First Horizon Bank Reviews 90

Not good. Customer service is non-existent. This company acquired iberia bank, and ruined everything.
Their mobile apps are a joke, basic HTML wrapped in sloppy iOS container to make it work on the app store. Can't say anything good about the experience, moving to Chase.
On top of all that, a week after they purchased Iberia, they announced some other company is now acquiring them.

First Horizon is the only bank that does not have online reports to where you can pull a report for date beginning and ending for preferences like checks or deposits. To get a list of those certain transactions. First Horizon is online operating system will not get business accounts due to these features are necessary and personal accounts also. This is old school online operating system they have now. Changing banks for my needs that Horizon cannot provide.

FH has implemented policies to monitor your cash deposits. I sold a vehicle this weekend and went to deposit 5K into my account and was treated like a money laundering criminal. Was put through an inquisition for depositing cash in their bank. Demanded my DL and then asked my occupation and social security number. I went into the bank to speak to a manager and was told their policy is if more 3K cash they put your information into a database, which is code word for being flagged. This is draconian and intrusive. Needless to say, I took my cash and will bank with my Credit Union or small bank. Do not bank with FH if you like your freedom. This is a war on your money and they want to tell you how and what you can do with it, in conjunction with the Leftist agenda in Washington.

The first horizon located on s. Church in Burlington has become a place where I don't want to go. The manager doesn't even try to hide her disgust and impatience when I enter the bank. I go often due to costly mistakes on my part due to many facets of decling health. The atmosphere there is tense and I believe they, the employees, under the guidance of the manager, have already using sarcasm and whispering as a form of communication. Is this the way your company wants to be represented. Due to this judgemental attitude I no longer, first, never want to step foot in the door again and I'll change to a credit union or another customer friendly and patient bank. I so regret joining first horizon. I never have much money, period. But being treated with disrespect , money should not be a factor.

I was a Iberia Bank Business Customer for years and absolutely love my experience with Iberia. Last year First Horizon Merged with Iberia Bank. The merger was sloppily with me losing access to my accounts without getting definitive answers on issues from either Iberia or First Horizon as neither could see the information on the others system. Website is very basic and clumsy now. looks like it was planned by a teenager. Plaid Authentication not working, Venders can not send QuickBooks payments. every time I call I get another number to call. When it was Iberia Bank I made one call and problem solved. I will be moving on to better banking!

Better than Bank of America.not hard to do. But still just an average bank. The branch I use has one really great person. And one really terrible person. And the rest are all robots.

Wish I could do 2.5
Average. Average.