Firstbase.io made it simple to incorporate our US business from abroad. The platform is clean and easy to follow. Their bundled services - including EIN and bank account setup - made things very... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really enjoyed creating my company with Firstbase.io. Their platform is intuitive, user-friendly, and makes the whole process extremely simple. You’re guided step-by-step through every stage, e... See more
Company replied
Firstbase made it easy for us to get our company off the ground quickly and easily. Taking care of all the important things you need when starting up and allowing us to focus on the most important... See more
The interface is user friendly and the process is easy, however few points to improve on: 1. More clarity about 2nd-3rd step additional payments that are hiding and showing up only after you s... See more
Company details
Written by the company
We have made it easier than ever for tech entrepreneurs to start a business in the United States and establish a bank account even while abroad.
Contact info
New York, United States
- sales@firstbase.io
- firstbase.io
4.4
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
#1 Choice for US business Incorporation…
#1 Choice for US business Incorporation - Great Service and Experience!
March 12, 2025
Unprompted review
Abolute garbage
Absolute garbage. They lock you in with 399 payment then proceed to sandbag you with hidden fees and getting hold of their support is a nightmare. If you're reading this. Do not sign up for their Autopilot plan. Not only does it not live up to it's promise, they made made me miss a Delaware filing.
Just horrible service
March 11, 2025
Unprompted review
Reply from Firstbase.io
Hi Olabode,
Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced, and the frustration this caused.
On a positive note, we’re really glad we had the chance to connect with you directly and get things sorted out. As mentioned, the issue has now been fully resolved. We also hope the rewards Ana was able to offer helped make up for the disruption.
Your satisfaction means a lot to us, and we genuinely appreciate your patience and understanding throughout the process. If there’s ever anything else we can assist with, please don’t hesitate to reach out—we’re always here to help.
Thank you again for giving us the opportunity to make things right, and for being a valued customer.
Best regards,
Firstbase Team
Unresponsive and Unreliable – A Nightmare Experience
When things go wrong, you get absolutely no response.
In 2023, they supposedly filed the Texas State Annual Report for my LLC. However, when I checked for the 2024 filing, I was shocked to see a warning on the state’s website stating that my 2023 annual report was never filed.
As a result, the state canceled my company’s status. Unbelievable. Since February 20th, I have been waiting for a response, yet I have received absolutely nothing. When I try to get information about the situation, no one bothers to answer.
Imagine paying for a service, thinking everything is taken care of, only to later find out that your company has been shut down.
I deeply regret choosing this company. Stay away unless you want your business to be at risk!
Note: They solved the problem they created. It took a long time, but it was solved. Thank you.
February 18, 2025
Unprompted review
Reply from Firstbase.io
Hi Tamer,
Thanks again for taking the time to share your experience. We’re really sorry that things didn’t go smoothly at first — we understand how frustrating that must’ve been, and we truly appreciate your patience while we got things back on track.
We’re glad we were able to resolve the issue and just wanted to check in to make sure everything is now working well on your end. We understand Allison closed the loop with you on this issue, but if there’s ever anything else we can help with, we’re just a message away.
Best regards,
Firstbase Team
Terrible chat service and slow response time.
I firmly believe that Firstbase offers a valuable service, and it provides good value for the money. However, I must express that the customer service, particularly the poor quality chat feature, is utterly ineffective. It renders the entire support system sluggish and delayed responce. A significant drawback compared to companies employing INTERCOM for their chat support is the inability to view any previous chat histories with support agents. The AI bot is also frustrating. I would prefer if they transitioned to a more efficient chat support system like INTERCOM or Help Scout, where continuing previous conversations is possible. Overall, the support quality is subpar.
February 25, 2025
Unprompted review
Reply from Firstbase.io
Hi Adiel,
Thank you for sharing your feedback—we truly appreciate your perspective and are always looking for ways to improve.
We’re sorry to hear that your experience with our support didn’t meet your expectations. We took a look at your requests and saw that you reached out twice on Sunday, when our support team is unavailable. Our support operates 24/5, from Monday to Friday, and we responded to both of your inquiries on Monday. If there was a specific issue or delay that we missed, we’d love to hear more so we can address it.
We also appreciate your feedback on our chat system. We’re always evaluating tools to enhance our customer experience. Please feel free to reach out if there's anything we can do to assist you further. We’re here to help!
The Firstbase Team
Incredible service
Our experience with Firstbase was great. Barbara, from support was incredible throughout, they responded immediately with really friendly, knowledgeable service - I couldn't recommend more!
