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FIT Mastercard® Reviews 5,602

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TrustScore 4.5 out of 5

4.6

Non-Bank Financial Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and ability to resolve issues quickly and efficiently. Many people highlight the positive and understanding approach of customer service representatives, noting their excellent communication skills and willingness to listen to concerns. The service provided is frequently described as outstanding, with consumers appreciating the ease and effectiveness of their interactions. However, some customers expressed dissatisfaction with the payment process, mentioning difficulties with online payments and unexpected fees. A few people also noted issues with response times, including slow processing of payments and a lack of timely notifications regarding account activity.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Customer service

Consumers generally express satisfaction with customer service, highlighting helpful, kind, and knowledgeable... See more

Payment

Reviewers mention ambiguous feedback about payment. Some customers report positive experiences, such as... See more

Service

People report positive experiences with service. Customers consistently praise the helpful and professional... See more

Response time

Users describe ambiguous interactions with response times. Many customers praise the quick response, noting... See more

Based on these reviews

Rated 5 out of 5 stars

The agent, I believe his name is Traver or Terrence, spoke on April 1st around 10:00 or close to it, want to make sure he gets the credit for exceptional customer service. He listened, and proceeded t... See more

Company replied

Rated 5 out of 5 stars

I got a text while at work to pay a NY State toll or my license could be suspended. Soon as I paid, my bank called to inform it was a scam and they’re closing my account as well as sending a new deb... See more

Company replied

Rated 5 out of 5 stars

Today I was attended by a very polite and helpful lady. She was very professional and solve my problem very quickly and efficiently. That for a credit card service is so important!!! Thank you

Company replied

Rated 5 out of 5 stars

Fixed my issue quickly. The first agent I talked to needed to transfer me to another department. She kept me on hold and then introduced me to the next rep and told him exactly what I needed and Veri... See more

Company replied

Company details

  1. Non-Bank Financial Service

About FIT Mastercard®

Information provided by various external sources

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.

A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The FIT Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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