First Charter Bus Rental - Tacoma Reviews 61

TrustScore 4.5 out of 5

4.6

1128 St. Paul Avenue PO Box 111150-98411, 98421 Tacoma, WA, US


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Rated 5 out of 5 stars

First of all, the phone experience was amazing! I was able to talk to a real person quickly each time I called. Everyone on the phone was very helpful and quick. Our busses were on time and the bus dr... See more

Rated 5 out of 5 stars

We booked 4 school buses for our wedding and it went so smoothly! All buses showed up on time and dealt with a very busy area for pick up and remote location for drop off. Thank you for providing a sa... See more

Rated 3 out of 5 stars

Overall the experience was good. However, one day the driver was nearly 20 minutes late for the pickup, and another day the driver was not given information or directions to a stop that was paid for.

Rated 5 out of 5 stars

Thalis (our bus driver) was literally AMAZING! She showed up on time, left on time, got us where we needed to be safely and on time. She was also so sweet. How do we continue to have her, because we d... See more


Company details

  1. Bus and Coach Company
  2. Bus Charter

About First Charter Bus Rental - Tacoma

Written by the company

Think Yellow for your next event.

From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.

First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.

The best buses

Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.

The best drivers

Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.

The best customer service

First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.

*Location prices vary. Minimum trip time and other restrictions may apply.

Your Event
Let's Plan
Get a Quote
Contact Us

Contact info

  • 1128 St. Paul Avenue PO Box 111150-98411, 98421, Tacoma, WA, United States

  • 800-309-1421

4.6

Excellent

TrustScore 4.5 out of 5

61 reviews

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Rated 5 out of 5 stars

Great experience!

First of all, the phone experience was amazing! I was able to talk to a real person quickly each time I called. Everyone on the phone was very helpful and quick. Our busses were on time and the bus driver was amazing. I will definitely be using your service again in the future. And I have already recommended it to others.

January 12, 2026
Rated 5 out of 5 stars

Very smooth

Driver was early. All logistics, including some changes, were handled very professionally.

September 11, 2025
Rated 5 out of 5 stars

We booked 4 school buses for our…

We booked 4 school buses for our wedding and it went so smoothly! All buses showed up on time and dealt with a very busy area for pick up and remote location for drop off. Thank you for providing a safe ride for all of our guests! The drivers were very professional and safe. Also communication with the Tacoma brach and Jenean was great.

May 12, 2025
Rated 5 out of 5 stars

Thalis is A++

Thalis (our bus driver) was literally AMAZING! She showed up on time, left on time, got us where we needed to be safely and on time. She was also so sweet. How do we continue to have her, because we don't want anyone else lols

November 18, 2023
Rated 3 out of 5 stars

Only a few issues

Overall the experience was good. However, one day the driver was nearly 20 minutes late for the pickup, and another day the driver was not given information or directions to a stop that was paid for.

January 24, 2023
Rated 1 out of 5 stars

Bus was 70 minutes late

Bud was 70 minutes late. Called main national line and they said dispatcher in my area doesn’t arrive until 10 am. That doesn’t work for a bus that should have left the bus barn at 8:30 at the latest. I’m guessing they just messed up and didn’t notify a driver. Once they got with program the driver and trip was fine. But 70 minutes late for a school event (with stops to pick up at school events) is not great. In years its they were fine. But not great this time.

January 18, 2023
Rated 5 out of 5 stars

The first bus was early

The first bus was early, and second bus wasn't far behind. The drivers were close by at the end of the program which ended early so the guys were able to go home earlier than scheduled.

November 17, 2022
Rated 1 out of 5 stars

Had massive issues with the entire…

Had massive issues with the entire experience. Had to call repeatedly to get the trip booked. Charged $1300 for 13 minute trip to and from. Less than a half hour total drive time and even offered to have the driver come an hour early so he didn’t have to wait, after I paid for an additional hour, no return on that extra money. It was the most basic hurry up let’s go and get you off this bus experience ever. Will not recommend this company for anyone, ever.

September 24, 2022
Rated 1 out of 5 stars

Busses showed up 1 hour late

Busses showed up 1 hour late, on our wedding day. We gave them instructions to contact wedding coordinator day of, and they called the groom one hour prior to the ceremony saying that the drivers got the wrong pickup time and would be an hour late. None of our instructions were followed like asking them to tape signs on the windows. Very poor attention to detail.

September 5, 2022
Rated 5 out of 5 stars

Mrs.Brenda Curtiss

Mr. John our bus driver was so kind and friendly toward the kids. He helped lift our heavy cooler up onto the bus. We made it to our destination and back on time.

August 23, 2022
Rated 5 out of 5 stars

We rented for our wedding and…

We rented for our wedding and everything was smooth and easy - they even let us put a Just Married sign on the back, and waited past our departure time for a friend who was super late to get to the bus pick-up spot. Thrilled with our choice!

August 16, 2022

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