First call are a good company to deal with. I've been buying black and white film and processing chemicals from Firstcall for a few years now. I recently bought some Adox developer and fixer. It arri... See more
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Review summary
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I've been a Firstcall customer for a number of years, going back to when Rodney was the big cheese, and throughout that time the service provided has been good. By goo, I mean they've never let me dow... See more
Company replied
An excellent company. A first rate website meant I found just what I needed quickly and easily. Faultless check out and delivery quickly and easy. I’ve been out of film photography for a while but it’... See more
Company replied
Been trading with Firstcall since the 90s when it was all mail order and now the service is better than ever. Gill in customer services is excellent and a credit to your business. Wide range of fi... See more
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Company details
Written by the company
For 33 years we’ve been offering specialist photographic knowledge and value for the Traditional, Digital and Artisan Photographer. Our strength is analogue photography. We bring a diverse and often unique range of these specialist products to market backed by unrivalled and comprehensive customer service about how to get the best from the purchases you make.
Contact info
Firstcall Photo, Spectrum Point, 164 Clapgate Lane, B32 3DE, Birmingham, United Kingdom
- 01823413007
- sales@firstcall-photographic.co.uk
- firstcall-photographic.co.uk
4.8
Excellent
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy to find what I was looking for and…
Easy to find what I was looking for and it arrived in the mail quickly - both time I've used them - well packaged.
Had to laugh at the email asking me to leave a review though - addressed as "Hi {first name},"! :-) Regardless, happy to recommend.
February 27, 2026
Unprompted review
Reply from Firstcall Photo
Hi Phil,
Thanks for the great review, and for pointing that out, gave us a chuckle too. We’ll get that little gremlin sorted. Really pleased to hear you found everything easily and that your orders arrived quickly and well packaged both times. That consistency is exactly what we aim for.
Thanks again for the recommendation, and for keeping us on our toes.
Firstcall Photo
First call are a good company to deal with.
First call are a good company to deal with.
I've been buying black and white film and processing chemicals from Firstcall for a few years now. I recently bought some Adox developer and fixer. It arrived promptly and is exactly what I ordered. I find the Adox FX39 11 developer works consistently well with Fomoplan film. I like the fact I can buy it in smaller quantities, as I tend to do a few films at a time and then none for a few months, so although the small bottles are not as economical there is less wastage.
February 26, 2026
Unprompted review
Reply from Firstcall Photo
Hi Allan,
Thank you for such a thoughtful review, it’s really appreciated.
It’s great to hear you’ve been using us for your film and chemistry over the years, and that everything arrived promptly and as expected. Your comments on the Adox FX-39 II are really helpful too, especially around using smaller quantities to avoid waste, that’s a great way to work if you’re developing in batches.
Thanks again for your continued support, and we look forward to helping with your next round of film.
Firstcall Photo
I ordered over the phone
I ordered over the phone, everything went very pleasantly, my parcel arrived within three days by royal mail. Well packaged and not over priced.
February 27, 2026
Unprompted review
Reply from Firstcall Photo
Hi Dave,
Thank you for your lovely review.
I’m really pleased to hear everything went smoothly when ordering over the phone, and that your parcel arrived quickly and well packed. Glad to hear you felt the pricing was fair too.
We really appreciate you taking the time to share your experience, and hope to help again soon.
The Firstcall Team
Great product which I rely on
Great product which I rely on. ‘Snap back’ delivery and service. This is a constant not a one off.
February 26, 2026
Unprompted review
Reply from Firstcall Photo
Hi there,
Thank you for the kind words, we really appreciate it. It’s great to hear the product has become something you can rely on, and that the delivery and service have been consistently quick. That’s exactly what we aim for.
Thanks again for your continued support, it really does mean a lot.
Firstcall
Excellent product and excellent service
Excellent product and excellent service
February 13, 2026
Unprompted review
Reply from Firstcall Photo
Hi Bob,
Thank you for the great feedback, much appreciated. We’re really pleased to hear you’re happy with both the product and the service. That’s exactly what we aim for.
Firstcall Photo
Thanks Brexit
I made the same experience as Mairead Holohan October 22nd last year. Your service was excellent, but the additional costs are quite impressive. I also read your comment to the mentioned review. Too bad. Thanks Brexit!
February 10, 2026
Unprompted review
Reply from Firstcall Photo
Thanks Eckart, we really appreciate you taking the time to share your experience. We’re glad the service itself hit the mark, even though we completely understand how frustrating the customs charges can be. Unfortunately those costs sit outside our control, but we always try to be as transparent as possible about why they happen. Hopefully we’ll be able to help you again in the future, and we’ll continue doing our best to make specialist products available despite the hurdles.
The Firstcall Team
Firstcall Photo have a great range of products
Firstcall Photo have a great range of products and generally have the things you can't find anywhere else ( I recently bought the excellent Stearman 810 development system). Prices are very reasonable and speedy delivery has always been my experience. They are my first port of call for anything photographic !
January 27, 2026
Unprompted review
Reply from Firstcall Photo
Thanks John for such a brilliant endorsement. The Stearman 810 is a cracking bit of kit, so it’s great to hear it found a good home. We do our best to stock the slightly harder-to-find stuff, so it’s lovely to know that’s coming through. We’ll be ready when you need us again.
The Firstcall Team
Excellent All Round Service
Prompt answers to my questions before buying, competitive price and very speedy delivery.
