First Choice Doors & Windows  Reviews 

Bullying

This company will bully you with their prices. They start off ridiculously high and take no for an answer. They will spend hours in your home making out they are giving you the best deal possible police were called to assist with the removal but before they could arrive they finally left three hours later.

I was in the kitchen earlier today when someone started banging on my front door quite loudly before I could get to the door. I found a leaflet dropped on my floor as I picked it up. I opened the door to see who it was and found a lad walking away, so I called him back to find out who he was and what he wanted. He tells me he has knocked on my door in regards to my windows. I asked him what was the problem with my windows ? He began to tell me they were old draft day and no good and that they had been in for quite some time and that he could happily get a knife and pop the glass out if you wanted to like a thief in the night, this has scared me quite deeply and left me no concerned and worried for my own safety in my own home to make matter worse pointed to my new car and stated that if I could afford a new car, I therefore could afford some new windows shocked by this I was left speechless and gobsmacked who has the right to tell me what I should or should not do with my own property when I challenged him eventually he begun to use colourful language and a middle finger and tell me to go f* myself and called me a fat whale unaware that I’m heavily pregnant with twins not though I need to explain myself to him or anybody else but the car is a company car for my husband and we’ve only recently moved into the property and not been in a financial position to change windows or alterations to our home considering the fact that I am due to give birth at any point, but the stress of that could’ve brought an early labour I told my husband about this which has left me worried and fearful. I looked on the leaflet to find a name of Jordan. I’m unaware if he is a local lad or not but this company and he’s representation put me off using them at any point in the near future I will strongly advise anybody to come in contact with this business and people like him to avoid it all costs unprofessional in its own right I hope he doesn’t have children or a wife because if he does, I would be concerned for their welfare and how you might treat them maybe he may have kids I don’t know but if he spoke to a child the way he spoke to me even his own and I saw him in public I would report him to the authoriti

My partner and I had a quotation for some windows the other week from an Asian gentleman unsure of his name
The price for the windows was extortionate, but what was worse was when they asked us if we wish to finance or pay cash
They told us the interest free option could be spread across 3 to 5 years depending on our situation the quotation was extortionate
We like to found out if we’ve offered to pay cash and not financed the same deal would’ve been done for less so the interest free package isn’t really interest free at all it’s a scam so they can pass on the problems to the creator if anything goes wrong
We decided to have some other quotations before deciding what direction to go on but since then we’ve been receiving phone call after phone call from this company to try and get it to sign on the day which I call pressure selling and quite offputting and find this tactic unnecessary after seeing the amount of bad reviews from this company. I would highly recommend avoiding them at all cost

My wife and I received a knock at the door some months ago from a young lad named Joe. We asked what it would cost to have a new build conservatory done and went ahead with giving our details for a quotation
Unfortunately, the way that we were spoken to on the phone from the office put us off as I did not seem to be very interested unless we be willing to make a decision there and then on the offer made which is not what we were told on the door we were led to believe the quotation we was valued for 12 months
The only reason we agreed to have a quotation was because our neighbour had had some work done by this company the day before
After discussing with the neighbour we are glad we did not go ahead. We found out they are very pushy and start off very steep in their prices looking too hard sell they’re all about profit margins and back pocket from my opinion but what is more annoying? I have consistently received phone calls and so has my wife from fellow members of staff asking if we would give them a chance now we are constantly bombarded almost every week to the point where we feel harassed.
Based on reviews that we are seeing we are so glad we did not choose this company and ask for them to remove our details from their system as we have consistently asked via phone calls not to

Two worker over rd last week, very nice and smile, me an wife in garden an 2 wrk men calling on doors asking if any1 want any work from this company, they ask next door and they say yes to quote, my wife asked how much for windows, they said no, than said call office even tho they make appointment with neighbour, very rude, maybe they don’t like us?

Lovely fitters. Very clean and friendly.

Yet another annoying call from this company and yet again the same person calling me on the phone that calls me constantly three possibly four calls were received by a lad named Callum very pushy, refuses to take no for an answer, when I am saying to him, I am not interested and I ask him to remove my information from the system he then continues to persuade me to have a quotation on Windows and it’s a quotation is not good enough. He will ask one of his local friends nearby and he and his friends will do the job cheaper.

I have received other calls from other members of staff over a period of 5 to 6 years also that do the exact same thing as he does
Just because I live near to where he proclaimed he does does not give him the right to try and sell me windows when I’m not interested
The customer reviews on this page is alarming. Why would I want to put my hard earned and money into this filth?

My elderly mother in her 90s received a call today at her front door
A lad by the name of “Jordan” informed my mother that the company he represents was doing some work for one of the residents, he handed her a leaflet and told her that her windows were old and all the mist and condensation was not good and that she needed some new ones when when she kindly explained to the best of her ability that she had handed power of eternity over to myself and my sister and that he needed to speak to one of us as she could not make a decision he got very aggressive and very nasty. All of this is recorded on CCTV. The only reason we know who this person is is because of the name on the leaflet, he was very pushy very demanding and insisted on giving her details.

