First Manufacturing Co Reviews 

107
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials, noting that the leather jackets and riding vests are exceptionally durable and built to last. People also emphasize the excellent customer support team, mentioning how helpful and accommodating staff members are when assisting with sizing questions or order updates. Some reviewers were not happy with sizing discrepancies, occasionally mentioning difficulties when trying to exchange items or dealing with third-party purchase restrictions. A few customers also experienced frustrating delays, noting occasional challenges with customer service responses and return policies for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product, consistently praising the high quality leather, sturdy... See more

Quality

Customers consistently note positive experiences with quality, highlighting the comfortable fit, durable... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the team for being extremely... See more

Order

Consumers find order satisfaction to be generally positive, highlighting fast shipping, true-to-size... See more

Staff

Customers had positive experiences with staff, frequently noting that the team went above and beyond to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been using First Manufacturing products for years and I've never come across a product that didn't fit like I thought, wear like I thought, or perform contrary to how I thought. With a variety of... See more

Company replied

Rated 5 out of 5 stars

First MFG Co reached out to me to become a collaborator with them. I’ve wanted this since I began making content on TikTok/IG. They’ve been absolutely fantastic to work with! And super understanda... See more

Company replied

Rated 5 out of 5 stars

1st off... great images. Great clarity. Main reason for initiating 1st invoice. 2nd...... Style. 3rd..... communication. Top Notch. I talked with Shawn. Shawn seems like he knows... See more

Company replied

Rated 5 out of 5 stars

You can tell this is a company that genuinely cares about the quality of what they put out and the riders wearing it. I’ve been wearing the women’s leather riding jacket, it’s incredibly comfortable a... See more

Company replied


Company details

  1. Leather Goods Store

Written by the company

Making motorcycle apparels, leather jackets, vests, belts, bags and gears for hard working people at an honest price since 1987.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

107 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(107)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I called regarding an order and was…

I called regarding an order and was told that the item was actually out of stock. I worked with Emma Wilson from customer service for a quick solution. We transfered my order over to a different jacket that was in stock so I wouldn't have to wait for the 4-6 week lead times.

August 20, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for sharing your experience! We’re glad Emma was able to quickly find a solution and transfer your order to an in-stock jacket so you wouldn’t have to wait for the longer lead time. We truly appreciate your patience and understanding, and we’ll be sure to share your kind words with Emma!

Rated 5 out of 5 stars

First Impression

1st off... great images.
Great clarity.
Main reason for initiating 1st invoice.
2nd...... Style.

3rd..... communication.
Top Notch.
I talked with Shawn.
Shawn seems like he knows how to perform his function at a very high level. I could most definitely break bread with someone who treats business with some sense of dignity...
He was charismatic - ally sincere in helping.
Bright horizon 4 that 1.
WeLL done.
- ☕️

August 19, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the thoughtful review! We’re thrilled that our product images, styles, and communication made such a great first impression. We’ll be sure to share your kind words with Shawn—he’ll be glad to know his dedication and genuine approach stood out to you. We truly appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Amazing quality and fit

Amazing quality and fit. I've been running their textile jacket and leather vest for a few years now. The quality and fit is excellent. I'll definitely be buying more.

August 18, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for the fantastic review! We’re thrilled to hear that you’ve been enjoying both our textile jacket and leather vest over the years. It means a lot to know that the quality and fit have continued to meet your expectations. We truly appreciate your loyalty and look forward to gearing you up for many more rides!

Rated 5 out of 5 stars

I’m so happy I went this route the best…

I’m so happy I went this route the best of the best with no doubt

August 18, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the amazing review! We’re thrilled to hear you’re so happy with your purchase and consider First MFG the best of the best. We truly appreciate your support and confidence in us!

Rated 5 out of 5 stars

Absolutely loved my vest

Absolutely loved my vest, After trying a few different companies and ordering the Timber vest from First MNFG i can tell you it was the beat fitting vest ive gotten in a long time, didnt ride up my body as youre going down the highway the leather is super high quality the pockets are durable and designed for exactly what you need to carry, betst part is the liner comes off if youre looking to get anything patched on it makes it easy work. Overall 10/10 vest I wouldnt order another vest from any different company again.

August 18, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the incredible review! We’re thrilled to hear that the Timber vest exceeded your expectations, especially with the fit, leather quality, durable pockets, and removable liner. A 10/10 means a lot to us! We truly appreciate your trust in First MFG and are honored to be your go-to for motorcycle vests. Ride safe!

