First Charter Bus Rental - East Main/Brighton Reviews 

57
TrustScore 4.5 out of 5

4.4

1185 East Main St., 14609 Rochester, NY, US


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Rated 5 out of 5 stars

Quality service, great communication and a wonderful bus driver. I appreciate finding a lower cost transportation option to accommodate a large group of people. Overall, a great experience booking wit... See more

Rated 3 out of 5 stars

Driver didn't put in correct address for one of the stops and needed assistance to get to several other ones, but great pricing and communication prior to the day.

Rated 5 out of 5 stars

Frank was a fantastic driver! Great idea, everyone loved not having to drive. We will be using your services again in the near future!


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - East Main/Brighton

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
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Contact Us

Contact info

  • 1185 East Main St., 14609, Rochester, NY, United States

  • 800-774-3135

4.4

Excellent

TrustScore 4.5 out of 5

57 reviews

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4.4

All reviews

(57)

1,584 reviews in the last 12 months

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Rated 2 out of 5 stars

Shuttle bus was late

The shuttle bus was almost 15 mins late to our hotel to pick up many of our guests. This caused a lot of stress and it pushed our ceremony back a bit. For almost $1,000 for a school bus shuttle, this is unacceptable.

August 8, 2022
Rated 5 out of 5 stars

Wedding Shuttles

We used First Student to transport wedding guests from the hotels to the venue. Bill was extremely helpful before the trip in making sure the routes and times were confirmed. Our driver, John, was extremely personable. He was early for the first run to make sure we were set to go and was responsive to any questions we had. We were extremely pleased with the service for our wedding! Thank you!

July 19, 2022
Rated 5 out of 5 stars

Pub Crawl Success!

We hired First Student for a pub crawl for 44 people and it was outstanding. Our driver was great, accommodating and helpful to use and was always right where we needed him. It was an absolutely delight and it help our event go flawlessly.

July 18, 2022
Rated 5 out of 5 stars

Diane is awesome!

Diane is awesome. She is always on time and is great to work with. The bus is always clean and in good condition. She drives safely. We are so glad she will be with us all summer!

July 18, 2022
Rated 5 out of 5 stars

Our driver Joe was the man

Our driver Joe was the man. Did everything in his power to get us there and back as quick as possible and with a smile on. Would have him as a driver every time. Thanks Joe!

June 27, 2022
Rated 4 out of 5 stars

Difficulty Navigating

We had two busses for the night, shuttling for a wedding. One of the bus drivers was very prompt and knew how to get to the venue and hotel. She was extremely kind and patient. The other bus unfortunately had trouble figuring out where to go. A 20 minute ride took about 45 minutes at the end of the night.

June 20, 2022
Rated 2 out of 5 stars

Only company available driver was dangerous

The service got us out of a pinch with needing a wedding shuttle. The driver however was terrible. Missed multiple turns slamed the breaks on multiple times causing our stuff to fly all over the buss. Stopped in the middle of the road while turning almost causing us to get side swipped, eventually we had to send someone up front with a gps and give the driver step by step directions including "slow down the turns is coming up and your about to miss it again". At one point the driver was going 40 in a 55 on a main road for a long duration causing other traffic to start passing us in double yellows out of frustration and almost causing more accidents. Im usually pretty tolrant to things but this driver was completely lost and a danger to the road. I found myself holding onto my kids extra tight almost expecting we would be getting in an accident.

June 6, 2022
Rated 5 out of 5 stars

Recommended

Professional, friendly driver. Clean bus. Shuttled our group to 3 locations. Very affordable! Would definitely recommend First Charter Bus Rental to anyone.

April 18, 2022
Rated 5 out of 5 stars

Awesome Service

Awesome service! We had absolutely zero complaints from our guests and riders, and no day-of issues that were reported. The scheduling couldn't have been easier, and the day-of service was impeccable. Thank you so much!

March 14, 2022
Rated 5 out of 5 stars

First Student was First Class

First student was 10/10 in every facet of the day. We hired them out for transportation to and from our wedding. They showed up early and got all of our guests were they needed to be on time in a safe manner. The driver couldn’t have been more accommodating and a pleasure to be with. I would highly recommend first student to anyone needing transportation or for any other need.

January 2, 2022
Rated 5 out of 5 stars

Amazing service!

Thank you again for all your help and making this experience so pleasant! I had never rented a bus before and couldn’t have picked a better company. Easy to contact customer service and an amazing driver! Thanks again!

November 29, 2021
Rated 4 out of 5 stars

Great time!

The bus was about 15 minutes late but other than that it was a great experience.
Our driver was very helpful and friendly! He helped us load up tons and tons of bags from Target. We had a great experience and would definitely do it again!

November 14, 2021

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