First Manufacturing Co Reviews 

107
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials, noting that the leather jackets and riding vests are exceptionally durable and built to last. People also emphasize the excellent customer support team, mentioning how helpful and accommodating staff members are when assisting with sizing questions or order updates. Some reviewers were not happy with sizing discrepancies, occasionally mentioning difficulties when trying to exchange items or dealing with third-party purchase restrictions. A few customers also experienced frustrating delays, noting occasional challenges with customer service responses and return policies for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the high quality leather, sturdy... See more

Quality

Customers consistently note positive experiences with quality, highlighting the comfortable fit, durable... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being extremely... See more

Order

Consumers find order satisfaction to be generally positive, highlighting fast shipping, true-to-size... See more

Staff

Customers had positive experiences with staff, frequently noting that the team went above and beyond to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using First Manufacturing products for years and I've never come across a product that didn't fit like I thought, wear like I thought, or perform contrary to how I thought. With a variety of... See more

Company replied

Rated 5 out of 5 stars

First MFG Co reached out to me to become a collaborator with them. I’ve wanted this since I began making content on TikTok/IG. They’ve been absolutely fantastic to work with! And super understanda... See more

Company replied

Rated 5 out of 5 stars

1st off... great images. Great clarity. Main reason for initiating 1st invoice. 2nd...... Style. 3rd..... communication. Top Notch. I talked with Shawn. Shawn seems like he knows... See more

Company replied

Rated 5 out of 5 stars

You can tell this is a company that genuinely cares about the quality of what they put out and the riders wearing it. I’ve been wearing the women’s leather riding jacket, it’s incredibly comfortable a... See more

Company replied


Company details

  1. Leather Goods Store

Written by the company

Making motorcycle apparels, leather jackets, vests, belts, bags and gears for hard working people at an honest price since 1987.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(107)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I reached out to the team about my…custom order

I reached out to the team about my order because some things weren't allowed in my MC and they had everything fixed to the way i wanted before production of the vest. Will definitely be ordering from them again. Thank you Shawn for your help

September 6, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for the wonderful feedback! We’re glad our team could help get everything adjusted to your preferences before production. We’ll be sure to share your kind words with Shawn. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Fast service, Awesome Products!

Fast service, awesome product! I bought the Immortal riding jacket and love it! Very well made and looks great. I cannot stress enough to check the size chart and measure yourself. I’m glad I did, lol.

September 14, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for the fantastic feedback! We’re thrilled to hear you’re loving your Immortal riding jacket. And absolutely—checking the size chart and taking accurate measurements can make all the difference! We truly appreciate your support and hope you enjoy the jacket for many rides to come.

Rated 5 out of 5 stars

Quality at a great price.

I ordered the Fillmore jacket in Oxblood and then later a vest in the same color leather. Both of them are quality and they were delivered quickly by FedX.

September 2, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for the great feedback! We’re thrilled to hear you’re happy with both your Fillmore jacket and matching vest. We truly appreciate you choosing First MFG and are glad everything arrived quickly and in great condition!

Rated 5 out of 5 stars

Impeccable service

In my opinion, if you place an order and get it in a short time is a company worth buying from. The description of the product is accurate and reliable. Mostly, I am very happy with the purchase.

September 11, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for sharing your experience! We’re delighted to hear you were happy with the quick delivery, accurate product description, and overall purchase. We truly appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

Worst experience

1This was the worst experience with this company. I've bought many items from them before and this last transaction was horrible. I ordered a custom vest and called within the time frame to cancel due to the time frame being way too long! They told me they were going to send the request to the manufacture to cancel before production started. Well that didn't happen! They proceeded with the order instead. I called a second time and said they were going to cancel it, but didn't. Third, fourth, and fifth time calling, customer service didn't want to help my situation and said they are going to expedite my order to get it quicker. Which it didn't. And the vest they sent was the wrong one! After the sixth call with horrible customer service they said my vest was finally on its way. They lost a customer. The vest isn't quality either.

July 27, 2026
Unprompted review
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Reply from First Manufacturing Co

We sincerely apologize for the frustrating experience you had with this order. This is certainly not the level of service we aim to provide, especially to a returning customer.

We understand your concerns regarding the cancellation, communication, and the item you received. We have already reached out to you directly to try to address the situation and find a resolution, but unfortunately, we have not received a response.

We would still appreciate the opportunity to make things right. Please feel free to contact us directly so we can look into the matter and assist you further.

Rated 5 out of 5 stars

First Man

First Man. has never let me down on either quality of the biker jackets, shirts and other stuff I've bought. The price I've paid in Canadian dollars ( yeah, canuck here ), no one can beat. Great company. Can't stop yapping about them...

September 11, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the incredible support! We’re thrilled to hear that our jackets, shirts, and gear have consistently delivered on quality and value. We truly appreciate your continued support and for spreading the word about First MFG all the way up in Canada! Ride safe, and thanks for being such a great customer!

