Fitment Industries Reviews 291

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 198 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like rims and wheels arrive in perfect condition, often without any dents or scratches, and are well-protected by superb packaging. The delivery service is consistently highlighted for its speed, with many orders arriving earlier than expected, and the overall ordering process is described as simple and hassle-free. Reviewers also commend the customer service for being helpful, professional, and responsive, often assisting with finding the right fitment and resolving issues quickly. However, some people were dissatisfied with certain aspects, such as receiving incomplete orders or damaged products, and occasionally experiencing issues with incorrect shipments or delayed refunds. A few other people also felt that customer service communication could be slow or unhelpful when issues arose, particularly concerning discontinued items or tracking order delays.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the perfect fitment for their... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers highlighting the fast... See more

Order

People report positive experiences with order, with many customers finding the ordering process... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing extreme satisfaction with the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting exceptional communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being this was my first time buying rims online I was a little nervous but with fitment industries guided wheels and tires package it helped me find the exact rims I wanted and what tires I may need.... See more

Company replied

Rated 5 out of 5 stars

I had been looking at a set of Ferrada wheels for a long time but hesitant because of the price. Fitment Industries had a sale on a set i liked and so I pulled the trigger. Got the Ferrada F2. Deliver... See more

Company replied

Rated 4 out of 5 stars

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inc... See more

Company replied

Rated 5 out of 5 stars

I had ordered a set of coilovers during the Black Friday sale as a Christmas gift expecting them to arrive before 12/18 but they had been placed on back order. Greg was super helpful with the whole pr... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

291 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

5 stars for packaging and handling 🌟

5 stars for packaging and handling 🌟
The fedex guy snuck my wheels right behind the backyard fence. A+ for security but also I waited like an anxious dog all day and he didn’t even knock! A bit odd. But for fitment, Packaging was perfect and my wheels had no damages at all!

September 22, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback!

Rated 4 out of 5 stars

Very fast shipping

Very fast shipping, and correct product received, a little pricey though.

September 23, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for your support!

Rated 5 out of 5 stars

Excellent service

Excellent service. When the tires I originally ordered for my wheel/tire combo turned out to be discontinued they contacted me almost immediately and offered me several other options to choose from, corrected the order and got them shipped out at lightening speed.

September 5, 2025
Unprompted review
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Reply from Fitment Industries

Timothy - We appreciate the feedback!

Rated 4 out of 5 stars

Quick delivery but ETAs are Skewed

Delivery was quicker than anticipated which was both great but not. The shipping status never updated after purchase but the eta was posted but then the tires I ordered showed up the next day after purchase and I wasn’t expecting it and the delivery driver didn’t ring the doorbell and left them in my driveway. The delivery was quick but updates would have been nice because if I wasn’t home and they ended up stolen that would have been another story. The wheels came on time but I didn’t inspect them which was my fault so after I installed them I realized there was a chip in one of them. It’s small and barely noticeable but still sucks. Other than that though the site is easy to use and the selection is broad and prices are not crazy. Love my wheels and tires!

September 8, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for your support, Franny!

Rated 5 out of 5 stars

Perfection

They didn’t have enough stock or the wheels I ordered but where able to find me a set that was pretty much identical, tires came balanced perfectly and not a scrap on the wheels, customer service was top tier and they respond quick same day within the hour. I can say I will be using fitment industry’s again 🙌

September 12, 2025
Unprompted review
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Reply from Fitment Industries

Enjoy the new shoes, Spencer! Thanks again for your feedback!

Rated 5 out of 5 stars

Great selection and prices, perfectly balanced, fast free shipping = happy customer!

I was able to find an affordable set of wheels and tires when all other sites had very poor selection. They seem to be well balanced, they were all inflated to within 5 psi of each other, and they were very robustly packaged for shipping. My set came a few days earlier than expected, no issues at all so far. I've put a bit over 100 miles on my new Hankook 4S2s, and they are nearly silent at highway speeds. Thank you, Fitment Industries!

September 14, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support, Ben!

Rated 5 out of 5 stars

Easy order process fast shipping right…

Easy order process fast shipping right to my door I would recommend this company if your looking for a seamless experience

September 2, 2025
Unprompted review
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Reply from Fitment Industries

We appreciate the great feedback and we're happy to hear we could provide a quality experience!

