First of all, the phone experience was amazing! I was able to talk to a real person quickly each time I called. Everyone on the phone was very helpful and quick. Our busses were on time and the bus dr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We booked 4 school buses for our wedding and it went so smoothly! All buses showed up on time and dealt with a very busy area for pick up and remote location for drop off. Thank you for providing a sa... See more
Overall the experience was good. However, one day the driver was nearly 20 minutes late for the pickup, and another day the driver was not given information or directions to a stop that was paid for.
Thalis (our bus driver) was literally AMAZING! She showed up on time, left on time, got us where we needed to be safely and on time. She was also so sweet. How do we continue to have her, because we d... See more
Company details
About First Charter Bus Rental - Tacoma
Written by the company
Think Yellow for your next event.
From field trips and party buses to corporate events and conventions to national organizations and non-profits, choosing yellow is the fun and flexible choice for all types of groups and destinations. School bus rental prices range from $85 to $125* per hour.
First Student is North America’s largest and most trusted provider of chartered yellow school bus transportation because we have the best drivers, buses and customer service.
The best buses
Because we have North America’s largest fleet, we are able to provide you with the best, newest and cleanest buses in the industry.
The best drivers
Most of your experience comes down to the driver, and we take our responsibility to provide you with a safe, respectful and caring professional driver, very seriously. We have a thorough screening and selection process to ensure we hire only the best and a continual training program to make them even better.
The best customer service
First Student has dedicated charter centers across North America, staffed with transportation professionals who know your region and are ready to partner with you on your most complex transportation needs.
*Location prices vary. Minimum trip time and other restrictions may apply.
Contact info
1128 St. Paul Avenue PO Box 111150-98411, 98421, Tacoma, WA, United States
- 800-309-1421
4.6
Excellent
61 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our bus driver was wonderful
Our bus driver was wonderful. They were very easy going, made the drive an easy enjoyable experience and mentioned a few times how well behaved our children were. They are a phenomenal bus driver and person.
August 4, 2022
Excellent Service
August 1, 2022
The bus was in poor condition
The bus was in poor condition. It was 90 degrees and we received a bus without air conditioning. The bus broke down while we were in Bainbridge. We had to wait for another bus for over 3 hours in 90-degree weather.
August 1, 2022
Therese was absolutely amazing
Therese was absolutely amazing. So welcoming, prompt and phenomenal customer service!
July 12, 2022
We had an excellent field trip which…
We had an excellent field trip which began and ended with our courteous and professional bus driver.
June 30, 2022
All of the drivers for our senior…
All of the drivers for our senior overnight trip were professional, kind and personable. We had a wonderful experience.
Thank you!
Bothell High School Senior Parent
June 17, 2022
No communication and original bus driver never showed up
Rating 2 stars because our driver never showed up. I contacted the dispatcher and they just noticed that the driver never came in that morning to pick up their bus ticket and that they didn't catch it. Our trip ended up being postponed by an hour because they had to find us a new bus and driver.
June 9, 2022
5 stars - great customer service
I five 5 stars on customer service and the care they put into getting us transportation at the last minute.
Getting ahold of them to start the process was not the easiest.
June 9, 2022
Bus arrived on time for both pick-up…
Bus arrived on time for both pick-up and return.
A number of our ladies drove themselves so bus was only half full. All in all we were pleased with our choice of FIRST STUDENT and will recommend for
next year.
Thank you
Kathy Lemmon-Vander Hoek
May 13, 2022
Excellent
Everything went as expected. They were able to accommodate a last minute change to our itinerary which saved our event!
May 12, 2022
The service was great and the drivers…
The service was great and the drivers were very helpful.
April 25, 2022
The service was everything I wanted it…
The service was everything I wanted it to be. Safe, efficient, and something I didn’t have to spend much time worrying about.
December 19, 2021
What a FANTASTIC experience!!!!
What a FANTASTIC experience!!!!! Our driver, Brendan, was delightful and took exceptionally good care of our group. The bus was clean, orderly, and arrived on time. I rented the bus to transport my team to a holiday experience - kept it all a secret, including that we were taking a school bus to a venue other than where I told them to meet!! When Brendan and the bus pulled up they were all wide eyed with smiles and it was so fun to do a throw back to the old school bus days! Sales and dispatch were both easy to work with and responsive. I will definitely take advantage of using First Student in Tacoma again!!!
December 11, 2021
Everything was perfect
Everything was perfect. Safe & on time. As advertised, no surprises...Excellent service.
November 15, 2021
Great service will use again!!!1
November 1, 2021
Awesome!
Great service and you can't beat their prices! We used a bus to transport ~50 people for a wedding reception.
September 27, 2021
We had a wonderful time and Pam was an…
We had a wonderful time and Pam was an excellent driver! I will recommend you to others.
Thank you!
September 27, 2021
Everything went according to plan
Everything went according to plan! It was so much fun!
August 18, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.