I'm on a debt management plan and find it very difficult to obtain finance. Unfortunately our car was written off in an accident, meaning we needed to buy a new vehicle. First Response came to our res... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Even with being messed around by one dealer so changed to another, First Response just took everything in their stride and even suggested a courser of action as a result that I didn't ask as I thoug... See more
Company replied
I have some health problems which have suddenly caused me to require medical time off work, at greatly reduced pay. I spoke with Max at First Response who was calm, kind and extremely informative pf... See more
Company replied
Bought a car in September and had massive problems with the turbo, timing chain and the DPF. Dealer I bought it from ignored all my calls, emails and basically scammed me. First response could not of... See more
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Company details
Written by the company
Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚 Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.
Contact info
5 Regan Way, NG9 6RZ, Nottingham, United Kingdom
- 0115 946 6260
- sales@frfl.co.uk
- firstresponsefinance.co.uk
4.4
Excellent
1K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and worked hard to get me…
Very helpful and worked hard to get me the car i wanted. I would highly recommend them.
March 2, 2026
Reply from First Response Finance
Thank you! We hope you're happy with your new vehicle. 💚
Reply from First Response Finance
That's great to hear, thank you! 💚
Amazing !!!
I struggled to get finance anywhere but first response was amazing and got me accepted. I can't thank them enough. The lady I spoke to was so understanding and listened to all that I needed.
March 26, 2026
Reply from First Response Finance
We’re happy that we could help you! 😊
The process from start to finish was…
The process from start to finish was quick and easy.
March 28, 2026
Reply from First Response Finance
That's great to hear, thank you! 💚
Was very helpful and understanding of…
Was very helpful and understanding of my situation and went above and beyond to get me on the road thank you
March 27, 2026
Reply from First Response Finance
Thank you! We hope you're happy with your new vehicle. 💚
The worst experience ever car broke down the same day still waiting on my refund as I would like to reject my contract
The worst experience ever
March 6, 2026
Reply from First Response Finance
Hi Laverne,
Thank you for your review. We’re sorry to hear about the difficulties you experienced with the vehicle.
From reviewing our notes, it appears that the agreement has since been cancelled and we believe the matter has now been resolved. However, if this is not the case or you are still waiting on anything, please contact our Customer Experience Team and we will be happy to look into this urgently for you.
Thank you for bringing this to our attention.
Take care,
First Response Finance
Communication was brilliant
Communication was brilliant, very quick with helping me with anything
April 1, 2026
Reply from First Response Finance
That's great to hear, thank you! 💚
Iv been with first response since 2015…
Iv been with first response since 2015 had 4 cars at them very good company
April 2, 2026
Reply from First Response Finance
It's great to see that you're a returning customer of ours! We hope you're happy with your new car. 💚
Smooth and easy from start to finish
Smooth and easy from start to finish
Very happy customer l.
March 26, 2026
Reply from First Response Finance
Thank you! 😊
Reply from First Response Finance
Thank you, we’re happy that we could help you! 😊
Reply from First Response Finance
That's great to hear, thank you! 💚
Always great experience
I gave that score because first response are always ready to help always great experience with them and if you have a problem they are willing to help I will always go to first response finance for my car loan
April 1, 2026
Reply from First Response Finance
Thank you, we'll be sure to let our team know that you’re happy with their service! 💚
One of the best
Fast reliable helpful staff good list of dealerships help all kinds of credit ratings would definitely highly recommend
March 27, 2026
Reply from First Response Finance
We’re happy that we could help you! 😊
Reply from First Response Finance
Thank you for the five-star review! 💚
A stress free experience
Happy and no hassle experience from first responce
Everything was taking care of and went to plan as expected.
March 27, 2026
Reply from First Response Finance
That's great to hear, thank you! 💚
Reply from First Response Finance
That's great to hear, thank you! 💚
Great service and quick despite interest rates high still a 5 star
On efficiency , speed , ease of doing everything end to end is an easy 5 stars
Interest rates are a little high for a HP purchase so would have marked to 4 but some other lenders did not help so on this still gets a 5 star on my experience
April 1, 2026
Reply from First Response Finance
Thank you for the five-star review! 💚
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