo leggings and they have retained their shape, fit, and color. It's also very figure flatte... See more

Company replied

Rated 5 out of 5 stars

Honestly the quality and the fit and the style of everything is so amazing, super happy with everything I got (specially the back and white set + crop black/white jacket) - highly recommend them! And... See more

Company replied

Rated 5 out of 5 stars

I am absolutely thrilled with my orders from Firmabs! 💖 The products are top quality, fit perfectly, and look just as amazing as in the pictures. The customer service is incredibly friendly, helpful... See more

Company replied


Company details

  1. Activewear Store

Written by the company

FIRM ABS is a professional fitness apparel brand that serves fitness enthusiasts from all around the world. Unique designs, flattering style, comfortable & quality material. You can always find the sportswear you need for fitness on FIRM ABS only official store: https://www.firmabs.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great I love all of my outfits

Great I love all of my outfits. The customer service is amazing. I have never had any issues. You guys are awesome 😘😘😘😘😘

December 26, 2025
FIRM ABS logo

Reply from FIRM ABS

Hey Kim,
We're happy to hear that the Customer Support Team was able to get things all sorted out for you! Thanks for being part of the FIRM ABS Family.

Rated 5 out of 5 stars

Gita was so helpful with my size…

Gita was so helpful with my size exchange service...thankful to make the experience very good! Like your products! Michelle from LA

January 8, 2026
Unprompted review
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Reply from FIRM ABS

Thank you for taking the time to leave this fantastic review Michelle! So glad to hear Gita was able to make the experience very good. Please know we are always here to help!

Rated 5 out of 5 stars

Very happy with what I bought

The long sleeve extreme tank top fits me well I'm xl in men cloths and this fits good!

December 27, 2025
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Reply from FIRM ABS

Thanks so much for your feedback, it’s greatly appreciated!

Rated 5 out of 5 stars

Strong, good quality leggings

Strong, great quality leggings that I wear every day - great customer service!

January 3, 2026
Unprompted review
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Reply from FIRM ABS

Hey Jodie,
Thank you for your review! We're so happy to hear that you had a great experience with our Customer Support Team.

Rated 5 out of 5 stars

Workout top return

I had to return a top that did not fit. Right from the start a customer service rep was there to help and answer all my questions even during the week of Christmas! Got a new top ordered and is on the way! This customer service is awesome!

December 22, 2025
Unprompted review
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Reply from FIRM ABS

Thank you for leaving this fantastic review!
Glad to hear our customer support team resolved the issue and got a new top out to you. Please know we are always here to help!

Rated 1 out of 5 stars

White Hollow Sports Bra is Ivory not White!

Very disappointed, my first time ordering and my Hollow active Sports bra advertised as White was delivered and it wasn’t white as advertised it was more Ivory or it looked like it was washed in bleach several times, definitely didn’t look pure white as shown on website! In addition it was too tight and I sized up, I’m usually a small. When I emailed them regarding a refund, my options were not “free refund within 30 days” I could get a partial refund or if I want my full refund I’d have to pay for shipping to China. Very disappointed!

December 30, 2025
Unprompted review
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Reply from FIRM ABS

Hey Jessica! Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you have had a negative experience.
This is never how we want any of our customers to feel.Please feel free to contact our aftersales team at support@e.firmabs.com to solve this issue ,thank you.

Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent — very responsive, polite, and helpful. Communication was smooth and professional, which made the overall experience pleasant.

The only downside is that the size chart does not match the actual product: the items run quite large, so this should be taken into account when ordering.

Overall, a positive experience, and I hope the sizing information will be improved.

December 24, 2025
Unprompted review
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Reply from FIRM ABS

Hey Nadejda,
Thank you for taking the time to write a review! We're super happy that the Customer Support Team was so very responsive, polite, and helpful. Be sure to always let us know if we can help with anything else.

Rated 2 out of 5 stars

Free gifts removed and shipping charged unexpectedly

Since I discovered Firmabs three months ago, I have placed multiple orders because I genuinely love their designs. However, my latest order, worth around $147, was extremely disappointing.

Shipping suddenly appeared as a charge for my country, even though my orders over $130 previously qualified for free shipping. At checkout, the free T-shirt and free socks were advertised, yet after placing the order, I received an email removing the free socks, which were clearly shown at checkout and are still visible in my order confirmation email.

Customer support replied with a generic response that did not address the issue or offer any solution. While I would normally give Firmabs high marks for their products and designs, this experience falls well below standard. Even if a technical glitch caused the system to display two free gifts, it is their responsibility to resolve it—not to remove a simple item from a customer’s order.

This incident makes me hesitant to place future orders, which is unfortunate given my previous satisfaction with their designs.

December 15, 2025
Unprompted review
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Reply from FIRM ABS

Hey Jasmina! Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that you have had a negative experience.
This is never how we want any of our customers to feel.Please feel free to contact our aftersales team at support@e.firmabs.com to solve this issue ,thank you.