After reviewing the CCTV, I am contemplating reporting this to the police and trading standards, I am not sure 100% if he’s Welsh, but he certainly sounds like it by the accent or somewhere in that region

I am extremely angry by the manner and conduct after reviewing their reviews. I would highly recommend staying well clear of him and anyone from this company. I can only imagine had my mother given her details to him and arranged for an appointment as salesman would come round and would absolutely do everything in their power to gain money from a vulnerable woman

My partner received a knock at the door whilst working from home on a zoom call

A young lad presented himself quite reasonable and asked if we would want a quote on some windows

She agreed because the other ones were old and worn

She also explained she wasn’t working from home and was unable to speak but gave details

Within 20 to 30 minutes the same young lad came back knocking at the door quite aggressively and hard demanding that she entered her phone to confirm the appointment and was quite rude unlike the first time

When she kindly reminded him, she was working from home and that she would answer her phone on her lunch break she close the door and felt intimidated and bullied and harassed by him

When she eventually checked her phone there was 12 missed calls from a spam line followed by two missed calls off Mobile

When I came home from work and she explained what it happened, I checked the review page. I was not impressed by what I was reading from other customers.

Why does it require 12 missed calls and for someone to constantly harass and bombard someone’s phone

What I am unsure who the person was that knocked the door and I understand that job may be hard and frustrating there is no need for that kind of behaviour

I would not highly recommend this company whatsoever instead will be looking at alternative companies who are better behaved such as Leamore Windows

If a company is desperate for work, they cannot be very good
A well company does not need to bombard someone with missed calls and send that person back to the door because they are unable to take that call at that precise moment when working

Shaid and Becky are the owners of this company and have been since day one, they were in partnership with another fella who moved to Shropshire home improvements after covid who’s on the sex register and both of these clowns knew this and were happy to do business with him, Tony Bushnall and his brother Mark,

I have called this company on multiple occasions to complain about problems that I have had since day one with my conservatory and it’s been non-stop leaking ever since
When you asked to speak to the owner of the company, they always tell you that the owners are not in and that the person that you are speaking to is the manager not the owner which is not actually quite accurate, Shaid Hussain is now joint owner with his wife Becky, but when you call you get told you are talking to either Gary or Charlie when in actual fact it’s the exact same person why he feels the need to proclaim to be a white British male when he is clearly not it’s baffling as well as concerning especially as he is a male Muslim. He also tells you they are brothers, which is also inaccurate and untrue. I am quite confident in believing not only is a terrible liar but he has a multiple personality disorder how we managed to keep up with different names from the company I don’t know and when you ask for a refund, you need to speak to Stephen who is also the same person. He is not under new ownership nor has it been in fact it’s been the same ownership since the beginning of registration for this company they are exceptionally quick to take your money and make false promises time and time again to come out and repair the issues and the damage done and even offer a refund if you can provide evidence I.e. proof via email etc. I’ve also spoken to another colleague that works for them by the name of Jordan who is arrogant and his own arse and very unprofessional and it’s quick to tell you his point of view without listening to yours not only this but they call me up on a regular basis asking if I want more work doing from this company, I did agree that if they rectified the matters, I would give them benefit of the doubt as I needed a full house of windows but because I cannot be bothered to rectify the thousand pound I have spent working hard for quite clearly that’s never going to happen. We’ve all heard the expression past the parcel in this case it’s past the blame kick the problem down the line. I would highly recommend anyone reading this not to use this company and to consider any legal action required against them if you have done so on any work you have not had rectified by this poor disgusting vulgar company

I had a ten-year warranty on new windows installed, 5th year parts of windows handles himges started to fall apart called them about the material fault they are asking for payment for warranted parts.
screws fitted in a bent way so there will be damage in the future
Steer away, not honest business.
Now they will read this and say we are sorry for the experience you faced.
They have no intention to keep their side of the deal
I will never ever buy windows from them.Contract 41237

