firsthealthapparel.com Reviews 

Scam of a company do not buy!!! Looking to start a class action lawsuit. If anyone is interested please email me at suitfirsthealth @ yahoo . Com
This company needs to be stopped!!

I purchased multiple items from them twice and both times I was sent the wrong items. The first order was small but I thought I would give them another shot since it’s a Canadian company, my second order was large, about $400, and I only received 2 correct items. I did not receive 1/3 of my order at all and the package I did receive was completely wrong, I was told I would not receive a refund and I would have to pay to ship the items back if I wanted store credit. I fought back and forth for a couple weeks (because it takes weeks for them to reply) and finally got through their customer service and was told I would get a refund 3 different times as none of my items were correct but I never received it and they have since ghosted me, I have tried emailing and dming them, and it has since been 5 months since I first reached out, and they have ghosted me for a month now. It’s not worth it to order from them.

DO NOT BUY FROM THIS WEBSITE. I know we all want to support Canadian right now, but if you have to deal with any sort of issue along the way, you will not receive your money back even when it was promised multiple times.

I had placed an order in early October with the promise of a ship time between 3 and 6 weeks. After the 6 week mark I sent an email asking for an ETA. They stated that the product would be shipped within another 2-3 weeks. I continued to wait, and after nothing past the 3 week mark I sent another follow up email asking for an ETA. They could not provide an ETA so they offered me store credit or a refund. I chose the refund and they stated that the order would be cancelled and refund processed within 10-15 days. 15 days go by and no refund is processed, but the package is then delivered. I then had to fight with them to accept the return and still keep their promise of a refund because they were trying to push store credit on me instead, since my items were on sale when I purchased them, and it's "against store policy" to give a refund on sale items (super sketchy imo because their items are always "on sale"). I finally return the package after confirming I will be getting a refund anyways, and of course, my message post return was that they will only issue a store credit for "sale" items. I have had to issue a charge back to get my money returned to me. 10/10 would not recommend. The few orders you get on time will not be worth the hassle you have to go through if one doesn't show up.

I was disappointed with my experience with First Health this year (2025). I ordered in October and only got my order in January. The material was different and smaller than I expected. Previously when I ordered, it was quick and the material was excellent. This go around I was disappointed that it came from China, where as I thought I was buying from a Canadian sourced company.

DO NOT BUY FROM FIRST HEALTH APPAREL

Ordered in Jan 2025 but I wanted to exchange sizes and was offered store credit instead. Turns out you can't use the credit on sale items. Their entire website is always on sale, what a joke. I asked about it and they basically said it is what it is.

Order placed July 27, 2025, it's been over 6 months now and no items received. I've reached out 3 times, the first time they responded saying that it will ship in November. The next 2 followups I have received no response.

First, call your credit card company or go online and find the transaction to file a chargeback. You'll get your money back and it affects the shop negatively on Shopify. There's no point in getting the run around for a refund when you can just file a chargeback.

-Report them on Shopify

-Report them to the Ministry of Public and Business Service Delivery and Procurement

-Report them to the Canadian Anti Fraud Centre

-Competition Bureau Canada

If I could give -5 stars I would
I ordered in May 2025 it’s now almost Feb 2026 and I have not received my order or any responses from customer service
They continue to post new drops and advertise product while ignoring customer complaints and pleas for shipping updates
They should not be in business and I encourage anyone going through the same ordeal to report them to
- Ministry of Public and Business Service Delivery (Ontario - since they are Toronto based)
- Canadian Anti Fraud Centre
- Competition Bureau Canada

I made an order during Black Friday and after 6 weeks the package wasn’t even sent, and when I reached out to them looking for a refund I got a response asking me to be patient. I’ve emailed them a few times asking for a refund and am being ignored until now.

Order in mid October 2025 and received my package last week( January 2026). From all the reviews i really lost hope of receiving it but at the end i did and the clothes are amazing. Its just so bad that theyre having some huge issues with the company cause i would definitely re order from them if i wasnt scared that i wouldnt receive it!
Clothing 9.5/10

Terrible company. Everything on their site and in their emails is misleading. Some items say ready to ship and when you order it still takes minimum 3 months. Awful customer service. When you ask for a refund they so happen to ghost you and not respond. I had to file a dispute with my bank to get a chargeback. They’re ridiculous. They’re dropping new lines every second but can’t fulfill orders from 6 months ago.