Rated 5 out of 5 stars

Well spent money

I’ve been riding motorcycles for over 25 years, and I’ve tried my share of leather vests. I recently tried the perforated leather vest, and it’s honestly the best vest I’ve owned for hot days. The perforated leather provides great airflow while still feeling high quality and durable. The craftsmanship and overall quality are amazing. I really love this vest and highly recommend it to any biker looking for comfort, style, and quality!

August 9, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the fantastic review! After 25+ years of riding, we’re honored that our perforated vest has earned a spot as your favorite for hot-weather rides. We’re glad you’re enjoying the airflow, craftsmanship, and durability. Ride safe and thank you for recommending First MFG!

Rated 5 out of 5 stars

Customer service by Sam

Customer service, by Sam, was excellent. I ordered what turned out to be the wrong size vest for me. I initiated an exchange for the correct size, and Sam took it from there. He emailed me the return shipping label and I sent it out the next day. Although I told Sam I would gladly cover any difference in the cost of a larger vest, Sam informed me that he had gotten that waived and had shipped out the replacement vest. It arrived a few days later, and fit perfectly.

August 11, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the wonderful review! We’re thrilled to hear that Sam was able to make your exchange smooth and hassle-free, and that the replacement vest arrived quickly and fits perfectly. We’ll be sure to share your kind words with Sam. We truly appreciate your support!

Rated 5 out of 5 stars

Ordered 2 vests by mistake

Ordered 2 vests by mistake. Company got right back to me and let me know what steps to take to get a refund. They sent a prepaid return label right away and I will be shipping the extra vest back for a full refund. I am very satisfied with the vest that I am going to keep.

August 17, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for sharing your experience! We’re glad our team was able to quickly assist with the extra vest and make the return process easy for you. Most importantly, we’re happy to hear you’re satisfied with the vest you’re keeping! We truly appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Ordered the Timber Vest from FirstMFG…

Ordered the Timber Vest from FirstMFG and came quickly. The leather is nice quality and love the cognac color. The interior has a cool bandana gold print which is a nice touch. I especially love that it is cut a couple inches short from the standard size which make it perfect for riding and doesnt bunch up.

August 3, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for the fantastic review! We’re glad you’re loving the Timber Vest, especially the quality leather, cognac color, and bandana gold lining. We’re also happy to hear the shorter cut provides the perfect fit and comfort while riding. We truly appreciate your support and hope you enjoy many great rides in it!

Rated 5 out of 5 stars

I’ve been buying vest from first mfg…

I’ve been buying vest from first mfg for past 6 years now and I’m always happy with the fit and finish. Recently got the moto mesh and man its game changer when you ride in heat. I also have bunch leather vest from them for colder months. The leather is nice and thick not like some other companies. On top that any issues you have their customer service is top notch.

August 13, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for being a loyal First MFG customer for the past 6 years! We’re thrilled to hear you’ve consistently been happy with the fit and finish of our vests. We’re especially glad the Moto Mesh has been a game changer for those hot rides, while our leather vests keep you covered in the colder months. We truly appreciate your kind words about our customer service and your continued support. Ride safe!

Rated 5 out of 5 stars

Quality You Can Trust on Every Ride

I’ve had a great experience with First MFG Co. The quality of their products, attention to detail, and overall craftsmanship really stand out. Everything feels well-made and built to last, which is especially important for motorcycle gear.

Their style, quality, and customer service make First MFG a company I’m happy to support. I definitely recommend them to anyone looking for quality motorcycle apparel and gear.

Thank you, First MFG, for continuing to produce great products! 🏍️🤘

August 6, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the thoughtful review! We truly appreciate you recognizing the quality, craftsmanship, attention to detail, and customer service we strive to provide. It means a lot to know that you trust First MFG for your rides. Thank you for your support and recommendation! Ride safe!

Rated 5 out of 5 stars

Love my First Mfg vest

Love my First Mfg vest! Actually loved it enough to get a second one. The website was easy to navigate and find what I wanted and the descriptions on each made sure I got the one that fit me best. Shipped really quickly after ordering and they kept me in the loop via email to the point where I knew it got delivered and called my wife to grab it off the porch and send me a picture lol

10 out 10 will buy from them again and I recommend them to all my friends who ride!

August 10, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the amazing review! We’re thrilled to hear you loved your first First MFG vest enough to come back for a second one! We’re also glad the website, product details, and shipping updates made your experience easy from start to finish. We truly appreciate the 10/10 recommendation and your support. Ride safe, and we look forward to serving you again!

