Although my experience setting up the Long Island trip tomorrow has been horrific, the experience yesterday for the Westchester college fair was picture-perfect. I had not one complaint. Everything... See more
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See what reviewers are saying
Overall, I had a very good experience with First Charter in Mt Vernon. Amanda was on top of things and lovely to deal with.
We had a wonderful experience with First Student. Our driver, Jason, was polite and all-around wonderful. We requested that our charter operate in a shuttle-type manner and the bus was always on time.... See more
We booked First Student Charter Bus Rental for our wedding shuttle service and we are so happy that we did! Our bus driver was prompt and great to work with. Our guests enjoyed the novelty of having a... See more
Company details
About First Charter Bus Rental - Mt. Vernon
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
325 Miller Place, 10550, Mt. Vernon, NY, United States
- 800-774-3135
4.0
Great
41 reviews
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Excellent service
Excellent service. Great staff taking orders. Very good bus drivers and most importantly on time.
August 22, 2021
First Student is excellent … Walter our…
First Student is excellent … Walter our driver of choice is courteous professional and a skilled driver. Everyone I have spoken to on the phone is also very helpful and professional. The reason why a 4 and not a 5 is because our driver had a route before he picks us up which delays him from arriving on time for us. There is always traffic in NY so the extra time that it takes to complete another route before our trips becomes time that makes the bus late. This is not a reflection on the driver rather the scheduling. This would be the only negative I would have with this company.
July 8, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered the bus for 9:30AM and it did…
I ordered the bus for 9:30AM and it did not arrive till 10:40AM. I understand that there was an accident with our initial bus, but I scheduled the bus to arrive early just in case there is traffic. Our tour was for 11AM and we missed out on the tour.
March 10, 2020
Unprompted review
Reply from First Charter Bus Rental - Mt. Vernon
I apologize for your experience and assure you this is not typical. My name is Nancy and I run the Charter Center in the Central US. Will you please call me at 866-514-8747? I want to understand more about your experience so I can work with you to make this situation right. Thanks, Nancy
The bus was on time and very clean.
The bus was on time and very clean.
The driver was a good driver and very professional. There were seat belts on the bus They were fantastic. Thank you First Student!
March 8, 2020
Unprompted review
The driver was very courteous and tried…
The driver was very courteous and tried to make the trip as pleasant as possible for us.
February 10, 2020
Unprompted review
I used First Student as transportation for my wedding
I used First Student as transportation for my wedding to and from the venue. Compared to other prices from a limo company for a shuttle bus the price can't be beat, however the bus driver did get lost on the way home and took twice as long to get to the hotel.
December 24, 2019
Unprompted review
Reply from First Charter Bus Rental - Mt. Vernon
I'm sorry you had this experience and I assure you that this is not typical. My name is Tammy and I run the Charter Center in the Eastern United States. Will you please reach out to me? I would like to understand more so I can take corrective action and work to make your situation right.
Thanks,
Tammy Ward
Charter Center Manager
Tammy.Ward@firstgroup.com
732-280-4927
Everything was great
Everything was great! Couldn't have been better!
December 9, 2019
Unprompted review
First Charter did a great job!
Buses were on time and bus drivers drove safely! Everything went well! AND, they had the best prices around!
December 2, 2019
Unprompted review
The company was easy to deal with
The company was easy to deal with. The driver was on time and lovely.
November 29, 2019
Unprompted review
Very happy with our choice of First Charter
The buses worked out very well for our wedding and continued to do loops to get guests even after it appeared to be cleared out to ensure that everyone made it from the hotel to the reception and vice versa. The only comment that I received from guests is that they weren't told by the drivers that another bus was coming so people piled on a bit more than needed. If drivers could let guests know when a second bus is arriving or that they will be coming back shortly that would be very helpful. Overall great work and very good price. Would use again and recommend to others!
November 11, 2019
Unprompted review
The driver was personable on time and…
The driver was personable on time and helpful
November 11, 2019
Unprompted review
Our trip was very successful!
November 10, 2019
Unprompted review
Ordered a bus
Ordered a bus. The bus came on time. Drove kids safely. Nothing else to say. Good job.
November 3, 2019
Unprompted review
Excellent trip and excellent driver
Excellent trip and excellent driver. Couldn’t be happier!
October 25, 2019
Unprompted review
Reply from First Charter Bus Rental - Mt. Vernon
Thanks for the feedback and for you trust in First Student!!
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