Ordered SIX (6) MONTHS AGO in August of the year 2025 and it is now January of 2026 and haven’t received any updates not even that they’ve packed it or shipped it, nothing. Full scam!

My confirmation email said my order would ship in 4 to 6 weeks. This was not indicated in advance or I never would have ordered it.
Requests to cancel the order have gone completely unanswered. You cant get a hold of anyone

Same situation with everyone who wrote the commends. I placed an order from July 18th, it shows confirmed, and says 2-4 weeks to ship the items, but 2months after still not getting any email or notification of shipping so I emailed the support team, and they rerouted with apologizes telling me will ship with express within 3 weeks, but still having nothing until a month after. And I emailed them again! Still saying sorry and appreciated for the waiting and offering $20 store credit (low key like wtf there’s no way for me to order it again) so I reject the store credit and told them just TRY TO SHIP MY PACKAGE! And they replied it will only 10 business days waiting needed, and now is been another 1.5month having no package, no shipping tracking email, no reply to any of my email :) don’t know if I am scammed or what(?

I wouldn’t even give them a star. This is a terrible company. They’ll take ur money and not ship your stuff. It’s been 3 months and haven’t heard anything. Even after emailing the “support” team.

They stole my money. I ordered from them and they never sent it and I eventually requested a refund and they ghost ted me and never sent me the money they should be shut down.

Placed an order September 15th, 2025, was told shipping takes 2 to 4 weeks. No package by end of October. Inquired saying I understood delays but was checking in as I had no updates at all. Customer service replied with an apology and that I was put on the express shipping, okay cool! Nothing arrives as of mid November but I finally had a tracking update which shows in China! Like what? So I message to inquire again considering they are a Canadian brand to be told they souce 3rd party from China which was NEVER disclosed anywhere prior to ordering. Needless to say, by December 4th I submitted a dispute with Afterpay due to the LACK of communication and ghosting on behalf of First Health. They did not reply to Afterpay after 14 business days and I was eventually refunded my money. They delete negative comments on their posts and honestly im not the one to write reviews but this crap service took the cake!! Buyer BEWARE and AVOID the headache from ordering from this business.

I wouldn’t even give one star!
I ordered via their website, had an order confirmation email, understand it could take 2-4 weeks to process and dispatch. I’m in the Uk & they are Canada.. but it’s been nearly 3 months now & all I’ve had is marketing emails! No order update, no acknowledgment of my emails or message via social media! DO NOT BUY from them! I have out in a dispute with my bank, so now waiting for that!

I’m waiting for 6 months my clothes . I want a return and no give me an answer for 2 weeks . Never buy it !!!

First Health Appeal — Extremely Disappointing Experience

I placed my order with First Health Appeal on 8th June, and according to their confirmation email, shipping was supposed to take 5–10 weeks. It has now been 26 weeks, and I still have not received my order.

Communication from the company has been slow and inconsistent:
• 26th August: They replied (on 7th September) saying there were shipping delays and offered to swap the items for ones from their warehouse for faster delivery.
• 13th September: They responded (on the 1st) saying they were transitioning to a new shipping system, and offered $30 store credit for my patience.
• 29th September: By this point, it had been over 15 weeks with no resolution. I contacted them again, but received no reply.
• 13th November: I requested a full refund — again, no response.
• 18th November: I finally received an email confirming a refund had been “processed” and would take 10–20 business days, but I still have not received it.

Overall, this has been a frustrating, drawn-out experience, with long delays, poor communication, and promises that were not upheld. I’ve been trying to resolve this since 8th June, and the timeline they originally provided turned out to be completely inaccurate.

I strongly recommend avoiding this company based on my experience.

If you enjoy waiting 6months to a year for your clothes to come in - this is the place for you! If you love no one answering your emails and being ghosted for why your order hasn't arrived? Or getting your comments on instagram deleted? You will love this brand then.... Ordered June 17th, 2025.. Still waiting on over half of my order. fingers crossed i get it by June 2026...
Literally worst brand I think ive ever ordered from. The material for their shirts are nice enough but not worth waiting so long. As for their shorts .... you might as well buy from Shein as its basically the same quality.
If I could give 0 I would.

Don't waste your time, order from gymshark or splurge on more expensive brands that will actually arrive.

Been waiting months for my order , and they won’t refund me