Only gave this 1 star because the quality of work is good but customer service is non existent. Always deliver outstanding presentation on their products to sell you but after they get you on the contract you are just a number. Spent over £7k on the roof and I don’t feel like I’m being appreciated for being a customer. It was difficult to arrange a date for installation, first date was given eventually when I kept calling them, then no one turned up.. I wasted a day waiting for them and didn’t even bother to call me to say they have to cancel due to weather conditions. Also for the final measurements they just turned up unannounced when I wasn’t at home. After sales is even worse as still chasing them since beginning of December as they left lots of screws, bolts and debris everywhere, not very tidy workers. Then I got a flat tyre on both of my cars because of the screws/bolts which was hard for me to notice they were left behind also on my drive as it’s gravel and few have been buried between the gravel. As much as I tried to clean up few apparently were still there as I got a slow puncture in my tyre few days after installation and another tyre was puncture nearly a week later cause I just kept finding screws between my gravel drive. I thought I’d give them a chance to resolve this issue with me first, kept calling up and they kept saying someone will be in touch and nobody ever called. Got fed up after 2 weeks and sent in an official complaints email which on their website they say will be responded to up to 2 weeks time.. surprisingly still no reply to my multiple emails. Couldn’t get through before Christmas, guessing everyone had a nice time off as the phones weren’t answered. Finally got to speak to Garry in January after they apparently had a change of staff. He spoke to me and said he needs to discuss with the board as they are a small company and don’t really have the funds to deal with situations like this? Again, had to chase him for few weeks to get a decision back. After multiple attempts he then accused me of lying and said I could have dropped the screws on the drive myself??!! Now that is fabulous customer service.. because I really wanted to cause a hassle to myself with changing tyres and taking taxi into work, love to inconvenience myself! Gary basically said it’s my words against theirs.. apparently the workers said they have not left any mess. On top of that he said dealing with my complaint was being delayed because the guy that makes decisions his wife hasn’t been well. Then they are swept off their feet in office then another excuse.
Then they finally agreed to compensate for my tyres and this was last month, Gary told me to send an email with proof of my receipts for the tyres, no surprise there - email was not acknowledged. Still chasing him up to this day as then he’s not in, then in meetings, then on a pray.. I’m sorry but I have a full time job and this has created a massive anxiety for me now that I have to take time out of work to try call and get hold of them. Multiple promises that Gary will call back and that call never comes. I think I have given you more than enough chances to resolve this and I really did not want to leave this review but you have left me no choice.
And to all the future customers putting their trust into this company please be cautious because if something goes wrong you are never gonna hear from them again and there will be no help if you need it

Absolutly rubbish company. They build the conservatory and finished on time. Next week onwards massive leak, whole rain comes in through the roof contacted them from the first week. Did nothing. Carrying on till now the 8th year. Nothing has been done and the leak is all over the room and roof and everywhere. A green house will be better than this. Absolutly rubbish rubbish. We could never use this conservatory all these 8 years always flood in the room. Such a waste of money and time..went for a hoiday for 5 days and back, the room is filled with water.

Already had one window fitted by another company. wish I'd found First choice windows (England) ltd before I went ahead. Just had two windows fitted by a first rate window company. From start to finish they were excellent. Their product is 1st class and the fitters couldn't have been more efficient. They left my house clean and tidy and were respectful and helpful from beginning to end. I have ordered the rest of my windows to be fitted by them, They certainly live up to their name. Five star in my book.

The operatives arrived at the agreed time and set to work immediately. They were courteous and respective of our property. They managed to get the work done to time and stayed on site until all was complete. They left the site clean and tidy.

Complete nightmare from start to finish, for those who have had a good experience think yourselves lucky!
Numerous issues when erecting new conservatory from delays due to fitters, parts cut too small and wrong parts delivered. The worst customer and aftersales service ever experienced and nearly 5 months later still no Certass certificate! when calling their contact number you get an obnoxious warehouse person who is extremely rude. Never any management to speak with and now I am expected to pay Certass £30 for a building regs certificate that I should've been issued with for free on completion of the job!!!

My quote came from Ray who was fabulous, very proffessional ,Friendly and extremely knowledgeable he explains everything and wants the best for you, he is very respectful and supportive. Fully recommend him.
Steve the surveyor was excellent extremely thorough and asked lots of questions and changed something that was better for me.Original fitting day got cancelled but that was okay as Front Door and Garage Door was not ready so 2nd fitting day came and the Husband & Wife fitting team are excellent, he dosent speak very good English but she does it didn't cause any problems,they are both extremely polite and professional there workmanship is above & beyond and they are so precise in everything they did, the finishing of is just unreal.they came early morning and never left until late evening until all the windows & front door was finished unfortunately they ran out of time to fit the garage door promising to come back on the Monday to complete. This did not happen due to illness this is where then the communication which had been excellent up to the fitting went array .I had to chase several times to find when the Garage door was going to be fitted which they gave me a date which I was a bit un happy with but due to unforeseen illness it was all that could be done I asked to make sure it was the married fitters & it was & they fitted the garage door yesterday with the same commitment as the widows .I am over the moon with how my windows & doors look.I would definitely recommend this company even with the little bit of communication issue I received thats why I gave 5 stars as the workmanship is excellent. I have just today booked to have my flat roof recovered

An update on a previous very good review. Sadly after having a new door and surrounding, they supplied the wrong glass within the front door. After many phone calls, no one has responded. Looks like the company is great until something is wrong. Then you are ignored. Will not be using again

Our quote came from Ray who was fab, very knowledgeable and very respectful and supportive. Fully recommend him.
Their surveyor was very thorough and asked lots of questions.
Our problems arose when it came to booking in the work. Their communication skills as a company are not great. They were not very forthright with information which led to misunderstandings and frustration on our part. Work got delayed due to weather and then when it was rebooked it was booked in a way which would lead to us having part of the house boarded up for 4 days. In the end we managed to get everything resolved and the work was very high quality.
We are returning for more work even with the issues. We'll just ask more questions and ensure we get the answers we need earlier this time because they're not very explicit in their communication.

NO attention to detail ! Contractors who carried out the work just rushed and it showed ! When pointed out over several months!!! Someone did call after three failed appointments , they would be good at playing chess. I don’t expect the ten year guarantee will be worth the paper it’s written on. 🤬