Jessica Rodriguez is awful as an agent. Doesn't do her job thoroughly. Terrible experience with First Chicago. Claims took forever, reps were rude and passed me between departments, and I still don’t... See more
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Review summary
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I don’t even understand how this company is still open they are the worse. They don’t help they don’t pick up any calls I had a claim open with them since August they sent a email saying my car was a... See more
If I could give this company a -10 I would. A driver who has this insurance hit my car on 12/11/25. It took about 24 hours before a representative returned my call. They told me they don't pay for... See more
Everyone needs to team up and report them to the Insurance Complaint Department and get this POS / Scam Company STUT DOWN ASAP!!! They will take your money to insure you, because no one else will, but... See more
Company details
Written by the company
First Chicago Insurance specializes in developing affordable auto insurance products for good drivers in Illinois, Indiana, Iowa, Kansas, Missouri, and Wisconsin.
Contact info
South Cicero Avenue 6640, 60638, Bedford Park, United States
- (888)262-8864
- https://www.firstchicagoinsurance.com/Home/Contact
- firstchicagoinsurance.com
1.2
Bad
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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👍👍👍👍👍
Great service.l was wrong in my understanding but was given excellent clarification
May 3, 2019
Unprompted review
Friendly easy to work with will explain…
Friendly easy to work with will explain the insurance policy
May 3, 2019
Unprompted review
After having an accident I was really…
After having an accident I was really distressed about the situation. First Chicago and my representative that assisted me was so professional and yet concerned. I would recommend First Chicago Insurance to anyone for top quality service and support.
April 25, 2019
Unprompted review
The insurance agent made my experience…
The insurance agent made my experience easy going by being direct that led to immediate results needed to begin filing a claim.
April 23, 2019
Unprompted review
Very courteous and polite
April 22, 2019
Unprompted review
Very helpful and easy to fix my issue.
April 16, 2019
Unprompted review
Always very helpful
April 16, 2019
Unprompted review
Absolutely terrible
Absolutely terrible. No one could answer simple questions about my policy and I got the run around when trying to remove a car from the policy. I can now see why it was half the price of my progressive policy. You really do get what you pay for
April 10, 2019
Unprompted review
Can never get in touch with an agent…
Can never get in touch with an agent takes forever I just pray too God that he keeps me well and avoid all auto accidents I feel this insurance company will make my life a living hell far as coverage
April 8, 2019
Unprompted review
Reply from First Chicago Insurance
Thank you for your feedback. We are sorry you are experiencing trouble with your agent. Please contact them directly as this complaint reflects your experience with your chosen insurance agent, and not First Chicago Insurance Company.
I had to call First Chicago Insurance…
I had to call First Chicago Insurance on 4/3/2019 and the lady i talk to was very understanding ( sorry I forgot he Name ) she really help me out I was having trouble paying my bill on line She took my payment over the phone and I thank her for all of her help
April 4, 2019
Unprompted review
Very professional and supportive during…
Very professional and supportive during a stressful time at this moment
March 29, 2019
Unprompted review
Shady Organization
I was involved in an accident that was the fault of the other driver. His insurance company was terrible and dragging their feet to address damages after receiving the police report and acknowledging the driver to be at fault. The driver’s insurance company sent me to the body shop for damage estimate. After the estimate the driver’s insurance took 3 months and still would not okay my repairs. I paid my deductible with 1st Chicago $1030.00 to get damages repaired At which time they told me my deductible would be completely refunded to me pending repairs. I called them a week after my repairs were complete to complain about Shotty workmanship. I also inquired about when I would be receiving my deductible as a refund that I had to pay out. They then told me there was an open investigation and the other insurance company had not found the client liable so me receiving my deductible amount refunded was not possible. They mislead me as a customer and are a below standard company. I will never recommend them and I now have to hire an attorney to recoup my deductible. Stay away from this organization!
March 27, 2019
Unprompted review
The Lady I talked to was very helpful
The Lady I talked to was very helpful. The only thing I didn't like was that I was on hold for 8 minutes. But very easy to deal with. I called and the adjuster was there the next day.
March 21, 2019
Unprompted review
The person who assist was very…
The person who assist was very professional in helping me resolve my issue. Cristina Servin
March 20, 2019
Unprompted review
Nice easy service
March 20, 2019
Unprompted review
Automated service for paying bill…
Automated service for paying bill doesn't work...
March 19, 2019
Unprompted review
Reply from First Chicago Insurance
Hello Sandra, I am sorry our systems were down while you were using them. Thank you for bringing it to our attention. If you would like to talk more about the issue you are welcome to call me at (708)552-2416 between 9 am and 4 pm Monday through Friday.
Friendly
Friendly, courteous, knowledge and exemplary customer service.
March 18, 2019
Unprompted review
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