First Charter Bus Rental - Auburn Reviews 31

TrustScore 4 out of 5

4.2

5677 South Street Rd, 13021 Auburn, NY, US


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Rated 5 out of 5 stars

Shuttle bus for our son’s wedding worked out very well. It happened to be a very hot day and understandable it’s a school bus and the windows only went 1/4 way down so guests were hot but all was just... See more

Rated 5 out of 5 stars

Hired this company as transportation for my wedding. My wife and I are teachers so we thought it would be funny to have a school bus as our transportation. It was a great choice! They were prompt, com... See more

Rated 5 out of 5 stars

The experience was a positive one from start to finish. The office staff was very helpful and informative. The bus was immaculate and the bus driver, John, was an excellent driver and provided great... See more

Rated 3 out of 5 stars

One of the buses to the wedding from hotel was 20 minutes late getting to the ceremony. Several guests were standing in the cold and wind. The ceremony was late as we waited for the bus to arrive. Be... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Auburn

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
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Contact info

  • 5677 South Street Rd, 13021, Auburn, NY, United States

  • 800-774-3135

4.2

Great

TrustScore 4 out of 5

31 reviews

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Rated 5 out of 5 stars

Wedding shuttles

We chartered two buses to shuttle our wedding guests between the hotel and the venue so that everyone could have a good time without having to worry about driving or finding a ride. We ended up getting assigned to the Auburn branch. There's not a negative thing I can say about my experience.
Three days before the wedding, I was provided with the names and numbers of our bus drivers, Mike and Dale. On the day of the wedding, the drivers arrived early to the hotel and made sure to let me know, which provided me with some reassurance.
They left the hotel promptly and arrived to the ceremony at the perfect time, leaving no guest behind. They tucked away out of site for the duration of the wedding, and stuck to the plan we had put in place when booking the rides. At the end of the night, they got everyone back to the hotel safely, and were good sports about harmless shenanigans and sing-alongs on the ride home.
I highly recommend First Charter for any occasion. It is far cheaper than limo services and gets the job done just as well.

September 19, 2021
Rated 5 out of 5 stars

First Student is truly the best

First Student is truly the best! Not only is the team fantastic to work with upon booking but the drivers are amazing, they're incredibly kind, accommodating, and all around delightful. My experience is largely working with the Auburn, NY branch and they always go above and beyond to provide a great experience.

September 7, 2021
Rated 1 out of 5 stars

Bus missed 40% of stops and leaves groomsmen stranded

If I could do a negative review I would. This bus company managed to miss 2/5 stops on my wedding. Guests arrived 10 minutes late because the bus “forgot” a stop. The company also has a “day of” contact which I called all 3 numbers a total of 37 times and left messages. I never heard back from anyone. It is truly astounding how bad this experience was, but to make matters worse they forgot the last stop and made the bridal party have to find their own way home at 1100. There was no correspondence and this is an area of minimal Uber’s so it was a frantic time. I personally could not recommend this company to anyone and if anyone asks my experience I would love to share with the world how they ruined our wedding.

July 26, 2021
Rated 5 out of 5 stars

Wonderful service

Wonderful service! Bus was clean, prompt and reliable. Made our family’s wedding much safer for our guests. I would recommend!! Thanks!!

December 7, 2020

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