First Self Drive Reviews 319

They handled my booking and rebooking well.

Received excellent service from friendly staff.
Couldn't have been easier- recommended!

Great easy service with friendly staff that make the experience smooth.
High recommend 😀

I highly recommend this rental/hire company. I am 24 years old and when considering to hire a van I was faced with the prospect of having to pay a young person's security deposit (some quotes went as high as £750) and higher rates for the hire itself. However, First Self Drive had the lowest damage deposit rates for young people in the area AND did not charge me any extras for the rental itself! Even though I drive for my job and have a clean licence and have driven for the past 7 years I still get charged higher car insurance rates and, sometimes, frankly discriminatory charges from rental hire companies so finding First Self Drive was just so refreshing and for once I felt as though I was treated with respect. Furthermore, their staff were all lovely and extremely helpful - nothing was ever too much to ask. I had to rent the van for an extra day and all it took was a phone call. If I could I would rate them higher than 5 stars.

Excellent service from start to finish.. Couldn't recommend them enough.

Exceptionally clear advice given. Very helpful staff - very comprehensive check-in and explanation given.

All the Staff were very helpful and professional . I would highly recommend this company. The vehicle was perfect and clean.
I will be coming straight to these guys next time I need a vehicle.

Thank you

Absolutely brilliant, reliable vehicles clean and safe. Great friendly service highly recommend

Our first time hiring a car and these guys did not disappoint. Simon gave us a professional and friendly service, and the whole process was straightforward.
Great value, great car and great service.
Definitely would recommend and will use again.

This was my first time hiring a car, and I was worried about being overcharged.
'First' came highly recommended to me and did not disappoint.
Jonathan dealt with my booking and the many questions I had. He was extremely patient!
The gentleman that dropped off the car also took it back, and was again very friendly and helpful.
The car itself was an absolute dream and I did not want to part with it!
I would definitely use this company again and highly recommend them. Thank you First Self Drive for being fabulous!

Needed a van last minute, luckily they had one available when I booked online. Pick up was very easy and efficient, all the staff were helpful and friendly making the overall experience a 10/10

From the moment I visited First Self Drive Offices in Norwich, I found all the staff very friendly and professional. They explained and showed me a range a vehicles to help decide the size I required. At all times they were meticulous in ensuring Covid 19 precautions were followed. On the day of collection, the excellently prepared vehicle was ready ahead of time and again friendly and professional staff ensured I was happy with the vehicle, and its controls. On my return a very quick examination of the vehicle by an equally friendly person and I was away. In total an excellent customer experience and a company that will now be my No 1 van hire company in Norwich. Thank you.

Friendly, helpful, flexible.

Great people to deal with. Will be my first choice when I'm next in need of a vehicle.

Have used First Self Drive on numerous occasions and have always received an amazing service. Friendly and helpful staff, good quality and clean vehicles. Always recommend them to anyone looking to hire a car or van.

I hired a 6 seat vehicle to take my family away for a holiday. The vehicle was exactly what we needed, was clean and ready on time. The service leading up to and including its return was friendly and helpful. This company understands the value of customer care!!!!! The whole process was exceptionally simple and straightforward. I am very grateful.

Excellent service and would highly recommend.Easy to use website,fast communication/confirmation ,good value and friendly efficient staff

Professional, efficient,friendly service and a great team to deal with.
Here you get to deal with the managers / owners directly and as a result the whole experience is very customer focused.
Modern van, clean and well maintained, would highly recommend.

Van was very clean and well maintained. Excellent customer service. Would definitely recommend the company to others and will use again.

This company are exceptional. Yes, a good vehicle at a fair price. More importantly the staff are exceptionally helpful, efficient and courteous.

Great place to hire from. Transparent prices, extremely helpful and a van that was in great condition.