First Fly Travel Reviews 218

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and helpfulness, often highlighting their ability to go above and beyond expectations. The customer service is frequently described as exceptional, with many people appreciating the personalized and understanding approach to their needs. The service provided is often noted for its efficiency and ease, making the overall booking process smooth and stress-free for consumers. However, some people mentioned confusion regarding who they were contacting, believing they were reaching an airline directly when it was a third-party agency. There was also an occasional comment about an unprofessional demeanor from a customer service representative, though this was acknowledged as a rare occurrence.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their kindness, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting exceptional assistance... See more

Service

Reviewers highlight positive aspects of service, consistently praising the kind, professional, and efficient... See more

Customer communications

Clients share ambiguous opinions on contact, with some customers reporting positive interactions where their... See more

Booking process

Consumers find the booking process to be positive, with many reviewers praising the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I called to ask information about the opening time of the check in counter of flight AC1634 destination to Orlando; Ms. Rachel gave me all the necessary information that I need. More over she offe... See more

Company replied

Rated 5 out of 5 stars

Dolphins with First Flight did an outstanding job assisting our family when our son needed to return home suddenly when his grandfather passed away. We are so thankful for Dolph's exceptional help. Th... See more

Company replied

Rated 5 out of 5 stars

I would like to thank you for your extraordinary services and special thanks to Sam for understanding our situation & helped us to make this travel possible. we lost all our hopes that entire trip is... See more

Company replied

Rated 5 out of 5 stars

Anton from First Fly Travel just helped me out of a very stressful experience. He helped me find a ticket home which I could afford after I had spent more than 24 hours trying to get home! He was k... See more

Company replied


Company details

  1. Flights Search Site

Written by the company

FirstFlyTravel is a trending tour and travel company with offices in USA, Canada and India. We have travel affiliates from all around the world and so packages deal that cover most of the destinations all around the world including India, usa, Europe, Canada, Uk Our team of travel insiders is obsessed with finding the best things to do everywhere: we travel. From Paris to Phuket to Perth, from traditional tours to once-in-a-lifetime experiences, we have something for every kind of traveller


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

John was very patient with us

John was very patient with us. He was 5 star helpful.

May 16, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Jack was very polite and helpful

Jack was very polite and helped me solve my issue. He was knowledgeable and and completed my request in a timely manner.

May 16, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Steve was extremely professional

Steve was extremely professional. He was patient, kind, and addressed all my questions and concerns. It was a pleasure making my trip plans with Steve.

May 16, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Jack is a great to assist 👏 👌

Jack is a great to assist 👏 👌

May 15, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Flight change

Anton did a great job helping me change my flights. He was very informative and helpful.

May 15, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Anton was very helpful and kind.

Anton was very helpful and kind.

May 14, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

Steve was awesome

Steve was awesome. I needed some fast service to rebook a flight and he really took care of me!

May 14, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

John was very helpful and efficient at…

John was very helpful and efficient at getting my child’s ticket booked.

May 14, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

We truly appreciate your feedback! Our commitment is always to deliver outstanding service and ensure a smooth travel experience. – Shon Carter

Rated 5 out of 5 stars

John has worked on our behalf

John has worked on our behalf, and it wasn’t easy!! We are traveling abroad with a certified service dog, but one airline gave us grief and the UK is a nightmare of paperwork!! John helped us through itinerary and airline changes with patience and ongoing communication. If he can put up with us with grace, he will be pleasant and effective to work with anyone! Thanks, John, for you help and professionalism!

May 13, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

Thank you for your valuable feedback, it is our constant endeavor to provide an excellent service and seamless travel experience- Shon Carter

Rated 5 out of 5 stars

I enjoyed my experience with Steve… yes

I enjoyed my experience with Steve because he was very thorough. He was very helpful and he had some great suggestions. When I indicated there were additional things I wanted to consider. He helped me walk through that and assisted me and making a final decision.

May 7, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

Thank you for your valuable feedback, it is our constant endeavor to provide an excellent service and seamless travel experience- Shon Carter

Rated 5 out of 5 stars

Jack was very professional and helped…

Jack was very professional and helped me with my problem

May 7, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

Thank you for your valuable feedback, it is our constant endeavor to provide an excellent service and seamless travel experience- Shon Carter

Rated 5 out of 5 stars

Logan is the best reservation agent…

Logan is the best reservation agent I've ever experienced. He's professional, kind, patient, helpful and knowledgeable. He is one of a kind and has made me a forever loyal KLM customer. I am beyond grateful.
Thank you kindly.
Simone Schwarz

May 5, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

Thank you for your valuable feedback, it is our constant endeavor to provide an excellent service and seamless travel experience- Shon Carter

Rated 5 out of 5 stars

Jack was very helpful with my…

Jack was very helpful with my cancellation.

May 6, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

Thank you for your valuable feedback, it is our constant endeavor to provide an excellent service and seamless travel experience- Shon Carter

Rated 5 out of 5 stars

Jack was extremely helpful with my…

Jack was extremely helpful with my cancellation.

May 6, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

Thank you for your valuable feedback, it is our constant endeavor to provide an excellent service and seamless travel experience- Shon Carter

Rated 5 out of 5 stars

I had such great help

I had such great help. It was difficult for me to navigate online to coincide with the bus system and the young man helping me was fantastic. Thank you Steve!

May 5, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

Thank you for your valuable feedback, it is our constant endeavor to provide an excellent service and seamless travel experience- Shon Carter

Rated 5 out of 5 stars

Excellent flight service

Excellent service she helped throughout the whole process and when I needed help later on in the flight she helped me so much I’m so thankful for everything that she did 🥰🫶🏽

May 4, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

Thank you for your valuable feedback, it is our constant endeavor to provide an excellent service and seamless travel experience- Shon Carter

Rated 5 out of 5 stars

Jack

Jack, the person that assisted us, was very helpful. He was able to get us back on the same flight & seats together after our flights were rebooked. I would definitely ask for his help again.

May 2, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

Thank you for your valuable feedback, it is our constant endeavor to provide an excellent service and seamless travel experience- Shon Carter

Rated 5 out of 5 stars

Jack was very helpful and went over and…

Jack was very helpful and went over and above to ensure my travel was smooth.

May 2, 2025
Unprompted review
First Fly Travel logo

Reply from First Fly Travel

Thank you for your valuable feedback, it is our constant endeavor to provide an excellent service and seamless travel experience- Shon Carter

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