First Charter Bus Rental - Benton Harbor Reviews 57

TrustScore 4.5 out of 5

4.7

600 McKann St., 49022 Benton Harbor, MI, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First charter was very accommodating in all the last minute changes up until the day of. They were responsive friendly attentive, and safe. All things we hoped for on our wedding day! Would definitely... See more

Rated 4 out of 5 stars

We had a fantastic day. The bus driver was very kind and flexible. The only feedback I'd give is that I think it would be helpful for the drivers to have a GPS system. Charlene was using map quest... See more

Rated 5 out of 5 stars

Dealt with Ashley to set everything up. She could not have been more delightful or helpful. Top notch customer service! Then dealt with 2 drivers - Dolores and Autary, equally as professional, prompt... See more

Rated 4 out of 5 stars

For the most part the experience was good. However, we asked the bus to wait for us for 10 mins as we were putting things in our car and the busses left without us. We were the parents of the bri... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Benton Harbor

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
Get a Quote
Contact Us

Contact info

  • 600 McKann St., 49022, Benton Harbor, MI, United States

  • 800-204-4362

4.7

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

wedding shuttle success

First charter was very accommodating in all the last minute changes up until the day of. They were responsive friendly attentive, and safe. All things we hoped for on our wedding day! Would definitely recommend and use again!

May 19, 2025
Rated 5 out of 5 stars

Dependable Prompt Service

Dealt with Ashley to set everything up. She could not have been more delightful or helpful. Top notch customer service! Then dealt with 2 drivers - Dolores and Autary, equally as professional, prompt and dependable. Great job First Student!

October 8, 2022
Rated 4 out of 5 stars

For the most part the experience was…

For the most part the experience was good. However, we asked the bus to wait for us for 10 mins as we were putting things in our car and the busses left without us.

We were the parents of the bride and paid for shuttle services and we missed the ride back to hotel.

October 1, 2022
Rated 4 out of 5 stars

Ladies Wine Tour - Perfect Day!

We had a fantastic day. The bus driver was very kind and flexible. The only feedback I'd give is that I think it would be helpful for the drivers to have a GPS system. Charlene was using map quest print outs so we had to help her quite a bit with directions. It was not a big deal at all, but I think for safety purposes moving forward the drivers should have gps!

September 24, 2022
Rated 5 out of 5 stars

Outstanding service

Outstanding service! The sentimental value the school bus vibe has for our wedding, plus the most perfect driver made our whole night! The ride back after was such a blast. We couldn’t have asked for a better service, thank you so much!

August 22, 2022
Rated 5 out of 5 stars

Great Service

Our First Charter Bus driver went above and beyond to make our event a success! They even ran an extra trip or two to ensure everyone got home safely. Highly recommend!

July 27, 2022
Rated 3 out of 5 stars

Customer service was great. The driver wasn’t.

We used First Student as a shuttle service for our guests to take to and from the hotel to wedding venue. The customer service leading up to the event was phenomenal. I had a great experience setting everything up and felt like we were in good hands. However, I was told that from the very beginning, our driver had a poor attitude - gave dirty looks and was snippy. I understand that wedding guests can be rowdy, and I can’t blame her for being annoyed on the way home. But for the first trip there? It’s a real bummer that our guests felt the driver was in a bad mood from the start. Additionally, I wish we would have gotten an invoice or some kind of notice as to why we got two additional charges. I completely understand they were necessary, as we had a guest make a mess. But we were never made aware of this - simply had our card charged again and again. Overall, I was happy with our customer service, but I’d probably encourage others to look at all of their options before booking.

May 11, 2022
Rated 5 out of 5 stars

Wonderful for Wedding Transportation

We booked a school bus for transportation for both our guests and bridal party for our wedding and were very pleased with the service. All pickup times were prompt and our driver was very kind and easy to work with. Would definitely recommend for any future brides and grooms looking for affordable all-day transportation!

May 8, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look