February 17, 2025
Unprompted review
Reply from Firstbase.io
Hi Tom,
Thank you for your review, we truly appreciate it! Barbara is the best, we have shared your kind comments with her.
Thanks again!
The Firstbase Team
Best costumer service
Best costumer service! I’m really happy with my experience with firstbase! Thank you for your support and making really great things happen!
February 12, 2025
Great experience so far.
January 23, 2025
Many hidden fees, unprofessional customer service
This company does what they say on the tin but the price advertised is not the reality. There are hidden costs unknown to a first-time person setting up an LLC which inflate the cost to double what is advertised $399USD. It'd be nice to have some transparency upfront, because after you pay the $399, you have no choice but to pay the other add-on fees otherwise you risk wasting the $399 you paid. Also, I stayed up late to 11:15 pm to attend a meeting with one of their staff, who then cancelled at 11:02pm without so much as a reason or an apology.
January 24, 2025
Unprompted review
Reply from Firstbase.io
Hi there,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your experience and the concerns you raised regarding pricing clarity and the missed meeting. Please know that we aim to be as transparent as possible, and a full breakdown of available services and pricing is listed on our website.
We’ve since requested your contact details through Trustpilot and have reached out directly to learn more about what happened and how we can make this right. We're currently awaiting your response and would appreciate any further details you're able to share.
Transparency and clear communication are priorities for us, and your feedback is important. We look forward to hearing from you.
Best regards,
The Firstbase Team
Great for setting up companies
Great for setting up companies, annual filings, agent and reminders of important corporate dates. I haven't tried out all the other offers yet!
January 14, 2025
I have started my company in 2022 with…
I have started my company in 2022 with firstbase. I must say i have taken the right decision in choosing the firstbase.All there support and services are much appreciated.I am much happy with the firstbase services.
December 29, 2024
Unprompted review
Reply from Firstbase.io
HI!
Thank you for sharing your experience! We're happy to have been part of your entrepreneurial journey since 2022. Your satisfaction with our support and services means a lot to us.
If there's ever anything more we can do to assist you, feel free to reach out. Wishing you and your company continued growth and success!
Kind regards,
Firstbase team
Bad service, Bad Product... Worst company EVER!!!!
WATCH OUT!!!
This company is shady.
I requested refund within their 7 day policy. They tried to save me. After some back and forth told me i am no longer eligible for a refund while they were the one causing details. The request was made within the timeframe.
PRODUCT
The platform is very glitchy.
They require notarization. I did twice and they are asking me to do it a third time because their system is not dectecting my completion from onenotary.
SERVICE
Ana from support provided conflicting info.
She said they cannot send my request to DE gov because I am missing a legal address.
When requested a refund. She said sorry we already sent your documents over to the gov.
If you value your business, I recommend going to any of the competitor.
They don't even believe in their own product.
Firstbase offer a refund of only 7 days, whiletheir competitors offer a 60 day refund.
I shared my experience. Please use caution if you still decide to work with them. You will get a glitchy platform and very poor support.
December 2, 2024
Unprompted review
Reply from Firstbase.io
Hi Abhi,
Thank you for your review, and we're truly sorry for the experience you had.
We recognize that the notarization process caused unnecessary frustration. We understand how important clarity and reliability are when you’re trying to launch a business. After reviewing your case, we identified where things went wrong and took steps to correct the issue.
We also want to confirm that a full refund was processed back to your original method of payment, as noted in our final communication.
We understand this experience didn’t meet your expectations, and we appreciate your feedback as we continue to refine both our platform and customer support.
Best Regards
The Firstbase Team
The experience is excellent
The experience is excellent, they help you from the first document to integrations for your business such as bank account, financial record and everything necessary for the business to operate. I'm very happy.
December 24, 2024
Unprompted review
Reply from Firstbase.io
Hi Aaron!
Thank you for your kind words! We're glad to hear that you're happy with your experience and that we could assist you. Our goal is to make setting up and operating your business as seamless as possible.
If you ever need further support, we're here to help. Wishing you continued success with your business!
Kind regards,
Firstbase team
We used Firstbase to setup US company
We used Firstbase to setup US company, EIN and bank account. The process was straightforward and seamless. We had to setup a subsidiary in our home country, and for this it needed support from the Firstbase team. And I'd say, they supported us in every step of this process and sent us every additional documentation that we requested for!
Also, the perks offered by Firstbase help us bootstrap our startup! I would recommend Firstbase to anyone who wants to incorporate in the US!
