First Financial Intermediaries Ltd Reviews 370

TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

James and Matthew at First Financial are absolutely superb. They came recommended to me when my current mortgage broker couldn’t get me a mortgage (I’m self employed) and they found me three great dea... See more

Company replied

Rated 5 out of 5 stars

Mark was the mortgage adviser for our first house purchase and he made it an incredibly smooth process! Always happy to answer our questions, and responses were quick and easy to understand. Very impo... See more

Company replied

Rated 5 out of 5 stars

Great service as always from Mark and Natasha! Helped us complete on our rapid purchase with porting our mortgage and increasing our life cover. Swift responses to all queries and enabled us to get an... See more

Company replied

Rated 5 out of 5 stars

Both Simon Ryder and Kate Leake were nothing short of outstanding - they were the only broker that could get the financing needed. They think outside the box and come up with solutions to meet my... See more

Company replied

Company details

  1. Mortgage Broker
  2. Financial Consultant
  3. Insurance Broker
  4. Shareholder Protection Company

Written by the company

Specialist Mortgage Advisers. We have been providing our clients with unbiased mortgage advice and unrivalled service since 1997. We offer a wide range of finance products and services for both personal and corporate clients, we also offer advice on the full range of life and critical illness products.


Contact info

5.0

Excellent

TrustScore 5 out of 5

370 reviews

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Rated 5 out of 5 stars

Patient, dedicated and helpful. One less thing to worry about when moving house

Buying a house is a long and complicated process, but Thomas at First Financial made everything so straight forward on the mortgage and insurance front. It was one less thing to worry about as we always knew it was in safe hands. Thomas was beyond patient with us and helped to secure us an excellent mortgage deal. Thank you!

June 30, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

It was a pleasure working with your dream home purchase George and Arabella. Also, securing a competitive rate. I wish you and your future family all the best. - Thomas, Adviser.

Rated 5 out of 5 stars

A big thank you to Gavin and Hannah!!

A big thank you to Gavin and Hannah! We were first time buyers and they assisted us from day 1 through to completion. They were very helpful, easy to chat to and made you feel at ease. They always kept us up to date and enquired with our solicitors too. Our mortgage process was smooth thanks to the team. We would highly recommend First Financial!!

June 30, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your review, Jessica. It was a pleasure working with you and michael on your first purchase and we look forward to working with you again in the future. - Gavin, Director and Hannah, Client Relationship Manager.

Rated 5 out of 5 stars

Really helpful and professional

Really helpful and professional. Timely responses during what was a transaction that took longer than expected.

June 30, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you very much Steve and Marie! It was a pleasure to work with you! - Simon, Adviser and Kate, Client Relationship Manager.

Rated 5 out of 5 stars

Mark Hansard - Great as always

This is the second time I have worked with Mark and his team. As always its been a great experience. They are extremely helpful and always able to speedily respond to my questions. Can't recommend him enough.

June 29, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Raju,

Thank you for your kind review. It was lovely working with you and Sonia. We wish you the best in your new home. - Mark, Senior Adviser.

Rated 5 out of 5 stars

Trustworthy

Trustworthy and the best that you can get in the industry. I interacted with Gavin and Jay. They both are a fantastic team who are always there to help you out.

June 29, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Navinder,
Many thanks for your kind words! It really was touch and go but I am really glad we got there in the end. It has been a pleasure to assist you and look forward to working with you in the future. - Gavin, Director, and Jay, Client Relationship Manager.

Rated 5 out of 5 stars

efficient

efficient, trustworthy and friendly. 2nd time using them and recommended them to all of our clients.

June 28, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

It was a pleasure assisting you James, and I look forward to working with you in the future. - Thomas, Adviser.

Rated 5 out of 5 stars

The whole team at FF are great

The whole team at FF are great. Very responsive and able to tackle all the ups and downs within their stride. Shaun and Tom have provided an excellent service. Highly recommend!!!

June 28, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind review Rupert. As always, it’s a pleasure working with you and I am glad we have assisted with your purchase. I look forward to future enquiries. - Shaun, Adviser

Rated 5 out of 5 stars

Stephen is an extremely knowledgeable, helpful and trustful advisor

Stephen was an an exceptional advisor to us throughout the whole process and made sure that the mortgage process was the least stressful part of our move. He was very patient with us as we decided on our options, he was very efficient with getting the paperwork to our mortgage provider and he kept us extremely well informed throughout the process.

I will without a doubt recommend Stephen and his services to friends and family.

June 24, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Tien,

Thank you for taking the time to leave such a kind review, it was my pleasure to assist and I look forward to working with you again in the future! - Stephen, Adviser.

Rated 5 out of 5 stars

Amazing service

Amazing service. Always there to help.