Rated 5 out of 5 stars

High Speed Harley crash

My Wife and i were involved in a crash at approximately 80 mph, and the impact was severe enough that the First MFG vests we were wearing were essentially destroyed. However, despite the damage to the vests and the violence of the crash, the areas of our shoulders and backs that were covered by the vests were completely unharmed.
We experienced road rash in areas that were not protected, but the skin underneath the vests was remarkably untouched. Seeing the condition of the vests afterward really drove home just how much protection they provided. The vests took the abuse instead of our skin.

I'm sure motorcycle gear is tested and evaluated in controlled conditions, but seeing firsthand what your gear did during an actual 80 mph crash was incredibly impressive. The vests may be destroyed, but they did exactly what we needed them to do when it mattered most.

I wanted to take the time to tell you because there's a real story behind the damage to those vests: they helped prevent significantly more road rash and injury to our shoulders and backs. We're extremely grateful we were wearing them.
Thank you for making gear that can stand between a rider and the pavement when it really counts.

August 31, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for sharing your story with us. We’re incredibly grateful to hear that you and your wife were protected when it mattered most. Knowing our vests took the impact and helped protect your skin is deeply meaningful to our entire team. We’re truly thankful you were wearing First MFG gear, and most importantly, that you both made it through. Ride safe, and thank you for trusting us!

Rated 5 out of 5 stars

LOVE First MFG jackets!

I have several jackets and other items from First MFG. The jackets are incredibly well made and have endured me putting them through harsh riding conditions (rain, humidity, extreme desert sun and heat) and have held up flawlessly, both the leather, the inner linings, and zippers. They come with pockets for armor, as well as internal pockets for valuables. I wear my riding jackets both on and off the bike because I love them SO much!

September 1, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the amazing feedback and for being such a loyal First MFG customer! We’re thrilled to hear that our jackets have held up so well through rain, humidity, and even extreme desert heat. It means a lot to know you trust our gear both on and off the bike. We truly appreciate your continued support and are glad to have you as part of the First MFG family!

Rated 5 out of 5 stars

I bought a new jacket from theses guys

I bought a new jacket from theses guys, not expecting very much at all. It was on sale for 119.00 how good could it be? I got my jacket and it was heavy duty leather new leather smell and all. Unfortunately it was a bit to small. They hooked me up with instructions on how to exchange it. They sent out its replacement as soon as they got a tracking number. Very positive experience. 👍

September 3, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for sharing your experience! We’re glad the jacket exceeded your expectations, especially when it came to the quality and weight of the leather. We’re sorry the first size didn’t work out, but we’re happy our exchange process helped get the right fit to you quickly. We truly appreciate your support and the kind words!

Rated 5 out of 5 stars

Issue with Low Side canvas vest

I had a terrible fading/miss-coloring issue with a Low Side canvas vest. After getting hold of Sam through the customer care line, he insured me he would look into the issue. He kept his word and my issue was resolved. I’m happy to say FirstMFG stood behind their product and my issue was resolved.

Thank you again FirstMFC.

September 1, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for sharing your experience! We’re sorry about the fading issue with your Lowside canvas vest, but we’re glad Sam was able to step in, follow through, and get the issue resolved for you. We truly appreciate your patience and are happy we could stand behind our product and make things right. Thank you for choosing First MFG!

Rated 5 out of 5 stars

Great customer service from Sam!

I ordered a vest in two sizes with overnight shipping. Product arrived and one of the sizes was wrong. I called and talked to Sam. He went above and beyond to make sure the correct size was shipped to me next day. Great customer service. He de-escalated the situation with calm, as I probably wasn’t as calm as I’d like to have been.
Many thanks to Sam.

This wasn’t my first purchase, nor my last.

September 1, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for sharing this! We’re truly sorry for the mix-up with the sizing, but we’re glad Sam was able to step in, de-escalate the situation, and get the correct size shipped to you the very next day. We’ll be sure to pass along your kind words to Sam—he’ll really appreciate them! Thank you for being a returning customer and for trusting us with your future purchases. We truly appreciate your continued support!

Rated 5 out of 5 stars

Ordered 2 vests and only recieved one

Ordered 2 vests and only recieved one. Called and spoke with Emma Wilson and she bent over backwards to get issue resolved. Would recommend

August 31, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for your patience and for sharing your experience! We’re sorry for the mix-up with your order, but we’re glad Emma Wilson was able to step in and get everything resolved for you. We truly appreciate your recommendation and support!