December 23, 2023
Reply from Firstbase.io
Hi Anand!
Thank you for sharing your experience! We're glad to hear that the process of setting up your US company was seamless and that our team could provide the support you needed. It's great to know that the perks we offer are helping you bootstrap your startup—that’s exactly what we aim for!
Your recommendation means a lot to us, and we're here to assist you anytime as your business grows. Wishing you continued success on your journey!
Warm regards,
Firstbase team
I had a great experience with first…
I had a great experience with first base. Although we experienced delays in getting our business registration documents, the first base team was super helpful. They kept updating me as events unfold and gave him options to expedite the process. I will recommend to anyone looking to register their business in the USA hitch free.
December 23, 2024
Unprompted review
Reply from Firstbase.io
Hi Ridwan!
Thank you for sharing your experience! We're happy to hear that, despite the delays, our team could support you and keep you updated throughout the process. Your recommendation means a lot to us, and we're glad we could make your business registration smooth and hassle-free. If you ever need further assistance, we're always here to help.
Wishing you continued success with your business!
Regards,
Firstbase team
Reply from Firstbase.io
Hey Jolaiya!
Thank you for your feedback! We're glad to hear the process was quick and straightforward for you. If you ever need assistance in the future, our team is here to help! Wishing you continued success with your business.
Kind regards,
Firstbase team
All-in-one service and peace of mind
We used Firstbase to help set up our LLC, get our EIN, a US bank account, and a virtual mailroom. All of this was taken care of for us and the process was seamless. They also offered really good custom service to answer all of my questions before even committing to their services, which was a big deal in my opinion. They were patient to explain the step by step process, how it works, how long it should take, etc. Overall, it was worth the investment to have professional help in forming our LLC through Firstbase and I definitely recommend them if you’re looking to form yours with a peace of mind, no matter where you’re based in the world.
February 23, 2024
Unprompted review
Reply from Firstbase.io
Hi Meijun!
Thank you for sharing your experience! We're happy to hear that our team was able to guide you through the LLC formation process seamlessly and provide clarity before you even committed to our services.
It's important to us that our clients feel informed and supported every step of the way. Your recommendation means a lot, and we're here to assist whenever you need. Wishing you continued success with your business!
Warm regards,
Firstbase team
Professional and Reliable
I used multiple company formation services before but Firstbase.io is by far the best out there.
Not only was the onboarding very easy also the care and support after successful formation is amazing.
The support is answering questions quickly even outside of normal US working hours.
December 2, 2024
Unprompted review
Reply from Firstbase.io
Hey Daniel!
Thank you for your kind words and for choosing Firstbase! We're glad to hear that you found our onboarding process smooth and that our support team exceeded your expectations. Providing assistance even beyond regular hours is part of our commitment to supporting global entrepreneurs like you. If you ever need anything else, we're just a message away!
Warm regards,
Firstbase team
Effortless Company Formation and Great Support!
FirstBase made creating my company a seamless experience. Their website is flawless and functions exactly as expected, making the entire process smooth. They delivered within the promised time frame and kept me updated about important upcoming dates like tax deadlines, which has been incredibly helpful.
Opening a business account was made easy thanks to their system, and their support team has been fantastic—always responsive and supportive whenever I’ve reached out.
December 13, 2024
Reply from Firstbase.io
Hey Julian!
Thank you for sharing your experience! We're happy to hear that setting up your company with Firstbase was seamless and that our platform met your expectations. It's great to know our updates and reminders, like tax deadlines, have been helpful for your operations.
If there's anything else we can assist you with, feel free to reach out—we're here to help!
Kind regards,
Firstbase team
Great service with a fantastic customer…
Great service with a fantastic customer service team
December 13, 2024
Reply from Firstbase.io
Hi Ezequiel!
Thank you for your kind words! We’re glad to hear you had a great experience with our service and found our customer service team fantastic. Providing reliable support is a top priority for us, and we’re here whenever you need assistance or have any questions.
Let us know how we can continue to support you!
Kind regards,
Firstbase team
Thank you Firstbase to opening US…
Thank you Firstbase to opening US business for me. Very happy with your service :)
December 12, 2024
Unprompted review
Reply from Firstbase.io
Hi Irosha!
Thank you for sharing your experience! We're happy to hear you're happy with our service and that we could assist in opening your U.S. business. Supporting entrepreneurs like you is what drives us. If you ever need further assistance or have questions, feel free to reach out—your success is our priority!
Kind regards,
Firstbase team
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