FirstVet - UK Reviews 4,264

TrustScore 4 out of 5

4.0

Kensington Square 13, Saint James House, W8 5HD London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Very quick to get an appointment in the middle of the night. Dr Dudek was fantastic and was thorough in questioning, supporting me to examine my cat to give her more information. The advice and plan g... See more

Rated 1 out of 5 stars

Don't get me wrong, the vet was fine, so if this is a free service for you, use it! If you're looking to save on full price vet costs, this ends up being even more. As now we are paying the FV fee an... See more

Rated 1 out of 5 stars

Horrifically unreliable app. Part of my ManyPets policy. Trying to log in to make an out of hours vet appointment to be constantly told that it can’t find my policy details, so I’m trying to reset and... See more

Company replied

Rated 5 out of 5 stars

First time using The FirstVet app found it easy to set up we had an appointment within 30 minutes and the Vet called on time. The video call was excellent we was given great advice and our minds set a... See more


Company details

  1. Veterinarian

Written by the company

No need to rush off to the local vet – meet up with us online instead. You will get help and treatment and if you need it, a referral to the nearest veterinarian. Download the FirstVet app today to get started.


Contact info

  • Kensington Square 13, Saint James House, W8 5HD, London, England, United Kingdom

  • +44 0333 303 4730

4.0

Great

TrustScore 4 out of 5

4K reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing service!

Amazing service!! Appointment was in less than an hour of booking. Great reassurance from using this app. Follow up report was sent almost instantly. Vet was very friendly, calm and professional.

November 12, 2020
Rated 5 out of 5 stars

Very professional

Very professional , attentive and helpful in recommendations even sending across exact links to medication and treatments recommended thank you

November 12, 2020
Rated 5 out of 5 stars

Great service

After our puppy had eaten grapes I arranged an appointment. I was called before my appointment and told to make an emergency appointment with my vet. I thought it was great that due to the nature of the problem (which I was unaware of) that I was call quickly.

November 12, 2020
Rated 5 out of 5 stars

The First Vet - Kind, Friendly and Listened!!

The First Vet, Vet Tara was so friendly and nice. Was really thorogh when going through my dogs symptoms, history, medication, food etc before making a diagnosis and recommendations. My dog is anxious and so getting her out of the house, into the car and travel to our regular vet is always a real source of distress to her! Instead i was able to check what was wrong with her with a Vet from the comfort of our own home via video call on the app which is very easy to use and didnt cause her any distress.
Highly recommend, thank you Tara!!

November 12, 2020
Rated 5 out of 5 stars

Excellent Service

I managed to get an appointment within half an hour and spoke to the vet on time. The vet that I spoke with was very understanding and then emailed me with her diagnosis and any treatment plan.

November 12, 2020
Rated 5 out of 5 stars

Emergency call after our 6 month old…

Emergency call after our 6 month old pup ate the contents of our food waste bin! Speedy service, vet reacted and gave energency advice before we were due the phone consultation meeting g - may have saved the dogs life - would highly recommend this service for all animal owners

November 12, 2020
Rated 5 out of 5 stars

Love FirstVet

Love FirstVet. Used there service several times now and always receive great advice from their vets. Even better when the appointment is free through my pet insurance!

Spoke with Dr Cox O'Shea tonight and again she was fantastic! Examination was good with what she could do over a virtual assessment and recommendations on what steps we could do to make our Skye more comfortable till we get to our local vets in the morning was ideal, worked at treat. We were in a panic when we called and she helped ease our stress with her hints and tips.

If we need to use Firstvet again, I will always try and get an appointment with Dr Cox O'Shea.

Thanks again team :-)

November 11, 2020

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