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Surge Mastercard® Reviews 16,542

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TrustScore 4.5 out of 5

4.7

Non-Bank Financial Service
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and understanding approach, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting quick response times and efficient resolution of issues. Consumers frequently mention that the service provided is excellent, with many appreciating the ease and speed with which their concerns are addressed. However, some customers also noted issues with payments, specifically regarding the turnaround time for ACH payments to reflect on credit availability, and the inconvenience of a pay-by-phone fee. A few other people also felt that the online payment system was not working well, and some experienced difficulties with account access and international online purchases.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness, efficiency,... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent, quick, and hassle-free service,... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers praised exceptional customer service... See more

Response time

Reviewers mention positive feedback about response times. Many customers praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

The rep waited on the phone to verify my bank info which took an hour. It was inconvenient but she stayed on the line and made sure the holds on my accounts were lifted. Now I’m just waiting to be ab... See more

Company replied

Rated 5 out of 5 stars

The Customer Service Rep. answered all of my questions after processing my Surge Master card payment. He was very cordial during the whole conversation. Also, I have two other credit cards which he p... See more

Company replied

Rated 5 out of 5 stars

I am completely satisfied with the help I received from Glenda today. She was very knowledgeable and patient with me. I am experiencing a rough patch and needed assistance to bring my account back on... See more

Company replied

Rated 5 out of 5 stars

Customer service is excellent. We were hit with a massive snow storm and lost all power. I was unable to pay my monthly payment online because of no electricity so I ended up paying a day late. Called... See more

Company replied

Company details

  1. Non-Bank Financial Service

About Surge Mastercard®

Information provided by various external sources

COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.

A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The Surge Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

17K reviews

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Rated 5 out of 5 stars

The customer service rep was very…courteous and helpful

The customer service rep was very pleasant and helpful in getting my issue with a charge I did not authorize handled. I'm sorry I could not understand what his name was, it sounded like Baltic. He handled everything quickly, and had my claim filed and indicated the charge would be credited back to my acct and a new card would be issued to me on 7-10 business days. I really appreciated his prompt service in handling my concern about the charge I did not authorize. Thank you Kim Sudduth

April 17, 2026
Rated 5 out of 5 stars

I had the best gentleman take care of…

I had the best gentleman take care of me in the food department and put my mind at ease and he told me that fraud is very rampant and sometimes it passes through the system. I was glad that I was messaged with a fraud on my account and I called the number immediately, and I was taken care of by this wonderful gentleman who is very intelligent and very on top of it and has lots of expertise. I think him very much. He assured me that it would all be taken care of and I would be issued a new credit card. I want you to thank him personally for me. I really appreciate him and I gave him five stars. Dennis J Chiamulera .

April 16, 2026
Rated 1 out of 5 stars

Routing number being changed incorrectly

They refused to listen and would only deflect the problem with Surge system to accept payments saying’s it’s a bad routing number which it causes the payment going to wrong bank and coming back as insufficient funds. I told them I had verified the routing number and account number as correct. Your customer service rep is saying the Surge system is changing the routing number and nothing can be done. If it was the routing number being wrong then the other 20 bills I pay would also reflect that the payments wouldn’t be paid again only Surge is having the problem! It must be a problem on your end!

Steven Simon

April 16, 2026

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