Firstcom Europe Reviews 

Really good service. Great communication from Carly and good customer service all round.

We contracted Firstcom to provide FTTP for one of our clients. Carly kept us up to date on the progress of the project and was very helpful in changing installation dates when we were given an appointment that we couldn't make. We did have a post install technical hiccup but the support team swiftly sorted that out.

Just had a call from Heidi at Firstcom Europe, very professional and polite as the person she needed to speak to wasn't in the office today so we went through all our contact information.

Excellent experience with the technical support I received from Jacob Shears. He responded to my query quickly, was friendly and professional throughout, and resolved my computer issue efficiently. I really appreciated his clear communication, helpful approach, and the speed at which everything was sorted. Outstanding customer service and a very positive experience overall!

WARREN was excellent and helped make our internet super fast and also fixed our phone lines in a flash!

Also shout out to Charlotte, who was very helpful organising this support

Transitioning telephone lines is never something we look forward to, however Firstcom has made the process easy from start to finish.
Kyle has been super helpful, informative and always on hand with any questions regarding the contract.
Charlotte has kept me updated on each step of the process!
Callam has been out today and set up the telephones. This has gone swimmingly with no issues, he was polite, friendly and informative.
Extremely happy with all aspects.

First class service from James our account manager and Charlotte who arranged all the installation.

We recently moved into FirstcomEurope from Bowland IT. The service has been seem less with excellent support from all the team,

Ab in particular has been fantastic in solving our recent issue with expect knowledge and caring attitude.

Recently needed some support, Jacob S was super, contacted us promptly, solved the problem& provided work around solutions, excellent support, thank you.

A really disappointing experience with this company. Firstly they do 3 year rolling contracts which are very unfair and difficult to get out. On top of this after asking them to quote a new contract to see if there was any benefit in this route, the sales calls were relentless, it became frustrating and felt more like harassment than customer service. Even after telling them we are not interested we continued to receive frequent calls. Overall, poor customer experience, restrictive contract terms and relentless sales pressure. I would not recommend this company at all.

The company always kept me informed of what was going on, completed the job within the timeframe they had given me and the staff on site (George, Stuart & Mick) were polite and respectful. They ensured that I fully understood the system before they left. The office based staff (Bethany) was available to support where needed and checked in regularly to ensure all was going smoothly. Would highly recommend

Whenever you ring you always get someone who is willing to help you to sort your issue out, unlike some companies that just want to pass you from department to department, very happy with the service we get and would highly recommend. Technical help is great and they call you back when the say they will, which is all done in a timely manner. (Thanks Ashley for your help )

easy negotiations and solution focused

Luke and Carly helped me out with my new users and headsets, brilliant customer service and communication throughout. Would highly reccomend.

My Initial meeting with Kyle Roddy to discuss our requirements was really helpful & Kyle was great :)
Our requirements changed a few times & this was no trouble for Kyle to change & to re-issue the quote with the amendments.
The install did take a while to get booked in but the engineers were fantastic & so helpful.
I had regular updates from Ashley Dooley in the Provisioning team, who was always more than happy to help.
Overall a positive experience & the only reason it wasn't 5* is because of the length of time it took for the install to be booked in.

Excellent service and communication. Bethany Baldwin was very helpful and attentive during our business phone/internet installation. Thank you.

Pleasure as always dealing with Carly, Chris and the wider team. Customer service and the price is the reason I continue to use Firstcom for my telephone and broadband. I could not recommend them enough.

First Europe sort out any problems we have very quickly and are always on hand whenever we need them. Carly Winrow kept us informed all the way throughout the process.

All the engineers, from the cable gentlemen who worked in very hot temperatures, to the installation engineers, they were all fantastic covering 3 floors of our building. All were clean and fast workers.
They worked around our business needs so nothing/no one was affected.
Our One to One contact Beth kept in touch throughout to make sure everything was going smoothly!