January 19, 2026
Unprompted review
Reply from Firstcall Photo
Thanks Ian, we’re really pleased we could help before you placed your order and get everything to you quickly. That kind of feedback means a lot to us. We’ll be here whenever you need us again.
Firstcall Photographic
Huge range- mreliable
Huge range, prompt delivery, reasonable prices. Been using them for a few years now.
January 15, 2026
Unprompted review
Reply from Firstcall Photo
Thanks J M, that means a lot. We’re glad we’ve been able to look after you over the years, and it’s great to hear the range, pricing and delivery are all working for you. Looking forward to helping you again soon.
The Firstcall Team
Good product
Bought this product because I saw a video on YouTube. I used it on some untreated wood then used my Xtool Ultra and I was really satisfied with how the photo came out. Will purchase again.
January 14, 2026
Unprompted review
Reply from Firstcall Photo
Hi OW, thanks for your 5-star review.. It’s always great when a product delivers exactly what you hoped for on a project! We’ll be happy to help again when you’re ready for the next one.
Firstcall
Reply from Firstcall Photo
Thanks Val, much appreciated. We’re glad everything went smoothly again, and we’ll be here whenever you need us next.
The Firstcall Team
Easy to use website with a great choice…
Easy to use website with a great choice for the analogue photographer.
Had years of great service.
January 20, 2026
Unprompted review
Reply from Firstcall Photo
Thanks for sticking with us over the years, we really appreciate that. It’s good to know the website makes things easy and that our analogue range is hitting the mark. Always glad to be part of your film workflow.
Firstcall Photographic
Great product
I ordered some inkaid to assist with my inkjet printing on my M1 Ultra. Fantastic product!
January 7, 2026
Unprompted review
Reply from Firstcall Photo
Thanks Sarah, that’s great to hear. Inkaid is a really solid choice, so I’m glad it’s working well with your setup. Appreciate you taking the time to leave a review, and happy printing.
The Firstcall Team
Cracking service and great products - Well Done
The equipment and prices were all superb, but what really stood out was the service. I had ordered some equipment for my son as a Christmas Present and whilst it seemed for a time it would not arrive in time Gill moved heaven & earth to get the entire order to the Warehouse so I could pick it up. Really happy with this and Gill is an exemplar of customer focus.
December 23, 2025
Unprompted review
Reply from Firstcall Photo
We’re delighted to hear you were happy with both the equipment and the service, and especially that we were able to help make sure your son’s Christmas present arrived in time. Gill will be absolutely thrilled to read this, she really does go the extra mile for our customers, and it’s wonderful to see her recognised for it.
Thanks again for taking the time to leave a review, and we hope you and your son enjoy the kit for many years to come.
Reliable people
Reliable people. Always a quick response, good value.
December 21, 2025
Unprompted review
Reply from Firstcall Photo
Thank you, Aodhán.
We really appreciate you taking the time to leave a review. It’s great to hear you’ve found us reliable, responsive, and good value. We look forward to helping you again in the future.
Kind regards, Firstcall
Go to source of analogue photography products and supplies
First class service with excellent range of products for analogue photography. Thoroughly recommended!
December 11, 2025
Unprompted review
Reply from Firstcall Photo
Thank you, Richard.
That’s lovely to hear. We’re really pleased you rate us as your go-to source for analogue photography, and that you’ve been happy with both the range and the service. Thanks very much for the recommendation, it means a lot to the team.
Big order so avoided very high postage charge.
Comprehensive stock, quick dispatch and nice Black Friday discount! Large order so free delivery rather than their usual prohibitive blanket postage fee.
December 3, 2025
Unprompted review
Reply from Firstcall Photo
Hi Geoff, thank you so much for the five-star review!
You'll be pleased to here we have just revamped our shipping options. It's been top of our list of things to improve for a while, but logistically it needed a bit of work to get it right. Here's our new UK shipping options:
Small Item Service - £4.50
Standard Service - £9.00
Free Delivery - Orders over £150
Next Day Service - £12.00
Next time you order, you'll have the flexibility to order small for a cheaper service, order more for a free service, or upgrade if you need something urgently. Hopefully that helps!
We look forward to serving you again soon.
Firstcall Photo
Lith darkroom chemistry
Great prices, great service and order arrived in a timely manner.
December 12, 2025
Unprompted review
Reply from Firstcall Photo
Thanks Hazel, really glad everything landed quickly and you were happy with the price and service. Hope the chemistry treats you well in the darkroom!
Excellent Photo Chemicals
Wide range of Photo Chemicals, Films and an array of home developing kit.
Order placed was all in stock, dispatched quickly and very securely packaged.
will use again and happy to recommend.
December 15, 2025
Unprompted review
Reply from Firstcall Photo
Thank you, Mr Smith, we’re really pleased you found everything you needed and that your order arrived quickly and well packed. We appreciate the recommendation and look forward to helping you again.
Warm regards,
The Firstcall Team
Firstcall are my favourite supplier for…
Firstcall are my favourite supplier for darkroom paper, chemicals and sundries. The prices are very competitive and the delivery service is excellent.
Reliable and dependable company.
December 11, 2025
Unprompted review
Reply from Firstcall Photo
Thanks so much, Howard, that really means a lot to us. We’re glad you can rely on us for your darkroom paper, chemicals and sundries, and it’s great to hear the pricing and delivery are hitting the mark.
Best wishes,
Firstcall Photographic
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