No app for videos. Tutorials are silent, no timer on tutorials. Bought for a 7 year old who is signed for professional team- absolute nonsense product- idea is good but need serious investment in it... See more
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Skills mat is exactly as expected. It is a Christmas gift for my daughter but I know she will love it. Definitely value for money and customer service are very responsive. Was dispatched fairly quickl... See more
Company replied
Hi I initally placed an order on the 26th January 2024, then on the 31st got a message to say my order has been shipped. Its now the 22nd February and still nothing. I sent a message via website... See more
This is a review without me using the product (christmas present - will updated new year 2024) I was recommended this Mat by a friend, who couldn't speak anymore highly about the product and the s... See more
Company replied
Company details
Written by the company
First Touch Football is the #1 stop for football related personalised gifts and unique training equipment produced by us in the UK. Providing grassroots to professionals with high quality products at affordable prices. Home to the Master The Ball Skills Mat, the worlds first Skills Mat and training program.
Contact info
United Kingdom
- first-touchfootball.co.uk
3.6
Average
76 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Reply from First Touch Football Products Ltd
Hi Lisa,
Thanks for your order and for updating your review, we appreciate it.
We strive to offer the best possible service, unfortunately we do get let down by courier companies on occasion but will always react as quick as we can to provide a solution.
Many Thanks
FTF
Well I am still waiting for it
December 9, 2025
Reply from First Touch Football Products Ltd
Hi Lesley,
Firstly, thank you so much for your order.
Apologies for the delay, we have just checked and we despatched your order on Monday. It seems there is a delay with the couriers as has been the case recently with the time of year, but rest assured we have contacted the courier service on your behalf for an update.
We will look in to this further for you and email an update as soon as we have it.
Best Regards
FTF
Perfect birthday present
Delivered in time for my nephews birthday, and he loves it.
September 15, 2025
The product didn’t turn up.
August 11, 2025
The website is easy to use
The website is easy to use and I have noticed an improvement in skill
June 21, 2025
Unprompted review
Mat is ok videos need improving
The mat is good, we got the bigger one to accommodate a growing lad. I am disappointed with the training videos though. There are only 2 follow along videos (one beginner and one advanced). The other videos need to constantly be started by pressing continue on the phone/tablet which, in my opinion, disrupt the session and makes it really hard for a child to use on his own. I am happy with the mat but you can probably get similar at a cheaper price. In the company's shoes I would probably try to improve the videos and provide more follow along training that can just be started and followed for 10/15 minutes without the need of constant intervention to move forward.
November 27, 2024
No app for video, tutorials are rubbish
No app for videos. Tutorials are silent, no timer on tutorials. Bought for a 7 year old who is signed for professional team- absolute nonsense product- idea is good but need serious investment in it before it’s good. Back in the carry bag after 10 minutes probably end up in the charity shop next week tbh
December 26, 2024
Unprompted review
Easy to order and that's about it
Easy to order and that's about it. Took my money on 30th Nov and still no mat for christmas- today being 22nd December! Recieved an Evri notification on 8th Dec to say they were expecting the parcel but it's never been updated. Contacted FTF 3 times to finally receive reply that it'll be sorted this week (after threatening this bad review) but still no progress. Now having to frantically get something else sorted before I can get a refund. Annoyed I've ordered well before December and still in this situation. Do not buy, go elsewhere for a more reliable service.
December 22, 2024
Unprompted review
Never received the two personalized…
Never received the two personalized mats I ordered, no contact to suggest any delays or order cancellations, no dispatch emails, absolutely nothing!!!
emailed the company many times through there website with no response.
November 26, 2024
five star rating
very easy to order and information about products was good.
quality goods when they arrived.
excellent
November 26, 2024
Not the speediest of deliveries
Not the speediest of deliveries; it took 15 days from order to delivery. Also received this review request before goods had arrived!
December 10, 2024
Skills mat - easy to order
The skills mat was easy to order and arrived 12 days after ordering. I love the bag it came in.
I tried to email the company on a few occasions to ask product questions and got NO reply.
I'm sure my grandson is going to love his Christmas gift.
November 25, 2024
Videos difficult to get
Put the videos on YouTube or something, your website is a right pain to try and use
November 11, 2024
Unprompted review
Still ain’t recieved my item and your…
Still ain’t recieved my item and your asking me how did you do . I’ll give you a review when I receive it
November 1, 2024
Non delivery of item ordered on with a…
Non delivery of item ordered on with a 3-5 day schedule, after that had pasted I tried to make contact, 2 emails and 2 web page response contacts. Suddenly on 22 got a EVRI message to say they were expecting my item. 23rd EVRI were collecting my item from a parcel shop. Then nothing. Contacted EVRI on 24th who informed me that it was being sorted at the sender depot. Frankly I now don’t trust them, I required the item for grandson birthday. And to let me down is one thing but to let my grandson down is another. I’m now waiting for a response to my request for a refund.
October 13, 2024
Unprompted review
Reply from First Touch Football Products Ltd
Hi Elisabeth,
Thanks for your feedback, we use this to improve our service so very valuable.
However, I would like clarify the situation please, our delivery advice is actually 8-11 business days at this time of year as is stated on your confirmation email of which you have confirmed was received.
We have successfully despatched and delivered your order within these time frames, as communicated to you. I have also checked in to the communication issues you mention and seems we responded promptly.
I can sense you have not been happy with the service but I hope this clarifies the situation a bit more clearly and assures you on this occasion we actioned your order appropriately and as advised, with no delays or anything to warrant a 1 star review.
Furthermore, I can assure you it is never our intention to let down a customer, we pride ourselves on our service at what is a very hectic time of year and are fully aware our products act as gifts for children and so take extra measures to ensure a smooth transaction to as not let anybody down.
Thank you for your custom, it is greatly appreciated.
Regards
FTF
Poor customer experience
I cannot rate a product that I have not yet received. I did email you re delivery and have not had a response. Had you given a contact telephone number I would have rung.
October 6, 2024
I haven’t received my order yet ?
October 1, 2024
I have placed an order
I have placed an order, the name was written wrong asked if i could chnaged it immediately responding with positive feedback.
September 30, 2024
It was a birthday present that arrived…
It was a birthday present that arrived on time
August 30, 2024
It arrived on time and quality good my…
It arrived on time and quality good my grandson loved it
July 27, 2024
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