Rated 5 out of 5 stars

I am absolutely thrilled with my orders…

I am absolutely thrilled with my orders from Firmabs! 💖 The products are top quality, fit perfectly, and look just as amazing as in the pictures. The customer service is incredibly friendly, helpful, and attentive – it really makes you feel valued. I always get so excited when opening a package, and I can wholeheartedly recommend this brand. Thank you for the wonderful products and your amazing support! 🌸

December 12, 2025
Unprompted review
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Reply from FIRM ABS

Hey Nataliya,
We're so glad to hear that our Customer Support Team was able to provide you with prompt and efficient service! Thank you for being a member of the Firm Abs Family.

Rated 5 out of 5 stars

Best athletic wear ever!!

Best athletic wear ever!!! Fits great, washes well and very durable. Best of all, the customer service is Superb!!!!

December 11, 2025
Unprompted review
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Reply from FIRM ABS

Hey Ericka,
We love to hear that the customer service have been exceptional! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

Great quality

I absolutely love the clothing from FirmAbs. I mainly shop during their sales, as that’s when the prices are more within my budget, but the items I’ve bought have been completely worth it.
Their leggings have an amazing fit, feel high-quality, and last a long time. I’ve been genuinely impressed with how well they hold up.

November 25, 2025
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Reply from FIRM ABS

Hey Gaby! Thanks so much for your feedback, it’s greatly appreciated! So glad to hear you are pleased with our products, don’t hesitate to get back in touch if you need anything else.

Rated 5 out of 5 stars

Gita is professional

Your assistant Gita is very nice person. Was answering on my quastions very fast and kindly.

November 25, 2025
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Reply from FIRM ABS

Hey Jelena ! Thank you for leaving this fantastic review! Your feedback is incredibly valuable, and I will gladly pass it on to Gita. She will undoubtedly be grateful for your kind words.

Rated 5 out of 5 stars

Really great customer service…

Really great customer service experience and good product quality.

December 5, 2024
Unprompted review
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Reply from FIRM ABS

Hey Diana! We are absolutely thrilled to hear that you are delighted with our service! Your feedback is incredibly valuable, and I will gladly pass it on to our team. They will undoubtedly be grateful for your kind words.

Rated 5 out of 5 stars

High quality items 😍

Always a pleasure to have the items from Firmabd. High quality garments 🤩🤩🤩

May 25, 2025
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Reply from FIRM ABS

Hey Berit!Thanks so much for your feedback, it’s greatly appreciated!

Rated 5 out of 5 stars

The materials of these leggings and…

The materials of these leggings and tops are the best I ever experienced. I am with them from the beggining and they only got better. Customer service is amazing, so helpful and polite. Will continue being their satisfied customer

November 28, 2025
Unprompted review
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Reply from FIRM ABS

Hey Alina! Thank you for your feedback on our products, we are so glad you love them as much as we do . And We're so happy to hear that you had a great experience with our Customer Support Team.

Rated 1 out of 5 stars

I never received the item I ordered

I never received the item I ordered. I was told that my address was not a valid address. My address is at a UPS store located on a Naval base.

November 25, 2025
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Reply from FIRM ABS

Hey James! Thank you so much for taking the time to leave us a review. We are so incredibly sorry to hear that your package was not received.Please feel free to contact our aftersales team at support@firmabs.com to solve this issue ,thank you.

Rated 5 out of 5 stars

Excellent quality

Excellent quality. Really happy with the product. They are very prompt with getting back to you via email. Product is as looks on advertisement

December 1, 2025
Unprompted review
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Reply from FIRM ABS

Hey Miz! We really appreciate you taking the time to give an amazing review for our products and team! Be sure to always let us know if we can help with anything else.

Rated 5 out of 5 stars

Cargo Fitness Leggings

I ordered 3 pairs of Cargo Fitness Leggings, grey, olive and tie dye with the pockets especially for my mobile phone. and they are the most comfortable pants I have ever worn. They are high waisted and allow movement with me. I ordered Medium and they are a perfect fit. Extremely happy and recommend Firm Abs to all who are after comfortable leggings for the gym actually they look so great you can wear them when you go out so very fashionable. A gym instructor from the one I go to wears them and that is what got me interested. Well done Firm Abs. All the best,Jeanette Smith from Australia.

November 24, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Heyy Jeanette! Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

Rated 5 out of 5 stars

Firm Abs Exceeded My Expectations

Firm Abs is one of the best companies, if not the best, I have ever purchased from. Not only are their leggings the most comfortable and flattering I’ve ever owned, the quality is exceptional. Their customer service goes above and beyond to help you with anything you need. Truly one of the best on-line experiences I have ever had. Thank you so much, Firm Abs. You have a customer for life.

November 17, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Hey Kiki! Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

Rated 5 out of 5 stars

I am very impressed with the quality…

I am very impressed with the quality and fit ! I LOVE my outfits and I get many compliments on them. Order a size bigger in pants and tops.
Fantastic customer service !!
Very Fast in replying back ,efficient and helpful !! Do not hésitate to purchase and the shipping is very Fast !!
I just loved my expérience and love the clothes !!

November 10, 2025
Unprompted review
FIRM ABS logo

Reply from FIRM ABS

Thanks for taking the time to leave such amazing feedback!
Our businesses are booming with our Firm Abs family, so we're thrilled to have you as part of the family!

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