Rated 5 out of 5 stars

I had been seeing their ads on my Instagram and Tik Tok

I had been seeing their ads on my social media and decided to purchase one of their vests. They have a great selection of vests and jackets. I ordered a vest but shortly after I submitted my order I noticed it was the wrong size. I immediately emailed FMC and promptly received a specific automated message regarding my request to cancel the order. The very next day, I received confirmation from Emma Wison that my order had been canceled and my refund was being processed. This was honestly the fastest and easiest process I have ever dealt with. I placed an order for the correct size and I cannot wait to get it and start wearing it. Because of this extraordinary customer service experience, FMC has earned a new loyal customer.

August 12, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for sharing your experience! We’re delighted to hear that Emma and our team were able to make the cancellation and refund process quick and hassle-free. We truly appreciate your trust in First MFG and are excited for you to receive your new vest. Welcome to the FMC family, and thank you for becoming a loyal customer!

Rated 5 out of 5 stars

Mens Club Style Custom Vest

The custom vest is my favorite! Great craftmanship and reasonably priced custom MC vest. I definitely recommend First Manufacturing Club Style Custom Vest💯💪🏼🙌🌟

August 11, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for the fantastic review! We’re thrilled to hear that you love your custom Club Style vest and are happy with the craftsmanship and value. We truly appreciate the recommendation and your support!

Rated 5 out of 5 stars

Ordered a vest on Amazon and it was…

Ordered a vest on Amazon and it was missing an eyelet, also decided that I needed one size smaller. Instead of returning through Amazon I reached out to First Manufacturing, to inquire about exchanging the defective one and getting a size smaller. Mark Smith went above and beyond to help with the replacement including sending a prepaid call tag. This is not the first time I have purchased First leather items and won't be the last. Amazing customer service!

August 1, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for your kind words and continued support! We’re glad Mark was able to assist and make the exchange process smooth for you. We truly appreciate your trust in First Manufacturing and look forward to serving you again!

Rated 5 out of 5 stars

Quality product and great customer support.

Quality product, amazing customer service. Very pleased with leather jacket, vest, pants, belt and gloves. I was very well taken care of by customer support. Fast delivery. Really glad I found this company.

August 7, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for your incredible review! We're honored to hear you're happy with your leather jacket, vest, pants, belt, and gloves. It's wonderful to know our customer support team took great care of you and that your order arrived quickly. We truly appreciate your trust in First Manufacturing and are so glad you found us. Enjoy your gear, and ride safe!

Rated 5 out of 5 stars

Quality leather products

The quality of the merchandise is amazing. The customer service is professional and courteous and the shipping is fast. I highly recommend First Manufacturing for all leather products.

July 6, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for your wonderful review! We're delighted to hear that you're impressed with the quality of our products, our customer service, and our shipping. Your recommendation means a great deal to us and motivates our team to continue delivering the best experience possible. We truly appreciate your support and look forward to serving you again. Ride safe!

Rated 5 out of 5 stars

Shell Shock

Shell Shock - L
6’4 215
Chest 43”
Skin waist

1.5” too short! Ordering the exact same vest but longer and smaller waist belly!

My experience has been 10/10 all the way around from sizing, to quality of product, to the return process…ordering a better fit! Absolutely stoked I went this route!

August 6, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you so much for your amazing review! We're thrilled to hear you've had a 10/10 experience with everything from the sizing assistance and product quality to the return process. We're confident your updated custom fit will be exactly what you're looking for. Thank you for choosing First Manufacturing—we truly appreciate your support. Ride safe and enjoy your new vest!

Rated 5 out of 5 stars

I found exactly what I was looking for…

I found exactly what I was looking for in a Jacket. Protection & comfort with out loud advertising for the brand on it.
The quality level is exactly as they listed, top notch!

August 5, 2026
Unprompted review
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Reply from First Manufacturing Co

Thank you for your fantastic review! We're thrilled you found exactly the jacket you were looking for. It's great to hear that the protection, comfort, subtle styling, and quality all met your expectations. We truly appreciate your support and hope you enjoy your jacket for many rides to come. Ride safe!

Rated 5 out of 5 stars

It was a pleasure working with Emma…

It was a pleasure working with Emma Watson today.

August 5, 2026
Unprompted review
First Manufacturing Co logo

Reply from First Manufacturing Co

Thank you for your kind review! We're delighted to hear that it was a pleasure working with Emma. We'll be sure to share your feedback with her—it will mean a lot. We truly appreciate your support and look forward to serving you again. Ride safe!

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