First Financial Intermediaries Ltd Reviews 370

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

James and Matthew at First Financial are absolutely superb. They came recommended to me when my current mortgage broker couldn’t get me a mortgage (I’m self employed) and they found me three great dea... See more

Company replied

Rated 5 out of 5 stars

Mark was the mortgage adviser for our first house purchase and he made it an incredibly smooth process! Always happy to answer our questions, and responses were quick and easy to understand. Very impo... See more

Company replied

Rated 5 out of 5 stars

Great service as always from Mark and Natasha! Helped us complete on our rapid purchase with porting our mortgage and increasing our life cover. Swift responses to all queries and enabled us to get an... See more

Company replied

Rated 5 out of 5 stars

Both Simon Ryder and Kate Leake were nothing short of outstanding - they were the only broker that could get the financing needed. They think outside the box and come up with solutions to meet my... See more

Company replied

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker
  4. Shareholder Protection Company

Written by the company

Specialist Mortgage Advisers. We have been providing our clients with unbiased mortgage advice and unrivalled service since 1997. We offer a wide range of finance products and services for both personal and corporate clients, we also offer advice on the full range of life and critical illness products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

370 reviews

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Rated 5 out of 5 stars

Great advice and service

Having used First Financial Intermediaries for over 20 years, they are always my first point of call for financial related matters. I recently needed to take out some life insurance and Daniel from First Financial Intermediaries was excellent. He provided me with sound advice and took care of the entire process. I would definitely recommend Daniel and team from First Financial Intermediaries for your life insurance and other financial needs!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

First Financial Intermediaries is a First Choice to find a good mortgage

I have used this company some 4 times to find a new mortgage and to also remortgage. It was recommended to me some 12 years ago and I do not hesitate to recommend it to anyone looking for a good mortgage broker. My contact person is Simon Ryder, one of the directors of this company. He has been an amazing help in finding a larger and cheaper mortgage than if I went to one of the big banks. His manager, Paras Pattni, has also been wonderful in following-up of what needs to be done, his clarity in complex explanations and an overall calmness.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have been using First Financial Intermediaries for many years now and the service has always been great. I recently used them to arrange some life term insurance. Daniel was excellent! He handled the entire process efficiently, kept us up to date and was always on hand to answer questions. I would definitely recommend Daniel and team from First Financial Intermediaries.

February 14, 2025
Unprompted review
Rated 5 out of 5 stars

Have used First Financial for a long…

Have used First Financial for a long time but Mr Alex Mort who recently oversaw two mortgages for me was exceptional from the outset. Incredibly professional, responsive, knowledgable, charming, efficient and provided an exceptional service. Would strongly recommend using his services.

October 1, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing! Thanks Natasha!

We were given the details for FF from a work colleague after being messed around by our original broker for some time. From the first call with Natasha it was clear that this would be a far better experience and we were not disappointed! Natasha was amazing from start to finish and ensured that everything went smoothly and we got the best deal for us. We wouldn’t have been able to get out purchase complete without her help. The service we got was so good that I’d already recommended Natasha to 3 people ahead of our completion! Thanks!

August 30, 2023
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind review, it was a pleasure working with you and I look forward to working with you again in the future. Natasha Natasha Caranese, Mortgage & Protection Adviser

Rated 5 out of 5 stars

Wholeheartedly recommend! Thanks Shaun and Zoe :)

I could not recommend First Financial Intermediaries more! They have gone above and beyond, and way out of their way for me in so many ways, I am eternally grateful!

Shaun Owens was recommended to me by another of his customers when I was still just exploring what is out there. Nevertheless, he took the time to explain the process in detail, walk me through the steps and answer all of my questions (and, trust me, there were many!).

When it came to securing a deal, he and Zoe Waugh not only found a product that suited my needs, but also very kindly prioritized my application upon my request, with a view to ensuring we beat the rate increase.

Overall, I've received excellent service and am extremely satisfied with how professional yet personable the whole experience has been. I will certainly be using their services again!

Thank you, Shaun and Zoe! :)

August 15, 2023
Unprompted review
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Reply from First Financial Intermediaries Ltd

Mina, thank you so much for your kind review, myself and Zoe really appreciate the positive feedback. We are delighted that we have been able to support you in your journey to purchase your first property. It has been a pleasure working with you, you have equally been great to work with and very understanding in a tough market. We both look forward to working with you again in the future. Shaun Adviser, Zoe Client Relationship Manager

Rated 5 out of 5 stars

A fantastic and transparent mortgage broker

Gavin Pearse and Jay Patel were extremely helpful in finding us the right mortgage, walking us through the process and supporting our entire journey. There was transparency for the entire duration of the engagement, with them letting us know the exact rates at any point in time, and the various offers (as well as what evidence the bank was likely to ask us).

Would highly recommend them, and look forward to working with them again for any future re-mortgaging!

July 28, 2023
Unprompted review
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Reply from First Financial Intermediaries Ltd

George, thank you for your kind words, it was a pleasure helping you with your purchase and look forward to working with you again in the future! Gavin Pearse - Director

Rated 5 out of 5 stars

First Financial - A distinctive Client Service Offering

First Financial (Stephen Bourke and Max Lacey) advised me on a complex re-financing matter which involved my overseas resident status. The advice and support I received was outstanding. The advice was always pragmatic, responsive, commercial, technically strong and empathetic. I would strongly recommend Stephen and Max and had a first class experience with First Financial. Excellent.

