First Charter Bus Rental - East Main/Brighton Reviews 

57
TrustScore 4.5 out of 5

4.4

1185 East Main St., 14609 Rochester, NY, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Quality service, great communication and a wonderful bus driver. I appreciate finding a lower cost transportation option to accommodate a large group of people. Overall, a great experience booking wit... See more

Rated 3 out of 5 stars

Driver didn't put in correct address for one of the stops and needed assistance to get to several other ones, but great pricing and communication prior to the day.

Rated 5 out of 5 stars

Frank was a fantastic driver! Great idea, everyone loved not having to drive. We will be using your services again in the near future!


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - East Main/Brighton

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
Get a Quote
Contact Us

Contact info

  • 1185 East Main St., 14609, Rochester, NY, United States

  • 800-774-3135

4.4

Excellent

TrustScore 4.5 out of 5

57 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(57)

1,635 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The driver is as wonderful

The driver is as wonderful! Was there right on time and great with the passengers. Asked if someone would check if there were any others needing a ride before the last run to the hotel for the wedding guest.

October 10, 2021
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience. The bus arrived well in time. The driver, Leon, was exceptionally polite and competent. He demonstrated superior driving and customer service skills. We will use your service again!!! Thank you? Jim Malone

October 4, 2021
Rated 5 out of 5 stars

The service was excellent

The service was excellent. The driver was very alert and knowledgeable. She was very punctual. Much better than the driver a year ago.
Thank you very much for your service!

September 20, 2021
Rated 5 out of 5 stars

Best Decision!

We rented a bus for a recent concert and it was the best decision! The bus was clean, the driver (Ann) was wonderful and everyone had the best time! It was much more affordable than I thought it would be. I will certainly rent a bus through First Charter Bus again!!

August 27, 2021
Rated 1 out of 5 stars

Awful.

The bus driver did not stick to the shuttle time schedule and literally left the bride and groom behind at the reception where we had to call the emergency contact number to get ahold of them.

July 11, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look