Fitment Industries Reviews 291

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like rims and wheels arrive in perfect condition, often without any dents or scratches, and are well-protected by superb packaging. The delivery service is consistently highlighted for its speed, with many orders arriving earlier than expected, and the overall ordering process is described as simple and hassle-free. Reviewers also commend the customer service for being helpful, professional, and responsive, often assisting with finding the right fitment and resolving issues quickly. However, some people were dissatisfied with certain aspects, such as receiving incomplete orders or damaged products, and occasionally experiencing issues with incorrect shipments or delayed refunds. A few other people also felt that customer service communication could be slow or unhelpful when issues arose, particularly concerning discontinued items or tracking order delays.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the perfect fitment for their... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting the fast... See more

Order

People report positive experiences with order, with many customers finding the ordering process... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing extreme satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Great selection and prices. Received my wheels fast.

September 3, 2025
Unprompted review
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Reply from Fitment Industries

Jerry - Thanks so much for your feedback!

Rated 5 out of 5 stars

Great experience!

Received on time, as described. Tires were mounted and ready to go!

September 6, 2025
Unprompted review
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Reply from Fitment Industries

Bryan - We're happy to hear everything went well. Thanks again!

Rated 5 out of 5 stars

the BEST!

the wheel i needed was back ordered and supposed to take about 3 months to get to me. somehow, fitment got it to me just about that week i ordered it. couldn’t be happier. fitment actually cares about their customers and it shows especially now to me.

August 28, 2025
Unprompted review
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Reply from Fitment Industries

Summer - Thanks so much for your support!

Rated 1 out of 5 stars

dont buy from them

dont buy from them. overpriced, cheap quality and zero customer service

May 27, 2025
Unprompted review
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Reply from Fitment Industries

Cameron - We're sorry to hear you had a poor experience. However, when looking into your order, it was found that the likely reason that this review was posted is due to a warranty being denied. The warranty claim sent in was for flaking/damage to your wheels which was ultimately denied by the manufacturer due to the damage being from debris. This was associated with the slightly stretched tires that were purchased as manufacturers can at times, deny claims due to stretched setups and the variables they entail. While we do apologize for any inconvenience, please note that the coverage and claim are both completely handled by respective manufacturers. We'll be reaching out to provide further information about this as well. Thank you.

Rated 5 out of 5 stars

My wife bent a rim and I needed a…

My wife bent a rim and I needed a replacement (we had put aftermarket wheels for fitment on the car) they responded quickly and shipped the wheel and tire out quickly

August 22, 2025
Unprompted review
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Reply from Fitment Industries

We're glad we could help out, Patrick! Thanks for your support!

Rated 5 out of 5 stars

2021 Ford Expedition Platinum 24x10 Experience

Website is easy to use and communication throughout my purchase process was prompt. I will continue to shop with Fitment Industries in the future. Thanks guys!

August 15, 2025
Unprompted review
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Reply from Fitment Industries

Hi James - Thank you for your feedback! Looking forward to working with you in the future.

Rated 1 out of 5 stars

Customer bought a custom set of wheels

Customer bought a custom set of wheels. Wrecks car so I am tasked with securing two replacement wheels. I talked to the cs rep. He pulled up the original invoice. Verifies the information on the wheels and the custom offset needed. We get the wheels and open the box and they are wrong. I called customer service and they confirmed that they nelgected to relay the offset info to the manufacturer. Their mix up. I was sent an email saying I need to sign a promisory note to get the correct wheels shipped. Of course that wasn't included in the email and I had to call to get the note emailed to me. I filled it out and sent it back on 8/20/25. Fast forward to today 8/27/25, I contact then for an update and they haven't even sent the order for the new wheels. I have a customer about to lose his rental and I have no wheels.

August 27, 2025
Unprompted review
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Reply from Fitment Industries

Chris - We're sorry about any inconvenience and we're more than happy to explore this a bit more. We are having some difficulty locating an invoice so could you please reach out to us at wheels@fitmentindustries.com with the subject line "ATTN Customer Service Manager"? Thank you.

