Buying luxury shoes online can be scary as I was worried about getting the wrong size but Andie was super patient and helpful. The shipping was very fast, I received my parcel in exactly 7 days (New Z... See more
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Same day delivery means same day,not the following day pick up from a courrier station. Poor communication. Four available numbers none of them answer. Other than that,I’m happy with the product .serv... See more
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Express shipping takes over 3 weeks and package is still stuck in customs due to incorrect paperwork sent by firstbtq. Firstbtq will do nothing on their end to help with customs issues. I have solely... See more
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Amazing customer service , just superb! I would like to thank Andie in particular for the amazing support & service. I'm not based in Sicily, But I will make sure to visit First Boutique when I visi... See more
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Company details
Written by the company
First Boutique is Cyprus’s ultimate fashion, luxury destination that offers exquisite collections from the world’s premier and most sought-after designers of clothing, shoes and leather accessories. The Boutique also houses an award-winning range of skincare products, as well as perfumes and colognes. Launched in 2012 as the biggest luxury multi-brand store in the island, First Boutique continues to elevate its luxury retail experience with the addition of an online shop committed to offer to all clients, worldwide, a truly enjoyable shopping experience along with exceptional customer service. Our brand mix collections are hand-picked by a team of professional buyers traveling to the world' s fashion capitals every season to personally select one-of-a-kind pieces that meet First Boutique’s requirements for quality, luxury and design. The personal touch and feel of the collections ensure that all our unique pieces perfectly match the taste and needs of our fashion-loving customers. The experienced multinational team behind First Boutique shares a passionate commitment on creating an unbeatable shopping experience for both women and men. Never failing to provide an excellent service, the answers to your questions are just a phone call or email away. Our vision is not to meet the highest expectations of our customers, but to exceed them.
Contact info
117-123, Georgiou A’ Avenue, 4048, Limassol, Cyprus
- 70 001151
- customercare@firstbtq.com
- firstbtq.com
4.4
Excellent
50 reviews
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Customer service
I have bought my daughter sneakers as a birthday present at Firstbtq and it was only couple of days that she was wearing them when the zip tie has broke down. On the next day customer service actually Andie contacted me informing me that they are sorry to read this! They’ve immediately contacted the seller to check if they can ship a replacement zip tie. In really short time they have confirmed to me that the seller has shipped them a new zip tie which they will then ship to me once received. I was really pleased of their effort and kindness and the service they provided to me. I would always recommend them for their professionalism and excellent customer service.
March 15, 2023
Unprompted review
Reply from First Boutique
Thank you so much Sanja, for taking the time to leave a review! We look forward to having you shop with us again soon! :-)
All the best,
-- Andie
www.firstbtq.com
I was redirected to First Boutique…
I was redirected to First Boutique through LYST when I went looking for my dream Zimmerman dress. Not only did First Boutique have the dress in my size but they were selling it at the best price on the market. I was aware that the shop is located in Cypress hence it will take a while for the dress to arrive. To my surprise, the dress arrived 4 days after purchase and it was beautifully packed in luxury packaging. I absolutely love the dress and I can’t wait to buy more from First Boutique in the future. They have excellent service, Thank you so much.
February 17, 2023
Unprompted review
Reply from First Boutique
Thank you so much Mehnaz, for taking the time to leave a review! We look forward to having you shop with us again soon! :-)
All the best,
-- Andie
www.firstbtq.com
Same day delivery means same day,not…
Same day delivery means same day,not the following day pick up from a courrier station. Poor communication. Four available numbers none of them answer. Other than that,I’m happy with the product .service is always room for improvement.
January 18, 2023
Reply from First Boutique
Hi there Loucas,
Thank you for taking the time to provide your feedback. We’re happy to read the item has met your expectations and that your order was delivered promptly, as advertised. We offer free same or next-day delivery for CY orders – we usually deliver with our driver, but during peak SALE season and high volume of orders, some are delivered via local courier. All this is communicated on our website and you do have the option to have the order delivered to a home/office address or to collect from your nearest branch.
We’re sorry to read you couldn’t get ahold of us; SALE season is an exceptionally busy period for us! We’re available to assist from 9:00 to 17:00 at +357 25337722 for any inquiries on online orders. We’re also quick to respond by e-mail, Instagram, and Facebook.
All the best,
-- Andie
www.firstbtq.com
Very good service. Love the packaging and personal touch
Very good package and service. I’ll recommend
January 26, 2023
Reply from First Boutique
Hi there Femi,
Thank you so much for taking the time to review us! We look forward to having you shop with us again soon!
