First Camp Reviews 104

tried to cancel my booking at a campsite which was already paid but they said it's not possible to get a refund or rebook because I booked online but everytime you see their posts, it says book online. It is even more than a week before the booked date. Calling their customer service is even more difficult to contact.

Gum under the bed, bad curtains in Skutberget, Karlstad

On the 15 to the 16 May 2024 I stayed one night at Glyttinge-Linköpping campsite. There I had to pay 375 SEK for a tent with electricity. I thought it was a lot but only had one experience a day before with a Swedish campsite for 300 SEK so I didn't know what was fair! On my return trip I was also at a First Camp campsite near Malmö, there I paid 221 SEK. That seemed a more fair price for the same kind of place ( 1 person in a small car without a tent).

Because I thought it was strange and expensive, I sent First Camp an e-mail and asked for an explanation. They responded only after 11 days with this sentence:

"Our prices are dynamic, providing flexibility similar to that seen in the rail and airline industries. This means that prices are adjusted according to demand. To help you find the best prices, we have our Low Price Calendar, where you can explore our destinations with just your desired price ranges."

Then I took another look at Glyttinge-Linköping's site myself and it showed that here too and place cost 221 SEK! Strange that I was then charged 375 SEK. Almost 70% more expensive than Malmö, unbelievable!!!

I sent an e-mail asking for a refund of what I thought was an overpayment. After 2 days I received the same answer as the first time.

In response to a third mail I received the answer that I accepted the booking.
So no compensation at all :-(.

Unfortunately for me a bad experience with First Camp as an organization and the Glyttinge Linköpping campsite.

WARNING for others:

PAY ATTENTION WHEN REGISTERING OR BOOKING AT FIRST CAMP Glyttinge-Linköpping!

PS
It is notable that only on positive review is a response posted by First Camp.
First Camp takes no responsibility and clearly does not want to make improvements given the low overall score.

We've been at a few different locations. The most locations are renewed and look very good and modern. Playgrounds for the children, nice staff and many services. On one of the locations even helikopter flights, but also kids shows and everything. Sometimes when you are on the off site of the camping you'll pay the same price as on the campsite. And prices don't always match with the website.