Rated 5 out of 5 stars

Alright so first off rim and wheel…

Alright so first off rim and wheel ready to go came in like 2 weeks. Absolutely phenomenal work. I received my week quick and packaging was good too… inspected the wheels and tires everything perfect no damage whatsoever. Got the lug nuts to go with my wheels are they where recommended… put them on and everything worked perfectely of course with hub spacers too needed to be put on. The car finally has the look it needed at very affordable pricing. It is insane to me I was able to find a wheel style I could afford that actually looks fire

August 17, 2025
Unprompted review
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Reply from Fitment Industries

Giovanni - We're thrilled to hear you had a great experience with us. We look forward to continuing to work with you!

Rated 5 out of 5 stars

Product fits perfectly, seems to make handling more secure…

Product fits perfectly and the part description offered confidence the part was the one I desired. (No other sites claimed to cover my 2025 CR-V.) Shipping was as advertised.
A little more detailed installation instruction sheet might have been helpful; illustrations and torque figures.

August 17, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support, Ric!

Rated 4 out of 5 stars

Fast Shipping

The shipping of the parts I ordered was fast, they arrived before est. delivery date. They offered suggestions on lug nuts for my times because the stock ones wouldn't fit, I'm glad I accepted because they were right. The only negative I have is the coil overs I ordered are pretty noisy in the rear, I don't know if operator error or part error, after adjusting and readjusting and driving around I still have some noise. Other than that I had a great experience.

August 1, 2025
Unprompted review
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Reply from Fitment Industries

Mary - Thanks so much for your support. We're more than happy to review any issues your having so please don't hesitate to contact us. Thank you.

Rated 1 out of 5 stars

I placed an order with Fitment…

They stated in my last review, they will contact me& was told the matter would be resolved and that I would be contacted, but it has now been over three weeks with no follow-up at all.

After looking into other customer reviews, it appears my experience is not unique. Many others have reported the same pattern — promises to resolve the issue, but no actual action taken. While there may be a handful of positive reviews, the negative experiences far outweigh them, and the common theme is the company’s unwillingness to resolve problems or even meet customers halfway.

Based on my experience and the consistent feedback from others, I cannot recommend this company.

July 15, 2025
Unprompted review
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Reply from Fitment Industries

Hi Michael - we apologize for the delay in response to you're feedback here, and understand where you'd be frustrated given the lack of follow up. We're happy to get more information on what went wrong on your order so we can make sure we're doing everything we can to help, so please reach back out if this has yet to be addressed. Thank you!

Rated 5 out of 5 stars

Great support

I needed my order quickly due to an upcoming vacation, support worked with me to make sure it was shipped and received in time. I had a great experience and the product is great. I ordered coilovers that were shipped from Tein

August 5, 2025
Unprompted review
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Reply from Fitment Industries

Monica - We're happy to hear we could be of help!

Rated 5 out of 5 stars

Great experience, would recommend

I had a great experience buying from fitment industries. They’re 100% legit and they even gave me a first timers discount. I put in a request to have them call me so I could get the full details on my order. The wheels are very well packed to avoid damage during transit.I do have to get one wheel rebalanced due to the difference in weight distribution compared to the other 3 so something funky might’ve happened but nonetheless, I’m happy with my purchase.

August 4, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for working with us, Zach!

Rated 1 out of 5 stars

The worst experience

The worst experience! Avoid these scammers at all cost people. Sent me the wrong wheels an want to charge me 400$ to send them back after their mistake.

July 16, 2025
Unprompted review
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Reply from Fitment Industries

Hi - We apologize for any possible issues with your order as it does sound like there is a bit more at play here. We'd like to look into this but are having some difficulty locating an invoice. We'll reach out via Trustpilot in an attempt to get more information. Thank you.

Rated 1 out of 5 stars

This was my first time ordering rims…

This was my first time ordering rims and tires, and I trusted Fitment Industries based on recommendations from friends. Unfortunately, my experience was nothing short of a nightmare.

