Quality service, great communication and a wonderful bus driver. I appreciate finding a lower cost transportation option to accommodate a large group of people. Overall, a great experience booking wit... See more
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Driver didn't put in correct address for one of the stops and needed assistance to get to several other ones, but great pricing and communication prior to the day.
Frank was a fantastic driver! Great idea, everyone loved not having to drive. We will be using your services again in the near future!
Our driver was very friendly! We had a great trip, and I would definitely book again!
Company details
About First Charter Bus Rental - East Main/Brighton
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
1185 East Main St., 14609, Rochester, NY, United States
- 800-774-3135
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Bus driver was prompt and courteous
Bus driver was prompt and courteous. Great service for a group short trip in town.
The driver is as wonderful
The driver is as wonderful! Was there right on time and great with the passengers. Asked if someone would check if there were any others needing a ride before the last run to the hotel for the wedding guest.
Wonderful experience
Wonderful experience. The bus arrived well in time. The driver, Leon, was exceptionally polite and competent. He demonstrated superior driving and customer service skills. We will use your service again!!! Thank you? Jim Malone
Our driver charles was fantastic safe…
Our driver charles was fantastic safe and easy to work with. We have a fun crowd for bills game will do this again for sure.
The service was excellent
The service was excellent. The driver was very alert and knowledgeable. She was very punctual. Much better than the driver a year ago.
Thank you very much for your service!
Our driver was simply the best
Our driver was simply the best! She was so much fun but also so professional. We had such a great experience because of her. Thank you Aisha!!!
designated driver for wedding reception
our driver was flexible and responsive to the needs of our wedding guests and changing schedules. great experience which allowed us to keep our guests safe and allow for them to enjoy themselves.
Tina is the best
Great service!
Well organized company, great service, great price for our wedding transportation! Would book again!!
Best Decision!
We rented a bus for a recent concert and it was the best decision! The bus was clean, the driver (Ann) was wonderful and everyone had the best time! It was much more affordable than I thought it would be. I will certainly rent a bus through First Charter Bus again!!
10/10 recommend
Arrived 15 minutes early, driver was extremely friendly from start to finish. I would definitely recommend!
Awful.
The bus driver did not stick to the shuttle time schedule and literally left the bride and groom behind at the reception where we had to call the emergency contact number to get ahold of them.
Everyone was very nice over the phone…
Everyone was very nice over the phone when setting everything up, we even had some issues with our check getting lost but they were very helpful. Our bus driver for the night was fantastic. Overall a great experience!
One of the best choices we made in…
One of the best choices we made in planning our wedding. Ashley our driver was fantastic. Bus was like new. Good job First Student!
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