Rated 5 out of 5 stars

Great products great service

I have purchased 4 leather jackets and one canvas jacket, including two custom jackets and their process is easy and secure. What I mean is, the items were as described, including sizes per the sizing chart. The quality was very good and their customer service is also top notch. One jacket I ordered didn’t look to me to be the best representation of the jacket color I ordered. I ordered oxblood leather and I felt the leather wasn’t red enough. I said something and they made it right by sending me another jacket. The second one looked great and I kept it. Just this week I ordered a belt, along with several other things, and I did not select the correct size (totally my mistake). Just reached out and they allowed me to exchange. Went above and beyond. I would definitely order again and would recommend to anyone looking for jackets, gloves, belts, etc. order with confidence.

August 25, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for taking the time to share such a detailed review! Four leather jackets, a canvas jacket, and two custom pieces is incredible—we truly appreciate your continued trust in First MFG. We’re especially glad we could make things right with the oxblood jacket and help with the belt exchange as well. We know mistakes and unexpected issues can happen, and we’re always happy when we can find a solution that leaves our customers satisfied. Your kind words about our products, sizing, custom-order process, and customer service mean a lot to our entire team. Thank you for recommending us and for being part of the First Family!

Rated 5 out of 5 stars

The customer service was amazing!!

The customer service was amazing! Emmawilson was unbelievable happy to help and went above and beyond to help me!!! I couldn’t be happier with me choosing to trust this team!!! Definitely highly recommended!

August 26, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the wonderful feedback! We’re thrilled to hear that Emma went above and beyond to help you and made your experience a great one. We’ll definitely make sure she sees your kind words. It means a lot to know you trusted our team, and we truly appreciate the recommendation. Welcome to the First Family!

Rated 5 out of 5 stars

Quality vest

Quality vest, looks and feels great! The stitching, material and features like the large inside pockets and slots for armor means you could really protect your core from impact and slides. Id recommend this brand to anyone looking for a solid vest or any of their merch :)

August 25, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the detailed feedback! We’re glad you’re loving the quality, feel, and thoughtful features of the vest. It’s great to hear that the pockets and armor compatibility are giving you the functionality and protection you were looking for. We truly appreciate the recommendation and your support of First MFG. Ride safe!

Rated 5 out of 5 stars

Customer service is great!

I ordered a vest from first mfg and it did not fit I got in contact with Sam and he made the exchange process very easy and quick. Thank you so much Sam! Customer service and quality of vest is awesome

August 25, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for sharing your experience! We’re really glad Sam was able to make the exchange process easy and hassle-free for you. We’ll definitely pass along your kind words to him. It’s great to hear you’re happy with the quality of your vest as well. We truly appreciate your support!

Rated 5 out of 5 stars

Great product

Great product! Easy communication with the First MFG team and quick shipping.

August 10, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the kind words! We’re really happy to hear you had a smooth experience with our team and that your order arrived quickly. We truly appreciate your support and hope you enjoy your new gear for many miles to come!

Rated 5 out of 5 stars

Always great service and great products…

Always great service and great products for a great price!

August 9, 2026
Unprompted review
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Reply from First Manufacturing Co

It really means a lot to hear that you’ve had great experiences with both our products and service. We’re glad you feel you’re getting great quality at a great price, and we truly appreciate you being part of the First Family.

Rated 5 out of 5 stars

Started kinda rocky

Started kinda rocky. Due to sturgis and such a fast flow of inventory, the stock didn’t match what the computer showed. That being said Sean went through all the inventory they physically had to find something in my interest. That was awesome. He retained the customer, completed the order, all good.

August 20, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for sharing your experience! We sincerely appreciate your patience and understanding regarding the inventory issue during the busy Sturgis season. We’re especially glad Sean was able to personally check the available inventory and find an option that worked for you. We’re happy we could turn things around and complete your order. We’ll be sure to share your kind words with Sean!

Rated 5 out of 5 stars

First class customer service

I have been a repeat customer at FirstMFG for a few years. I have purchased several leather vests for myself and my wife, a few leather belts and a leather jacket. All the orders have always been delivered without any issues and in a very timely manner. I recently order a mesh moto vest. It was my fault as I didnt read the reviews that mentioned to size up. For the first time, I had to exchange an item. I contacted Sam and he got the ball rolling. In the couple days of mailing out the wrong sized vest and ordering the right size, the ongoing sale changed from 60% off to 50% off. When I questioned about this, Sam did things right by me by adding a pair of riding gloves to my order at no cost to me and also covered the shipping cost to ship the correct size out. I have always recommended First Manufacturing to anyone looking for quality leather vests, jackets and belts just based on the quality of the product. But now I have a first hand experience of how well they treat their customers. Great job Sam and thank you again

August 20, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for this incredible and detailed review! We’re honored to have you as a loyal First MFG customer over the years and truly appreciate your continued support for both yourself and your wife. We’re especially glad Sam was able to make your first exchange a smooth experience and go the extra mile to make things right. We’ll be sure to share your kind words with him. Thank you again for recommending First MFG—we’re proud to have you as part of the First Family!

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