I spoke with a sales representative, who helped me select rims and tires, assuring me everything would fit perfectly on my vehicle. Despite their promises, the reality was far from it. Once I received my package, I discovered two chipped rims and improperly installed tires. The rims were packaged well, but they arrived damaged something I specifically asked they inspect, which they claimed they did. Their rep, Jason, told me everything was checked and ready to go, yet the damage was obvious.

Problems didn’t end there. The tires were so large that they scraped my fenders and bumper, causing damage and risking a serious accident. I was told I’d just need to install the rims and tires—no adjustments necessary—yet I had to deal with vibrations, and the tires rubbed against the fenders and bumper, causing them to become loose and even start to come off. This was not what I expected for a simple purchase.

Most alarmingly, the tire sensors were installed improperly; they were loose and not connected properly, which led to a flat tire just before a trip. The mechanic also confirmed that the tires weren’t installed correctly—they shredded inside due to improper mounting. Additionally, the wheel weights were placed where the calipers contact the wheels, creating noise and scraping that damaged my brake components.

To make matters worse, Fitment Industries refused to accept returns or offer any solutions, even though I explained that the wheels and tires simply didn’t fit my car. I had to spend over $1,300 out of pocket to replace the damaged tires and get them properly balanced elsewhere. They did reimburse me for the rebalancing, but that hardly compensates for the hassle, damage, and danger I faced.

Overall, this experience was extremely disappointing and unprofessional. If you're considering purchasing from Fitment Industries, think twice. They do not stand behind their products or customer service, and I wouldn’t wish this nightmare on anyone.

May 6, 2025
Unprompted review
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Reply from Fitment Industries

Michael - We deeply apologize for any issues and take this matter very seriously. We do show our team has since been in touch on this matter and we'll be reaching back out to discuss further as we show our last contacts on this was early June. Thank you.

Rated 1 out of 5 stars

Fitment Industries NEGATIVE review

First and foremost, Fitment industries will try to censor your reviews if they're not favorable. They've done so here as well as on another reputable site.

My follow-up review will now go from two stars to one star.

I inputted all of my vehicle info, called after receipt of invoice to ensure everything fit. They verified rim lug nut diameter but not the wheel width/height. I had another set of tires picked out but was offered a wheel and tire package. The packages don't consider the Fitment info you provide in the configurator.

Their solution was to charge me $100 return fee or $200+ dollar return fee if I did not want to get a new set of tires.

I went to an alternative online retailer that made everything right and in one business day after my order.

I've ate the cost of the Fitment tires, though opted to keep the rims. Be aware of delivery times! It took at or near two weeks to get me the tires and rims. I'm sure that a return and re-order etc. would've gone well north of a month...which is not very convenient.

I don't intend to do any more business with Fitment Industries moving forward, but I will be leaving additional reviews!

April 19, 2025
Unprompted review
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Reply from Fitment Industries

Christopher - We apologize for any inconvenience with your order but would like to clear the air on this matter as there is some clear failure to recognize where fault lies in this situation. Regarding our website, we make recommendations based on our gallery, which is a collection of previous customer builds. We do have a plethora of resources available to confirm fitment prior to placing an order but do allow our customers to make buying decisions based on their own product and fitment knowledge due to the market and community we operate with/in. There is no "bait and switch" and this seems to be a bit of a misunderstanding/assumption about how our website works. As for the matter of the returns, we clearly make our return policy and the specifications of fitment visible on our website's FAQs. Regarding restocking fees, keep in mind that in this situation, we cannot claim fault given that the purchase was made without our assistance and we fulfilled the order as it was placed. These fees are related to the cost of shipping, dismounting, inspection, and restocking fees that may be applied by our vendors. It should also be noted that we very clearly state our delivery times as shipping hundreds of pounds of wheels is not a simple endeavor, especially when it is done free of charge. We apologize for any inconvenience and we've since reached out to discuss further.

Rated 5 out of 5 stars

Excellent …

I was really impressed with the shipping time on the wheels I ordered. There packaging was impressive , styrofoam, cardboard wedges and more to minimize damage. I would definitely order from them again

March 17, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your feedback and support!

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