Rated 5 out of 5 stars

Rims came perfect

Rims came perfect, not a scratch on them as well as balanced precisely, they came early as well with all locking lug nuts and a lug nut key, i added tpms on after i placed the order and the representative was super chill

September 12, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Ordering lowering springs for my car

Ordering lowering springs for my car, they came in perfect condition and took literally 2 days to get here with no problems!

September 10, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support, Ethan!

Rated 5 out of 5 stars

Wheels just as described

Wheels just as described. Website is easy to use with all necessary details.

September 8, 2025
Unprompted review
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Reply from Fitment Industries

We are glad to hear the wheels met your expectations and our website provided helpful details.

Rated 4 out of 5 stars

Very happy with wheels, but…

Very happy with wheels, however the lugs nuts did not come with the wheels. Had to buy lug nuts again at the tire shop to mount the new wheels. Lug nuts arrived days after wheels arrived. Accessories should accompany wheels OR make it very clear they will be shipped separately.

September 15, 2025
Unprompted review
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Reply from Fitment Industries

Thanks for your feedback. We understand the lug nut timing caused inconvenience. We'll improve communication about separate shipping schedules.

Rated 5 out of 5 stars

Never had an issue with this company

Never had an issue with this company, I’ve gotten quite a few things from them and they have never disappointed me, when I had a wheel crack I had messaged them to purchase a single wheel and someone got back to me within the next day and got me a link to buy the wheel I needed, timely shipping and delivery and quick responses!

September 10, 2025
Unprompted review
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Reply from Fitment Industries

We greatly appreciate your loyalty and trust in us. Thank you for sharing your positive experience with our service and products.

Rated 4 out of 5 stars

Great customer service and fast shipping

4 stars only because the wheels I initially wanted were listed on their website as available, but were not. The sales team worked with me and offered a free ceramic coating as compensation for the inconvenience. I'm happy with the new wheels I selected as a substitute. The wheels and tires arrived with everything I ordered. My one additional critique is Fitment Industries should also provide, or recommend for purchase the correct size hubcentric rings for the vehicle the wheels are purchased for. Other vendors do this. I wound up having to order hubcentric rings on Amazon and wait a couple days to install the new wheels.

August 11, 2025
Unprompted review
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Reply from Fitment Industries

We are glad to hear you're happy with your new wheels! We understand the frustration about availability and hubcentric rings. Your feedback helps us improve.

Rated 5 out of 5 stars

Great company with great communication…

Great company with great communication and fast shipping. Great product and selection at a reasonable price. Would recommend to anyone.

September 1, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your support!

Rated 5 out of 5 stars

Wheels are perfect

Wheels are perfect, arrived super fast with incredible customer service! Will definitely order from Fitment Industries again!

September 12, 2025
Unprompted review
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Reply from Fitment Industries

Your positive feedback means everything! Thrilled the wheels arrived quickly with great service. Thank you for choosing us!

Rated 5 out of 5 stars

Wheels and tire package was the way to…

Wheels and tire package was the way to go, they got here fast and no damage.

September 1, 2025
Unprompted review
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Reply from Fitment Industries

Thanks Albert! Great to hear your wheels and tire package arrived fast with no damage.

Rated 5 out of 5 stars

Order came quick and tires were mounted…

Order came quick and tires were mounted and balanced correctly with no issues. Was missing a hubcap sticker and the customer service was fast and very helpful!

September 12, 2025
Unprompted review
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Reply from Fitment Industries

We are delighted to hear your order arrived quickly and service was helpful with the missing hubcap sticker!

Rated 5 out of 5 stars

Great site with great options

Great site with great options. Easy transaction and fast shipment. Overall very happy with the service and product.

September 2, 2025
Unprompted review
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Reply from Fitment Industries

Thanks so much for your feedback!

Rated 5 out of 5 stars

Ordered right before Labor Day weekend…

Ordered right before Labor Day weekend and they came that week. Even called me to see if I needed tires and made sure everything was correct. Wheels look great.

September 8, 2025
Unprompted review
Fitment Industries logo

Reply from Fitment Industries

We're happy to hear you had a great experience with us! Thanks again for your support!

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