FirstVet - UK Reviews 4,264

Such an amazing service accessible 24 hours a day.
Fantastic Vet we spoke to that helped settle our nerves over our 9 month old puppies symptoms.
Will definitely recommend to anyone with pets!

This was my first time using this service, with our 9 week old pup. My appointment was within 20 mins of requesting it, and the video call let the vet see my pup and make his assessment. I felt so much more reassured after the call.

Very quick service. Vet was very friendly and explained things well. Put my mind at ease would definitely recommend.

This was my first consultation with FirstVet and I was very impressed. It was a very user-friendly process, I could easily provide photographs and could also reverse the camera on the video call so the vet could see my dog. The report that was emailed to me afterwards is valuable as sometimes it’s easy to forget everything discussed in a consultation. Having this service available 24/7 is infinitely reassuring and I recommend it to every pet owner.

Excellent service, thank you

Fantastic service very impressed. Call was on time and vet was extremely helpful.

Friendly, knowledgeable and reassuring. Great service. Its typiçal pets get ill out of normal working hours.so this is a great bonus to our pet insurance. Recommend highly.

I have used First Vet a few times since my insurance started to provide the calls for free. They are wonderful, especially when you’re in a panicked ‘fur baby’ state and want answers ASAP. It also saved me a few times from making a trip to the Late night emergency vet.

All the vets I have spoke to are caring, considerate and take their time understanding your pets problems! I have recommended the service to several people I know.

This was my first call to First Vet. I cannot believe how easy and efficient it was. As a first time dog owner it’s reassuring to have this service.

i was so impressed at the detials the dr went into and reassured me with Caspers diet.

Thank you so much

I found that the consultation was brilliant and really exceeded my expectations. The vet was lovely, thorough and reassuring. I will definitely be recommending.

Very easy system to use! Great advise and the email after telling us everything that has been recommended is really helpful! Will definitely use again!

Excellent service. Friendly professionals.

My dog was diagnosed with probable gastroenteritis. The vet was very helpful.
It’s very reassuring to have access 24/7 to a vet for certain things.

Great here is the notes emailed to me afterwards
treatment / recommendation:

Diarrhea

Current status
mm pink and moist, no pain on abdominal palp, Turgor skin normal, no panting
Woody is well in himself, a bit quite on the consultation, but reacting when called, hasn't been vomiting, no blood in stool, lack of appetite today but eating treats, drinking but not as much
a rescue dog, had his flea and worming treatment in a kennel but not with the new owners. in a new home for 2 months now,no recent change in food

Differential diagnoses
gastroenteritis - virus / parasites / dietary indiscretion / other

Recommendation
What we talked about today:
Woody might have a gastroenteritis - an inflammation of the gastrointestinal tract. This can be caused by infectious (e.g. virus, parasites ) or non- infectious triggers (e.g. food, stress).

What you should do now:
+ feed Woody with bland diet only for the next 6-7 days, this includes boiled chicken and rice or white fish and potatoes
+ divide his meals into 6-8 small portions during the day feeding him little and often
+ you can also add Probiotics, e.g. Purina fortiflora or Prokolin paste for 5 days (you can get them online or at your vets, some pet shops sell them as well)
+ If he does not drink you can add Royal Hydration Support or Oralade
+ I would recommend getting him flea and worming treatment as it can also prevent many other problems

Things you should look out for:
+ blood in stool
+ vomiting
+ lethargy
+ lack of appetite
If you notice anything listed above please visit your vet for further investigation. If Woody doesn't improve within the next few days please book an appointment with your vet as he might need some additional treatment to help his recovery.

Thank you for making an appointment with FirstVet today. I hope you found the consultation helpful. If you have any further concerns in the future I hope you will be happy to use FirstVet again.

I wish you and Woody the best luck!

Fantastic service with piece of mind

Excellent service professional helpful thorough

Very good service. Well advised on what to do. Saved me a trip to the vet.
Very grateful for the service.

Excellent worth using

Excellent support, quick appointment and great advice to put us at ease, even talked us through a physical check of the dog while the vet watched and told us what to check for
Superb

It was just so reassuring to be able to get a speedy appointment (45 mins after I made the call) and to be able to speak to such a friendly vet who was able to put my mind at rest.

A really super service! And followed up with a written summary too.