All the best,
-- Andie
www.firstbtq.com
Canceled my order because their website…
Canceled my order because their website issue.
January 18, 2023
Reply from First Boutique
Hi there Zihan,
Whilst we try and ensure that all details, descriptions, and prices which appear on our online store are accurate, errors may occur.
We once again apologize for the inconvenience.
All the best,
-- Andie
www.firstbtq.com
Excellent all around
My first purchase was great! Nice website. Good pricing. Fast shipping, and the packaging was a nice surprise!
I would definitely purchase again from First Boutique.
December 30, 2022
Reply from First Boutique
Hi there Juston,
Thank you so much for taking the time to review us! We look forward to having you shop with us again soon!
All the best,
-- Andie
www.firstbtq.com
Great experience
Great experience!
Nice and easy-to-use webpage. Quick and serviceminded delivery.
The dress I had bought was fantastic and just as I imagined.
A greatly great experience all in all.
December 28, 2022
Reply from First Boutique
Hi there Susanne,
Thank you so much for taking the time to review us! We look forward to having you shop with us again soon!
All the best,
-- Andie
www.firstbtq.com
Package was sent out to shipping…
Package was sent out to shipping quickly, fast response to emails
December 25, 2022
Reply from First Boutique
Hi there Nathalie,
Thank you so much for taking the time to review us! We look forward to having you shop with us again soon!
All the best,
-- Andie
www.firstbtq.com
Came fast and is exactly what I…
Came fast and is exactly what I ordered. I would def order again.
September 20, 2022
Reply from First Boutique
Hi there Kris,
Thank you so much for taking the time to review us! We look forward to having you shop with us again soon!
All the best,
-- Andie
www.firstbtq.com
Reply from First Boutique
Hi there Marco,
Thank you so much! We're happy to read you've enjoyed your experience shopping with us!
All the best,
-- Andie
www.firstbtq.com
Great Online Boutique
Product was as described, fast shipping and packaged nicely. You can really tell they made the effort to make the packaging look nice/and so the item wouldn’t be damaged.
September 8, 2022
Reply from First Boutique
Hi there Stephanie,
Thank you so much! We're happy to read you've enjoyed your experience shopping with us!
All the best,
-- Andie
www.firstbtq.com
Amazing online shopping experience A+
Same day shipping and instant customer support.
Andie from their team was very supportive, answering all my questions and going above and beyond to help fulfill my order.
August 30, 2022
Reply from First Boutique
Hi there Andrew,
Thank you so much! We're happy to read you've enjoyed your experience shopping with us!
All the best,
-- Andie
www.firstbtq.com
First Boutique offers high quility of…
First Boutique offers high quility of servises and products , the employees are always willing to help you.
There is a quick servise and delivery.
Thank you
August 16, 2022
Reply from First Boutique
Hi there Eleni,
Thank you so much! We're happy to read you've enjoyed your experience shopping with us!
All the best,
-- Andie
www.firstbtq.com
Reply from First Boutique
Hi there Dawayne,
Thank you so much! We're happy to read you've enjoyed your experience shopping with us!
All the best,
-- Andie
www.firstbtq.com
Fast shipping and cute packaging.
June 22, 2022
Reply from First Boutique
Hi there Kai,
Thank you so much! We're happy to read you've enjoyed your experience shopping with us!
All the best,
-- Andie
www.firstbtq.com
Fast and Efficient
Buying luxury shoes online can be scary as I was worried about getting the wrong size but Andie was super patient and helpful. The shipping was very fast, I received my parcel in exactly 7 days (New Zealand) and the shoes are PERFECT! Highly recommended shopping with First Boutique!
May 31, 2022
Reply from First Boutique
Hi there Miss Ang,
Thank you so much! We're happy to read you've enjoyed your experience shopping with us!
All the best,
-- Andie
www.firstbtq.com
Very good service but I hoped for same…
Very good service but I hoped for same delivery
April 27, 2022
perfect shoes!
March 6, 2022
Real cool store.
Real cool store.
Fast aswer from manager.
And I got my order in 3 days
February 22, 2022
Reply from First Boutique
Hi there Artem,
Thank you so much! We're happy to read you've enjoyed your experience shopping with us!
All the best,
-- Andie
www.firstbtq.com
AMAZING EXPERIENCE!
February 16, 2022
Reply from First Boutique
Hi there Vasileie,
Thank you so much! We're happy to read you've enjoyed your experience shopping with us!
All the best,
-- Andie
www.firstbtq.com
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