May 16, 2023
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you so much for taking the time to write such a kind review, we really do appreciate it and it was our pleasure to assist!

We look forward to working with you again in the future.

Stephen Bourke, Adviser & Max Lacey, Client Relationship Manager.

Rated 5 out of 5 stars

The staff of First Financial were very…

The staff of First Financial were very professional and diligent in carrying out their duties, ensuring that we got a better product than what we were previously offered by another broker. I will highly recommend First Financial to anyone for their Mortgage services.

January 24, 2023
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Akin, it was a pleasure working with you and look forward to working with you again in the future. Natasha, Adviser.


Rated 5 out of 5 stars

They are the go to mortgage people

They are the go to mortgage people - excellent products and service!

February 9, 2023
Unprompted review
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Reply from First Financial Intermediaries Ltd

Paul, thank you for your feedback. It was a pleasure assisting you again and we look forward to being of service to you in future. – James, Managing Director.

Rated 5 out of 5 stars

Exceptional service.

I cannot praise First Financial and Sophie in particular highly enough.
Amid market turmoil we were seeking to extend a Buy to Let mortgage with both age and income against us. 🥴

Super fast responses, clear and patient explanations resulted in a competitive offer within record time and all then progressed smoothly.

February 13, 2023
Unprompted review
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Reply from First Financial Intermediaries Ltd

Dear Thomasine and Simon, thank you so much for taking the time to leave such a glowing review! It was a pleasure to support you both with your further advance, I look forward to supporting you both in the future. Sophie Hart, Adviser

Rated 5 out of 5 stars

Good experience with First Financial

First Financial helped us with our mortgage and remortgage. We were most recently assisted by Shaun Owens and he was great, and previously by other people in the team and everyone has been good.

February 7, 2023
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind review Levi, pleasure working with you. If you require anything in the future, please do not hesitate to reach out to us. Shaun, Adviser, Zoe, Client Relationship Manager, Sam, Client Relationship Manager.

Rated 5 out of 5 stars

Another remortgage done with First…

Another remortgage done with First Financial. James and team continue to deliver quality, efficient service. Been a very happy client for 20 years.

January 26, 2023
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Jason for your kind words, it was a pleasure as always to assist you. We look forward to doing so again in future. James, Adviser and Matthew, Client Relationship Manager.

Rated 5 out of 5 stars

Pro-active, early refixes

Great team (Shaun, Zoe, Tom). Pro-active, worked on 3 rate refixes at start of refix windows. Secured good rates before increases, inc a late July rate for a Jan 2023 start. Would recommend.

July 28, 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd


Thank you for your wonderful review Dean. It was great working with you again and securing rates ahead of the market increasing significantly. Shaun Adviser, Zoe, Client Relationship Manager and Sam, Client Relationship Manager.

Rated 5 out of 5 stars

First Financial...First Class!

Remortgaging is never fun, especially when interest rates are going up every month! However, working with Matthew and James at First Financial made the process very straight forward and took most of the stress out of the process. The team are so helpful and knowledgeable and I wouldn't work with anyone else.

November 4, 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your lovely review. It was a pleasure to assist you and your family James, Adviser and Matthew, Client Relationship Manager.

Rated 5 out of 5 stars

Best mortgage brokers I have ever worked with!

Team was excellent, Shaun, Sam and Zoe were really helpful and got me a fantastic rate on a re-mortgage, which they helped me lock in early before all the recent rate rises. I use them for my personal and buy-to -let mortgages - they never let me down!

January 3, 2023
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind review Raman, pleasure working with you as always. Look forward to catching up on the next enquiry. Shaun, Adviser, Sam, Client Relationship Manager and Zoe, Client Relationship Manager.

Rated 5 out of 5 stars

Amazing, professional service.

First Financial were the recommended mortgage broking company from the development I was buying from. Sophie was my mortgage broker from the start. From the initial phone call right through to completion and even after care she was amazing and so professional. Sophie was so friendly, kind, helpful, always available, reliable and helped me when I felt stressed about it all. Being a first time time buyer can be a little overwhelming at times but Sophie was always on hand. She always knew exactly what we needed to do, would chase the bank and keep me informed throughout. I can’t fault her and would have no hesitation recommending Sophie or First Financial as a mortgage broker. It was an absolutely pleasure and privilege to work with her.

December 8, 2022
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Siobhan, Thank you for taking the time to leave such a kind review, it has been an absolute pleasure assisting you with the purchase of your new home. I wish you all the happiness in your new home and I look forward to working with you in the future. Sophie Hart, Adviser.

Rated 5 out of 5 stars

I have used First Financial before and…

I have used First Financial before and used their services again to buy my house. Mark has been very professional and helped us secure the right product before rates rising. Mark has very good knowledge and his advice is spot on.

November 18, 2022
Unprompted review
First Financial Intermediaries Ltd logo

Reply from First Financial Intermediaries Ltd

Thank you for the review – it was a pleasure to help & I look forward to helping you with your re-mortgage. - Mark, Adviser.

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