June 22, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Shekhar! We hope you and your family enjoy your new home. - SImon, Director, and Kate, Client Relationship Manager.

Rated 5 out of 5 stars

We have been working with First…

We have been working with First Financial for over 5 years now and our experience has always been overwhelmingly positive. This time around Shaun has worked really hard to get us through the line, despite the additional constraints of Covid. We will certainly work with them again in the future.

June 21, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Daniel, thank you for your kind words. Really pleased we could assist again as an existing client now. Pleasure as always, look forward to future enquiries. - Shaun, Adviser.

Rated 5 out of 5 stars

Thomas did a fantastic job of…

Thomas did a fantastic job of organising the mortgage on my property - he collected all the necessary information ahead of the application so once we decided to move ahead the mortgage valuation was arranged on the same day and we had a mortgage offer within 72H of application. This helped speed up the overall timeline significantly and reduced stress.

June 17, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind message, it was a pleasure assisting you with your first purchase.
I look forward to working with you in the future. - Thomas, Adviser.

Rated 5 out of 5 stars

I had a great experience

I had a great experience. Gavin and Ruth were very helpful and were happy to answer any questions I had. They got me a mortgage quickly and without any hassle. Would 100% recommend.

June 7, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind review. It was a pleasure helping you with your mortgage and protection for your first home. We look forward to working with you for many years to come. - Gavin, Director, and Ruth, Client Relationship Manager.

Rated 5 out of 5 stars

First Financial for mortgage!

I have used Gavin Pearse at First Financial on two occasions and in both cases they have been excellent. Gavin has been exemplary in helping us find a mortgage during the pandemic and managed to get us a great deal! I can’t thank him enough.
Hannah Millington-Rees has also been outstanding! She has chased for us continuously not only through the application process but our solicitor for our house purchase too! She has been brilliant!
We will definitely be using Gavin, Hannah and First Financial again in the future!

June 3, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Hannah, it has been an absolute pleasure assisting you both with your purchase and look forward to working with you in the future. - Ruth, Client Relationship Manager, and Gavin, Director.

Rated 5 out of 5 stars

Excellent Service. Highly recommended

Excellent, professional and made the whole process so feel easy and not stressful. Always profess,prompt and quick responses at all times. Kept us updated all the time. Always polite and excellent customer service.

June 2, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your review, it was a pleasure to work with you both and we look forward to working with you in the future. - Gavin, Director.

Rated 5 out of 5 stars

Excellent Service

We are first time buyers and the process was very daunting for us, but Gavin Pearse and Ruth Williams made it very easy and smooth for us. The team is very proactive and professional and they go above and beyond to make the process easier. Cannot recommend enough.

June 2, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your review Jinisha. I'm glad we were able to help with the process of purchasing your property and hope you are very happy in your new home. We look forward to working with you in the future. - Ruth, Client Relationship Manager, and Gavin, Director.

Rated 5 out of 5 stars

Stress free experience

Mark managed to help a really stressful situation with struggling to get the right mortgage into a happy result by taking on the pressure for me!

Really cannot recommend highly enough.

June 1, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Hi Zara,
Thank you very much for your review. I am glad we got everything resolved in the end. Please let me know if we can help with anything again in the future. - Mark, Senior Adviser.

Rated 5 out of 5 stars

Brilliant Service

We are first time buyers and Thomas at First Financial has been brilliant at guiding us through the entire process. The estate agent put a lot of pressure on for this deal to happen quickly and Thomas made sure everything went through quickly, we honestly couldn't have done this without him.

Dan and Emma

June 1, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you Dan and Emma, it was a pleasure assisting you both with your first purchase. - Thomas, Adviser.

Rated 5 out of 5 stars

Best in class.

Fantastic service by First Financial Intermediaries Ltd in not only helping us find the best mortgage rate but also for their first rate engagement during the entire process. Many thanks to James and Matthew for your efforts. Highly recommended.

Aarti and Akshay

May 27, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for your kind words. It’s has been a pleasure to be able to assist. - James, Managing Director and, Matthew, Client Relationship Manager.

Rated 5 out of 5 stars

Mark has been amazing and has really…

Mark has been amazing and has really helped us every step of the process and we can not thank him enough for making it a stress free purchase. Mark also sorted our life insurances and made sure the policies covered everything we needed.

May 27, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Thank you for the review, Jennifer . I thoroughly enjoyed working with you and look forward to working with you again in the future. - Mark, Senior Adviser.

Rated 5 out of 5 stars

Great efficient service!

May 11, 2021
Unprompted review
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Reply from First Financial Intermediaries Ltd

Dear Kathryn, thank you for your kind review and feedback.
Delighted to be of service to you and look forward to working together again in future. - Haris, Operations Manager.

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